THE TWO CASTLES in question are Carlisle and Newcastle upon Tyne, which lie at either end of Hadrian's Wall. The housing association looks after 3,500 properties, from the Pennines to Lancashire and Yorkshire. Its payment and benefits package receives a 74% positive score from staff, all of whom have a life-assurance policy, as well as enjoying free drinks, and 33% are enrolled on the employee assistance programme. Two Castles scheme officers earn an average salary of £16,949 and employees feel they receive fair pay in return for the responsibilities the jobs entail (67%). They also believe they are paid fairly in comparison with others in the sector (68%). With its vision to “enhance the quality of life of residents and communities”, Two Castles has helped more than 200 people find a home in the past year. The employee-assistance scheme at this small association tackles stress management and other mental health issues. Two Castles seeks to promote an atmosphere of trust, support and mutual respect within the workplace, where any health problems can be dealt with openly. The association takes a positive approach to flexible working, as a high proportion of employees have caring responsibilities. All members of staff are on flexi-time, with between 25% and 50% taking advantage of the option to work reduced hours. Managers score highly with the Two Castles workforce, who believe their supervisors talk openly and honestly with them (82%). With a small staff of 114 people, the association has a family feel and employees feel that their managers care about them as individuals (80%).