What are companies doing with regards to 'My Manager'

What effect will focus on the 'My Manager' factor have?

My Manager - How employees feel about and communicate with their direct manager

The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.

Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor
My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.

When it comes to
My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work

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Artelia UK

In November 2012, a team of willing gentlemen took part in MOvember. The Company matched all funds raised to a maximum of £500. The Company makes these decisions on an ad hoc basis depending on the cause and in consultation with COM2. Self Unlimited is a charity which supports adults with learning difficulties. Artelia have run volunteer days at several of the charity's sites helping out with gardening, fence building and general maintenance. They have also provided professional advice on construction and property matters on a pro bono basis.

Following the aquisition in 2012, Artelia recognised a need to develop the UK HR Department, to accommodate the expanding workforce. Rather than recruiting, Artelia made the decision to offer a development opportunity for the in post HR and Payroll Manager, Sarah Dier. Sarah was already part qualified, but needed further training to increase knowledge and skills to support the business. She jumped at the opportunity and is now enrolled on the CIPD Post Graduate Diploma in Human Resourse Management. This is a 2 year study programme that includes 6 hours of classroom study a week. Artelia are fulling supporting Sarah, both financially and by enabling her the time off she needs to attend class and exams etc. A win win situation!!

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Arieso Ltd

Shirin Dehghan awarded 'Top Woman in Mobile' by Real Business; Shirin Dehghan wins inaugural ‘Women in Business' Award. This year saw Shirin Dehgan of Arieso win Female Entrepreneur of the Year. She has drive, commercial acumen, customer focus and communicates and lives values including the importance of execution and delivery.

Several technical staff with ambition to move into commercial/sales roles have been supported including relocation where required. Managers make it very clear how specific projects and deadlines are connected back to meaningful business objectives that contribute to entire teams bonus. There is a general open culture, anybody can talk to the senior managers about anything and regularly do.

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Yammer

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Westmill Foods

Westmill have pay reviews, pay benchmarking and recognition awards for those performed well.

Westmill have a strong Action Learning approach. This works for them for two reasons. Firstly, the company want their people to be part of their future therefore engage every single employee in a process to derive the Mission and Behaviours. This is action learning because it is the line managers and their leadership team who create and deliver the process to do this. This builds important skills around project management, facilitation, leadership and listening on a real business issue rather than in simulated training exercises. Westmill people learn and develop key skills and the business benefits from the work they are doing on a real business issue.

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Two Castles Housing Association

TCHA encourage their managers to lead by example and to inspire and motivate their teams. Their managers all utilise a company specific competency framework for appraisals and one to ones. They also have 360 feedback in place and regular team meetings and working groups.

TCHA encourage their managers to lead by example and to inspire and motivate their teams. Their managers all utilise a company specific competency framework for appraisals and one to ones. They also have 360 feedback in place and regular team meetings and working groups.

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Towry

The company employ two permanent fitness instructors who work in the Bracknell office gym. They also pay gym membership for employees in all other offices. Their on-line health and well being portal gives access to a comprehensive wellness information centre, which addresses a wide range of medical and well being issues, and their interactive online lifestyle programme. Towry entered 112 employees in 16 teams in last year's Global Corporate Challenge, and between them they clocked up nearly 56,000 measuring their daily step, swim and cycle count. The daily step average of 12,926 per person (5.15 miles) was an 11% improvement on last year.

The company employ two permanent fitness instructors who work in the Bracknell office gym. They also pay gym membership for employees in all other offices. Their on-line health and well being portal gives access to a comprehensive wellness information centre, which addresses a wide range of medical and well being issues, and their interactive online lifestyle programme. Towry entered 112 employees in 16 teams in last year's Global Corporate Challenge, and between them they clocked up nearly 56,000 measuring their daily step, swim and cycle count. The daily step average of 12,926 per person (5.15 miles) was an 11% improvement on last year.

