My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work


The senior management team are committed to acting as advocates for the 7 Jelf Guiding Principles during their day to day activities. They act as role models to show that their clients needs are paramount and that the company's objective to be their Trusted Adviser should drive the behaviour of all their staff. They guide, coach and support their direct reports to ensure that their people are managed well throughout all stages of the employee life cycle. They frequently "walk the floor" in order to understand employees' issues and thoughts about matters which concern them. They demonstrate that they are in touch with current issues and have an "open door" policy allowing staff to approach them too.
Being very proactive in supporting company-wide events, for example the Jelf Sales Conference and Central Services Conferences. The conferences give employees the chance to meet and network with their colleagues, sharing ideas, opinions and best practice.In 2014 these events also gave employees the opportunity to put forward suggestions to improve various practices within the company through a "Dragon's Den" workshop. As a result there is a clear action plan of initiatives sponsored by the Group Executive Board, many of which have already been implemented.


The International Tennis Federation's Christmas Party was organised around a fun team building event instead of simply going to a restaurant or bar. They have organised a team event in the style of Masterchef where all staff have to work with people they don't usually work with and there is a competitive edge to it too. Additionally, across the Federation, a number of charity fundraising events have taken place, including entering the Corporate Challenge in July plus various other social events which are open to everyone and included representation from all Federation departments.
The International Tennis Federation's culture encourages a healthy work/life balance with flexibility offered around sickness and recovery periods, working time flexibility if needed and support from managers at all levels around physical activities, particularly taking part in lunchtime sporting activities. A daily lunch allowance is provided to all employees for use at on site restaurant facilities or a sandwich ordering service which encourages healthy eating, with a wide variety of both hot and cold food options plus other healthy options such as fruit available. Sports facilities are available onsite, some free and some subsidised, and include use of tennis courts, gym, swimming pool and fitness classes. Their location also encourages activities as they are a few minutes from Richmond Park. Employee safety and wellbeing is taken extremely seriously and a taxi is provided to transport employees to the nearest mainline station at the end of each working day, which is particularly helpful during the darker winter months. 24-hour security is provided around the office which is reassuring for those working or visiting out of standard office hours, a common occurrence within an international organisation. The International Tennis Federation also offer a free employee assistance prorgamme, full medical checks - at some levels and they have in the past paid separately for private counselling or therapy for team members.

As one of our core values is to be human, they ensure that the way in which they live the values is done so in a human way too. All new team members attend induction sessions from departments across the agency, allowing them to meet the wider team and get a better understanding as to how the agency runs day-to-day. They run a new starters lunch that also includes a long serving team member, with their CEO and CFO so that new team members can meet the senior team members in a relaxed, yet exciting venue. They get together as a whole agency every quarter to spend time together and hold quarterly company meetings as well as regular team meetings with their direct team. One such event was their Momentum roadshow lead by their global president where teams worked on various client problems alongside team members they never usually work together day to day.
One of the initiatives they introduced in 2012 to give something back to their staff and thank them for their ongoing hard work was their sports and social club. The club aims to provide a happy and healthy working environment, with plenty of opportunities for people to relax, enjoy something new or favoured past time in the company of colleagues, friends and family. As a company they acknowledge their duty of care as an employer to provide their staff with different ways to improve their health and well-being but, with the sports and social club, took this one step further to empower staff with ownership and an increased range of activities that staff truly enjoy. Employees are regularly asked which activities they would like to be offered by the company, which are then all employee organised. iCrossing contributes between 50% - 100% of the cost. These complimentary and subsidised activities, open to all, aim to promote a healthy and balanced working life. We've been sailing to the Isle of Wight, gone go-karting, regularly take part in football, basketball and volleyball leagues, visited the opera, comedy, plays, then music festivals, beer festivals, poker nights, gone Back to the Future at the Secret Cinema and chilled out with yoga and massages.


Hitachi have recently implemented visual performance boards. These help teams plan their workload, share their vision/mission, cross train and celebrate success. They have enabled workload to be levelled across team reducing pressures and enabling them to deliver a better customer experience. Other new working practices include Qbuster, refreshed Star awards, incentives, call evaluations, career progression structure and functional plan sharing.
There are company wide and local suggestion box initiatives. Continous improvement teams within HCVS have created the culture and empowered everyone to deliver small changes through the Kaizen methodology. These mall changes equated to 805 improvements delivering a benefit of 879k in 2013/14. The employee forum held on a monthly basis is one of the most effective tools they have for feedback however. Hosted by an SMT member this forum allows the opportunity to provide direct feedback with updates from the feedback provided the following month. Out & About -Directors and SMT members walking the floor.


All Senior Management staff have shared their own motivations for working at Groundwork as part of their “Little Green Book” guide, with some motivated by the concepts of sustainability and others by social justice.
All Senior Management staff have shared their own motivations for working at Groundwork as part of their “Little Green Book” guide, with some motivated by the concepts of sustainability and others by social justice.


GB Group carried out an innovation workshop as part of the business year kick off staff conference. GB staff take part in a physically gruelling challenge to raise money for charity. This is called the GB Challenge and this year it was a 26 mile hike across the Shropshire Way.
GB Group continue to focus on core markets through Business Unit structure. They link all GB messages and propositions together around the common theme of identity, use innovation, quality and excellence in everything they do to deliver unique value proposition. They deliver all of GB Group's principle products online in every area of the business, recruit, retain and develop top quality people who instinctively deliver innovation, quality and an excellent experience to every stakeholder. GB Group deploy the necessary resources across their working environment to ensure they can meet all the above objectives.


