Elior UK

Hidden mission statement
http://www.elior.co.uk

Officially a Very Good
Company to Work For

Officially a Very Good
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Officially an Outstanding
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Officially an Outstanding
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Officially a World Class
Company to Work For

Officially a World Class
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Officially a Good
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Officially a Good
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Officially a Global*
Good Company
to Work For

Officially a Good
Company to Work For
Globally*

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21
Best Company to work for in the UK
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Best Company
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SATISFYING APPETITES AT one of the country's most multicultural institutions was the challenge when this contract caterer took over the School of Oriental and African Studies' (Soas) canteen. Detailed discussions with students and faculty led to the creation of menus that draw on different cuisines and feature numerous vegetarian and vegan options. What's on offer now attracts the hungry from across the University of London. Soas is one of 458 sites operated by Staines-based Elior UK, from care homes to Queens Park Rangers' football ground, from army bases to the Imperial War Museum. The company prides itself on listening not just to its clients but to its staff, too. Senior leaders spend days back on the floor to better understand how the 6,101-strong workforce operates. They are also examples of how individuals can make progress — 60% of the board, including chief executive officer Catherine Roe, are internal appointments. Supervisors and chefs receive training from more than 40 inhouse programmes on topics such as teamwork and communication skills. Location managers put their learning into practice by talking honestly with others, a 77% positive score, and are quick to respond to signs of stress (68%, ranking 11th on our list of big companies). They also regularly express appreciation for a job well done (74%) — not least by rewarding anyone displaying excellence or initiative with a “thank-you cheque” that gives them an opportunity to win one of 40 gift vouchers each month.Reflecting the fact that wages in the industry are low, two-thirds of staff earn less than £15,000 a year but employees — almost half of whom are part-timers — don't feel the job intrudes on life at home (69%, a top ranking). A network of 530 customer service champions mentor people's development, while aspiring chefs can learn the fundamentals over nine months at a school with its own dedicated kitchen. Last year, 1,185 employees including 332 apprentices received formal training. The recognition awards ceremony in 2014 had a 1940s theme, but all eyes at Elior are on the future. www.elior.co.uk

Featured Workplace Factors

My Company

83% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Elior's Safety & Wellbeing team developed a management programme and awareness campaign helping deal with stress before it becomes an issue which can have an adverse affect. It addresses the person as a whole and also encourages them to seriously look at their lifestyle and what they can also do to help themselves. Having spoken to both the colleague and the line manager who participated in the assessment, they both felt it had been very productive and unblocked the communication between them which was partly causing the problems. Elior's Safety & Wellbeing team encourage all colleagues to think about everyday activities and provide thought provoking summaries about how they can go about things in a safer way. On Elior's internal Extranet this year they have provided guidance about safety at Christmas including Christmas tree lights, driving in adverse weather, how to keep cool in extreme summer weather. They are also trying to encourage managers to use their common sense. It's not necessarily about going by the rule book, but by being genuinely supportive.

My Team

81% of staff agreed

My team is fun to work with

Linked to Elior's multi-award winning eXperience programme, Training Journal and Personnel Today, the “You Made a Difference” recognition scheme was introduced in the spring of 2012. Its goal was to move the spotlight from the negative to positive and designed to reinforce and encourage positive behaviours, recognising progress being made by their colleagues by thanking them each time a job is well done. Noticing, and thanking their colleagues for doing jobs well and with a warm, friendly and genuine attitude creates job confidence and satisfaction, colleague engagement and commitment to Elior UK. This in turn drives positive results for all. When an Elior colleague is seen to be “Making a Difference”, and demonstrating something exceptional, they are immediately recognised with a ‘thank you' and issued by their Manager with a ‘You Made a Difference' thank you cheque. The Manager then records the entry on their internal extranet giving the colleague an opportunity to win one of 40 gift vouchers each month. This scheme has been so successful and well received by the business, that it has been incorporated as a distinctive category in its own right at the annual awards ceremony where those individuals who have made a unique difference are recognised. Last year's winner introduced a healthy eating ‘points mean prizes' initiative which was so successful at site, that it was replicated across other operating sites.

My Manager

80% of staff agreed

I feel that my manager talks openly and honestly with me

The senior management team has fully embraced the You Made a Difference scheme, using it to engage with colleagues for a job well done. There is a genuine warm and friendly approach adopted by the senior leaders that makes colleagues at all levels comfortable with approaching them. It is an informal yet clear approach that makes colleagues feel that they are not simply a number in the organisation. This is clearly demonstrated by the back to the floor days during which a member of the senior team spends a day at site, where they really get their hands dirty. Elior's HR Director, Arran McDowell was the most recent member of the Leadership team to show his commitment, spending a full day in the kitchen preparing food for service. It is also important to note that 60% of their board has been promoted internally – there is a real focus and dedication to colleague development.

Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)

Benefits

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

List Positions

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Best Big Companies to work for in the UK
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21
Best NFP Organisations to work for in the UK
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