Kagool

We’re an award-winning, independent digital agency of more than 150 specialists, offering a seamless blend of product, technology and performance services.

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Digital agency Kagool unifies the real and digital worlds by creating great experiences that matter to people in their daily lives. The company does so by building and designing innovative and sophisticated websites that help large international companies to achieve their goals on the Sitecore platform.

As a Sitecore Platinum Partner, the agency boasts more Sitecore MVPs (most valuable professionals) than any other UK agency. In 2020, Manchester-based Kagool acquired the Leeds agency Delete, taking its headcount to more than 160 and its offices to four – one more each in the UK in London and Cardiff, and one in New York. It also attracted funding of £6m from investment agency BGF to support its organic and acquisitive growth strategy – and to further develop the team.

Founded in 1999, Kagool delivered a revenue increase of over 50% in the past three years (pre-acqisitions and investment splurges). Clients include Barratt Developments, Parkdean Resorts and Welsh Water, while Delete brings The Open, Guinness Pro14 Rugby, Biffa and Southampton Football Club to the table.

The company believes in offering employees flexible work policies to ensure they have the best work/life balance available to them. Individuals can set their start and finish times and a mix of home-working and office life – once restrictions lift – is available.

To optimise wellbeing, Kagool recently overhauled the perks on offer. These now include an employee assistance programme, an online doctor, holiday trading options, a staff benefits portal and the support of trained mental health first-aiders.

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Kagool

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My Manager

91% of staff agreed

I feel that my manager talks openly and honestly with me

At the start of the pandemic, all managers went through coaching sessions in relation to supporting their teams. This continued in a more 1:1 way as the year progressed. Knowing that the company's close-knit departments work so well together and support each other was a positive during some of the more difficult times.

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Leadership

82% of staff agreed

I have confidence in the leadership skills of the senior management team

Covid-19 placed huge concern and worry on the global workforce, so Kagool reassured its people on a personal and a professional level. Safety for staff and their loved ones was paramount and supported with a family-first approach. With the seismic impact of the coronavirus on the global economy, employees were reassured about job security.

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My Company

98% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

All results of surveys are shared with the internal staff working group. In response to the feedback, a more flexible working system will be rolled out when employees start to return to the office – if, indeed, coming in is what they prefer. The agency has also reviewed holiday policies and created social interaction strategies via in-house tools.

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My Manager

91% of staff agreed

I feel that my manager talks openly and honestly with me

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My Manager

Best Practice

Leadership

82% of staff agreed

I have confidence in the leadership skills of the senior management team

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Leadership

Best Practice

My Manager

91% of staff agreed

I feel that my manager talks openly and honestly with me

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My Manager

Best Practice

Organisation established in

1999

Total number of UK employees

Number of UK locations

Employee average age

69% : 31%

Male : Female employee ratio

73%

Employees earning £35k+

23%

Employee turnover (voluntary)

Featured Quote

“We’re delighted to have achieved the 1 star accreditation through Best Companies – B Heard survey. This has been a tough year for everyone but we’re proud of the whole team for adapting under very difficult and challenging circumstances.”

Vicki Richards, Employee Experience Director - Kagool

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