


The ‘Project Compass' initiative was presented and explained to all employees when it was launched. An infographic displaying all the key points of the initiative is displayed in the kitchen area for people to refer to at any time. Each new starter meets the CEO who gives them an overview of the Company's mission, core values and vision. The company's performance management platform has been set up to mirror the Company mission by measuring the company goals of Customer Experience and Operational Excellence. The competencies measured against each employee match the core values and behaviours. Each person within the company has at least one KPI that directly impacts the main goals. This is known as the golden thread. The platform allows us to track the golden thread more effectively and embed it in the culture of the organisation so that everyone feels a collective responsibility to achieve the Company mission, values and vision and knows how their contribution affects the overall business objectives.
The company is happy to try new work patterns to accommodate people's requests, which helps enormously with the stresses of the work/life balance. The company ensures employees have the necessary IT infrastructure and support to allow them to work remotely. They are as flexible as they possibly can be without compromising the quality of their service or work. To encourage people to choose healthier alternatives to the cakes and sweets which usually feature in the kitchen several times throughout the week, Tectrade has a weekly fruit delivery which everyone is invited to enjoy as well as jars of nuts as an alternative to the sweet options.
The company is happy to try new work patterns to accommodate people's requests, which helps enormously with the stresses of the work/life balance. The company ensures employees have the necessary IT infrastructure and support to allow them to work remotely. They are as flexible as they possibly can be without compromising the quality of their service or work. To encourage people to choose healthier alternatives to the cakes and sweets which usually feature in the kitchen several times throughout the week, Tectrade has a weekly fruit delivery which everyone is invited to enjoy as well as jars of nuts as an alternative to the sweet options.


10% of all gross profit growth is awarded to branch teams at the end of the year in the form of a cash bonus (this is in addition to the mainstream monthly bonus awards).
Regular individual Manager/Director meetings. Review of Business unit performance. Analysis of relative strengths and weaknesses, review of additional resource and training needs identified to enhance management skills. Ongoing review of Managers immediate and long term aspirations and identification of a pathway to ensure that these are attainable within the business model.
Essentially to convey the message that they are a unique company, large enough to provide opportunities for future career development yet small enough to recognise and care about the wellbeing and success of every team member.


It is not necessarily innovative but the company's CEO lives and breathes the core values and leads by example in his interactions with all employees. There is a giant poster in their office displaying the values and the company send a postcard of the same design to all new starters before they join.
It is not necessarily innovative but the company's CEO lives and breathes the core values and leads by example in his interactions with all employees. There is a giant poster in their office displaying the values and the company send a postcard of the same design to all new starters before they join.
The company take time to recruit employees who they feel will thrive in their fast-paced business and gain many benefits from it. In return, they devolve responsibility very quickly and support employee's development as they grow in their roles and take on new tasks. The company have taken a decision as a business not to follow a formal development process. Instead they coach employees day-to-day and allow them to move around the business taking on different roles to expand their skillsets and flourish in areas they enjoy. There is an internship programme through which the company found some of their most long-standing employees, including the very first! The company also run an entrepreneur programme for employees who want to go on to develop an area of the business. Examples include an employee who has created and launched their very first made-to-order sofa business; another who is in the process of launching a mattress offering in partnership with boutique hotel brand Mr and Mrs Smith; and an employee who joined to set up a Designer Platform which allows the company to support up and coming designers. There is also a Training and Development budget available for employee-directed learning. Examples of where this has been used include language lessons for employees working abroad and support enabling the CEO and CFO to join the LSE's Elite Programme.


The company provide English language classes for the Housekeeping department.
The company's Senior Management team operate an open door approach and very visible within the organisation.
The company provide English language classes for the Housekeeping department.