Firefish have an annual company team-building event, known as Fireflung. This year's event took place on Osea Island, a former wartime base just off the coast of Essex, which is connected to land by a causeway that disappears as the tide comes in. In the build-up they kept the location secret and created a huge amount of intrigue by giving the event a wartime / 1940's theme. On arrival they spent the morning firstly delivering an update on their progress since the last Fireflung, and then results from the staff survey. Firefish then worked together as a group on a couple of key issues for the business - maintaining growth in their client list and creating more time for people to focus on their primary tasks. This process included splitting out into smaller groups defined by different levels of the business, ensuring that ideas from more junior members of the team were given as much 'airtime' as those of more senior colleagues. Following lunch, they then ran a team-building game where 8 teams competed against each other to defuse bombs hidden all over the island! This involved much running around, pedaling down country lanes on bone-shaker bikes, a few gin and tonics and an almighty bundle to grab the last 'bomb'. The evening was then a 1940's themed dinner and party. Firefish all revelled under the stars and by campfires till the small hours and then those with most stamina kept going until dawn in one of the various cottages.
Firefish' value set is completely driven by the people they are, they are not nice ideas that make them sound like an interesting and caring place to work, they are how they meet the world every day. So, to some degree, everything that they do shows their commitment to the values, however they do recognize the importance of making this commitment explicit... Specifically, they used the values as one component for the leadership team's annual reviews. 360 feedback was gathered from across the business, and part of the feedback captured each degree to which each board member lived each of the values. So, for each value the individuals were given a score on a five-point scale ranging from "they never demonstrate this value" to "they always demonstrate this value", and then examples were given to illustrate the score. This provided informative feedback on where each member of the leadership team needed to increase their efforts to be seen as living a value, and also highlighted who could be seen as a 'standard-bearer' in each value. In addition, they refer back to values in meetings of all descriptions - from company-wide to individual groups - and use them as a guide or moral-compass when making decisions. If managers with in the business are unsure about how to progress with certain issues, they often ask "what do their values suggest you should do".


Energy & Utility Skills' staff play a vital role in contributing to the overall success of the EU Skills Group, delivering objectives as an organisation, as a team and as individuals. Their Performance and Development Review process places importance on ensuring that everyone who works at the EU Skills Group understands how the work they do contributes to the overall delivery of their Vision, their Business Plan and their business success. They want their staff to share the success of the organisation. Alongside the Annual Review Process, their Performance-related Bonus Scheme recognises and regards employees' collective contribution to the delivery of the EU Skills Group's financial and business objectives by providing the opportunity for them to earn a personal bonus.
Energy & Utility Skills' staff play a vital role in contributing to the overall success of the EU Skills Group, delivering objectives as an organisation, as a team and as individuals. Their Performance and Development Review process places importance on ensuring that everyone who works at the EU Skills Group understands how the work they do contributes to the overall delivery of their Vision, their Business Plan and their business success. They want their staff to share the success of the organisation. Alongside the Annual Review Process, their Performance-related Bonus Scheme recognises and regards employees' collective contribution to the delivery of the EU Skills Group's financial and business objectives by providing the opportunity for them to earn a personal bonus.


Managers at Elmhurst support the wellbeing of employees by giving paid time off for medical and dental appointments, working from home to support domestic challenges, and paid time off for funerals and bereavements. The company also offers its premises for weekly yoga classes.
Managers at Elmhurst support the wellbeing of employees by giving paid time off for medical and dental appointments, working from home to support domestic challenges, and paid time off for funerals and bereavements. The company also offers its premises for weekly yoga classes.


Linked to Elior's multi-award winning eXperience programme, Training Journal and Personnel Today, the “You Made a Difference” recognition scheme was introduced in the spring of 2012. Its goal was to move the spotlight from the negative to positive and designed to reinforce and encourage positive behaviours, recognising progress being made by their colleagues by thanking them each time a job is well done. Noticing, and thanking their colleagues for doing jobs well and with a warm, friendly and genuine attitude creates job confidence and satisfaction, colleague engagement and commitment to Elior UK. This in turn drives positive results for all. When an Elior colleague is seen to be “Making a Difference”, and demonstrating something exceptional, they are immediately recognised with a ‘thank you' and issued by their Manager with a ‘You Made a Difference' thank you cheque. The Manager then records the entry on their internal extranet giving the colleague an opportunity to win one of 40 gift vouchers each month. This scheme has been so successful and well received by the business, that it has been incorporated as a distinctive category in its own right at the annual awards ceremony where those individuals who have made a unique difference are recognised. Last year's winner introduced a healthy eating ‘points mean prizes' initiative which was so successful at site, that it was replicated across other operating sites.
The senior management team has fully embraced the You Made a Difference scheme, using it to engage with colleagues for a job well done. There is a genuine warm and friendly approach adopted by the senior leaders that makes colleagues at all levels comfortable with approaching them. It is an informal yet clear approach that makes colleagues feel that they are not simply a number in the organisation. This is clearly demonstrated by the back to the floor days during which a member of the senior team spends a day at site, where they really get their hands dirty. Elior's HR Director, Arran McDowell was the most recent member of the Leadership team to show his commitment, spending a full day in the kitchen preparing food for service. It is also important to note that 60% of their board has been promoted internally – there is a real focus and dedication to colleague development.
Looking for more information on our solutions? Let us know how we can help and the right member of our team will be in touch shortly.