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Timothy James Consulting

The entire organisation is rewarded for their hard work through an attractive incentive system which is two-fold; offering generic rewards that everyone competes for, and personalised prizes that ensure a heightened sense of employee satisfaction. By setting generic achievable targets on a weekly, quarterly and one off basis - consultants work towards rewards such as an exotic holiday for their entire team, Mont-blanc pens, Friday beers, sports car racing days, spa weekends in 5 star hotels, additional holiday time, Ipads or lunches at Michelin-starred restaurants. An additional 'money can't buy' luxury experience, that has been tailored to suit a particular high performing individual's interests, is given out on a quarterly basis. For instance, Alka Graham (mother of two) generated £1m revenue for TJC and was presented with her choice of reward (a family trip to see her favourite band in Paris), by TJC's CEO at a company-wide function. Not forgetting other integral members of staff, the administration and operations teams are also exposed to this target system if they meet their KPI's or are nominated as Employee of the Month. Recognition and appreciation is integral to the business and was reflected in last year's low attrition figures. Smaller day to day accomplishments and innovative acts are highlighted to the company at large via congratulatory company-wide emails, which encourage both the team and individuals to succeed.

The company use a career road map to ensure that each consultant knows in which direction their career is going, what they need to do to get there, what coaching will be offered to help them and what awards will be accrued when they reach their goal. Employees are rewarded through bonuses and incentives which encourage them to work at maximum capacity. After every year of service, the Directors take the individual employee for congratulatory drinks and discuss their successes. Listening to the employees ambitions, the Director(s) suggest potential development and further avenues for exploration. Employees are made aware of opportunities to develop in terms of promotions or sideways movements.

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The Lawn Tennis Association

They have a bi-annual work and a wellbeing assessment programme. This assessment measures the impact of work on colleagues' wellbeing and supports their belief that wellbeing is directly related to performance. The results of the survey inform organisation wide initiatives and team feedback sessions lead to team action plans to ensure that issues are addressed on a local team level. In addition, each area of the organisation nominates a work and wellbeing representative that are part of a team who feedback, advise of issues, review initiatives and ensure two way communication in between the assessments.

All managers have been trained on the 'measuring success' process, including how to agree SMART objectives, give effective feedback and assess performance. Managers recognise and reward colleagues in their teams in a number of informal and ad-hoc ways. These range from 'thank yous', notes from a member of the leadership team or CEO, a team lunch out, an afternoon off, food and drink. In addition, managers are encouraged to nominate their team members for formal recognition through the colleague Awards and Colleague Recognition events throughout the year.

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Steer Davies Gleave

Steer Davies Gleave realise that the most valuable, and therefore, respected assets are their PEOPLE. That is why they put so much importance in a company-wide learning and development programme that helps their people to be the best they can be. The L&D programme not only includes professional qualifications, but also handmade internal workshops given by consultants for the company's consultants. They have developed a sophisticated online system, whereby any member of staff can preview all the forthcoming workshops and seminars and can elect to attend. Many of these workshops take place during lunch (with lunch!), so learning can be done quickly and efficiently, without eating into evenings or even needing to leave the building. All of the seminars and workshops are recorded by video and can be viewed via the company's intranet system. They also have a network of video conferencing systems, that enable any member of staff from home or another office to be part of the workshop.

The main focus of wellbeing initiatives at Steer Davies Gleave, centres around EXERCISE. The company realises that the success of the company depends heavily on the productivity and performance of staff, and they have seen for themselves that their health and wellness initiatives achieve lower levels of absenteeism, increased productivity and a happier healthier people. They introduced a series of sports initiatives that could be participated in during office hours and on-site, thus making it easy for staff to take part. They run weekly yoga classes in the board room, have lunchtime football, netball and badminton in outdoor spaces near the office, and have a lunchtime aerobics class. They even supply equipment for all of these sports including yoga mats, footballs, net balls and bibs. All of the sports activities are either free or heavily subsidised. The company even added four showers in the building, supplied free clean towels and shower products so employees had somewhere to get clean afterwards.

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Sporting Index Group

The Sporting Index Group believes that by developing their employees, they are able to show reward for exceptional performance. They pride themselves on having many managers who have been promoted within the organisation. The company provides support, coaching, training and encourages exposure to areas of the business which employees are interested in. A recent example was an employee within the technology team being asked about their career aspirations in their annual review and they said they would like to move into an area which was client facing. The company arranged a mentoring scheme between the employee and a client facing manager to help the employee gain exposure and experience in the area, with a view to gradually developing their skills so the employee could move into the new area of the business.

On a company wide level, The Sporting Index Group part-fund the annual pool (snooker) competition which is available to all employees. The company organises participants into random groups, which ensures there is a mix of employee from different departments and different levels. They provide venue hire, food, drink and there is also a prize for the winner. Half the company normally takes part, with others attending as spectators. Other company wide social events include a golf day, a poker night, a cake sale and a darts competition. They also have regular pay-day drinks at a local pub where the HR team have been known to take on the Directors team at pool.

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