Vision and values are vital at Skyscanner and they communicate them in multiple ways. When someone joins Skyscanner they will have an induction session with senior members of the team to explain their vision and values and how these are practically applied within the organisation. The values are reinforced throughout the offices and Skyscanner are extremely proud of them. They are displayed to visitors and their employees by being integrated into their office design. Company communications also continue to reinforce their values, they have quarterly company updates which allow the entire company to be updated on their progress towards their vision, CEO lunches and COO question time where employees are invited to lunch with the CEO and ask anything they'd like. The vision statement and what is being doing to achieve this is central to these discussions. Skyscanner store a lot of information on their knowledge management system and intranet but find that the most effective way of communicating the vision and values is through their employees, they have become advocates for their values, using them to guide behaviours but also communicating them others around the business.
In addition to pay reviews, bonus and commission schemes there is a staff reward system called Sky High. Sky High is a scheme that enables individuals to nominate colleagues for making an over and above contribution. One of their core values is Collaborate to Comp(l)ete and this scheme supports this value by enabling employees to nominate colleagues for recognition as a result of an over-and-above contribution, rewarded by vouchers in their local currency. On top of this, every quarter one of those individuals nominated for a SkyHigh award is chosen as the overall winner of the “SkyHigh Quarterly Award” and receives a cash prize.
In addition to pay reviews, bonus and commission schemes there is a staff reward system called Sky High. Sky High is a scheme that enables individuals to nominate colleagues for making an over and above contribution. One of their core values is Collaborate to Comp(l)ete and this scheme supports this value by enabling employees to nominate colleagues for recognition as a result of an over-and-above contribution, rewarded by vouchers in their local currency. On top of this, every quarter one of those individuals nominated for a SkyHigh award is chosen as the overall winner of the “SkyHigh Quarterly Award” and receives a cash prize.


The company have two 5-a-side football teams and a netball team that are free for all staff to join. They also offer discounted memberships at Virgin Active and Fitness First Gyms which is available to all staff. SilverDoor provides on-site shower facilities that staff are able to use after attending the gym or cycling into work. Employees can join the cycle to work scheme which allows them to purchase a bike using a company interest free loan which they are then able to pay back monthly over the following year.
The company hold regular charity events that get everyone at SilverDoor involved. One of which, their annual sports day, is held at a local cricket club and, this year, was attended by more than 80% of employees. The day included a mixture of team games, relay races and other classic sports day events. They even rented a 115ft inflatable obstacle course and put on a BBQ that encouraged higher donations. The annual boys vs. girls netball game is another date in the SilverDoor calendar that everyone looks forward to each summer. The company also host quarterly SilverDoor Parties for all staff at the office in Chiswick. The company supplies food and drink for the evening and members of the SilverDoor Academy organise pool, darts and table football tournaments. The company's Marketing department put together quarterly internal mail outs ‘Inside SilverDoor' which contain all the latest goings-on in the company, industry gossip and highlights from the previous three months. There's also a section, ‘SilverDoor Recognised', which allows managers to acknowledge employees with exceptional performance.
The company have two 5-a-side football teams and a netball team that are free for all staff to join. They also offer discounted memberships at Virgin Active and Fitness First Gyms which is available to all staff. SilverDoor provides on-site shower facilities that staff are able to use after attending the gym or cycling into work. Employees can join the cycle to work scheme which allows them to purchase a bike using a company interest free loan which they are then able to pay back monthly over the following year.


The company's brilliant office space plays a big part in promoting collaboration. Double height ceilings and multiuse furniture solutions make it an extremely flexible place to work. All employees are provided with a MAC laptop on arrival, so everyone has freedom to hot-desk. They offer plenty of desk space, sofas and amazing break-out areas for people to have informal meetings and brainstorm. They also have a dedicated canteen/lunch area in the basement where staff can gather over lunch, or break off to one of the snug areas fitted with sofas and soft lighting for more relaxed chats. Rufus knows the importance of taking time out together. Each team has an allocated budget that they can use for social activities. In addition, the events team Freshly Squeezed puts together a bespoke programme of monthly classes and events to help motivate and inspire. These include everything from shoe design, sushi making and movie nights – this means many opportunities to work together with colleagues in smaller groups. They also run regular clubs, including Wine club and Book club. Their Party Animals team also organise lots of opportunities for teams to bond outside of work. Every month, they run an initiative called “Life Lessons With…” These are a fortnightly team challenge where staff nominate a topic, then get together and present their understanding of the topics to each other. In addition they run monthly ‘Masterclasses' - show-and-tell sessions designed to share with each other the work in their respective areas.
Aside from their fixed and regular reward initiatives like the Employee of the Month award, Xtra Mile programme and end of year Red Lion awards, which are voted for by colleagues and directly reward staff performance with tangible benefits of up to £1000, they have worked hard to develop one of the most diverse and comprehensive benefits packages in their industry. Part of their benefits sees the company curate a programme of cultural events called Freshly Squeezed, which aims to cater for the ‘whole person' by offering a wide range of topics. Staff are encouraged to get involved at their leisure and within work hours to develop new skills. This gives staff the opportunity to take a break, with the intention of feeling valued and making Rufus a rewarding place for them to come to work. Rufus have had fantastic feedback from both permanent and freelance staff who say they haven't seen such a wide-ranging and unique initiative at any other agency. Their benefits seek to reward staff with everything from time off to discounts on leisure activities (1 free cinema ticket for Vue and Cineworld each week; 40% off British Airways flights; 25% off Eurostar) to looking after their physical and emotional health and wellbeing. On a daily basis, if people need to work late to hit a deadline, they'll be provided with as much beer, pizza and ice cream as they can manage!
The company's brilliant office space plays a big part in promoting collaboration. Double height ceilings and multiuse furniture solutions make it an extremely flexible place to work. All employees are provided with a MAC laptop on arrival, so everyone has freedom to hot-desk. They offer plenty of desk space, sofas and amazing break-out areas for people to have informal meetings and brainstorm. They also have a dedicated canteen/lunch area in the basement where staff can gather over lunch, or break off to one of the snug areas fitted with sofas and soft lighting for more relaxed chats. Rufus knows the importance of taking time out together. Each team has an allocated budget that they can use for social activities. In addition, the events team Freshly Squeezed puts together a bespoke programme of monthly classes and events to help motivate and inspire. These include everything from shoe design, sushi making and movie nights – this means many opportunities to work together with colleagues in smaller groups. They also run regular clubs, including Wine club and Book club. Their Party Animals team also organise lots of opportunities for teams to bond outside of work. Every month, they run an initiative called “Life Lessons With…” These are a fortnightly team challenge where staff nominate a topic, then get together and present their understanding of the topics to each other. In addition they run monthly ‘Masterclasses' - show-and-tell sessions designed to share with each other the work in their respective areas.


They sit in an open plan office so they are with the rest of the team. They know everything there is to know about the brand. They have an "open door" policy when it comes to asking/answering questions. They are extremely approachable. They live and breathe the company. They take ownership.
They sit in an open plan office so they are with the rest of the team. They know everything there is to know about the brand. They have an "open door" policy when it comes to asking/answering questions. They are extremely approachable. They live and breathe the company. They take ownership.
They sit in an open plan office so they are with the rest of the team. They know everything there is to know about the brand. They have an "open door" policy when it comes to asking/answering questions. They are extremely approachable. They live and breathe the company. They take ownership.


Rocket Fuel have a Town Hall teleconferencing meeting with all their offices worldwide to communicate the company vision and strategy.
Rocket Fuel HR team provides one to one coaching for people managers and offer fortnightly people focused coaching meetings for new managers recently promoted. They have a management mentoring programme of junior staff members on industry knowledge and technical which gives them experience to learn and coach junior team member. In Rocket Fuels Marvels Training programme they offer management courses to up skill managers with management tools, The following training is provided to all managers. Accelerated Feedback training, The versatile manager, Challenging conversations along with accelerated leaders programme to up skill their talented employees in the business to develop in their careers. HR also work with people managers to set out quarterly objectives for their team members, to support them in providing challenging and measurable objectives that are non revenue focused. Rocket Fuel also carry out a twice a year performance review of all employees allowing managers to fill in a self evaluation form along with feedback provided to them directly by their managers in a formal performance meeting. The strong culture in Rocket Fuel is team work and everyone working together to achieve the business success.
Every Monday morning Rocket Fuel hold an All Hands Europe Meeting, where they use a teleconferencing visual system to connect all their Europe offices together for a Europe Team meeting that is led by SVP and General Manager EMEA . During the 1 hour meeting it give the entire team a commercial update and to share communication in a collaborative interactive way. Each office has an opportunity to share their weekly successes and challenges. Rocket Fuel hold Quarterly Business Review meetings with the whole team and discuss the performance of the past quarter, along with a variety of presentations on new products, new incentives and client and agency feedback. The UK Managing Director runs the meeting and acknowledges the top performers of the quarter in each department, presenting each individual with gifts. The meeting lasts for 3 hours in a collaborative way, offering each department time to present. After the meeting the team have team drinks in the bar to encourage open communication and cross departmental interaction in a relaxed social environment. Rocket Fuel also hold social events in the office every quarter such as Halloween parties, Hawaiian BBQ's, celebrations of birthdays, births and engagements which also creates a good social platform for teams to celebrate and have fun together during work.
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