Albatross group Holdins

Hidden mission statement
http://www.albatross-tours.com

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An albatross might fly, but this happy team prefers to take the bus. The Albatross Travel Group sells group coach tours in locations from the UK and Europe to New Zealand and Australia. Work isn't a holiday, but the offices in Larkfield, Kent, are relaxed nonetheless. The 62 employees, who sell to other travel agents rather than direct to the public, say that their deadlines are realistic (a 76% positive score) and they don't feel exhausted at the end of most days (59%). Sean Taggart, managing director, is a charismatic figure and staff have a great deal of faith in his leadership (90%). He and other senior managers listen to employees, rather than just telling them what to do (81%). Last year, Albatross rethought its values and, as well as passion, these now include humility. Taggart and senior managers truly live these values (82%). In this spirit, there is time for fun as well as work. “We have great parties,” Albatross says, and these include a summer barbecue, various nights out and a Christmas bash. The £10,000 fun budget also funds monthly lunches for staff to get to know the group directors. The company gives a lot to its local community (68%), with 25 people volunteering for good causes in work time last year. There's a fundraising day for the Heart of Kent hospice, and a commitment to the charity Children of Kerala. Albatross also offers business support and helps with travel arrangement for Crossroads, an organisation that cares for carers. Customer service staff earn a typical £21,000 a year, with 23 days of holiday. Half the team get performance-related pay and a few have profit bonuses and a contributory pension. Every year, there is a company convention, followed by a gala dinner and the “Albatroscars”. Staff feel a strong sense of family in their teams (81%). “We have a great deal of fun together riding the Albatross train to its next destination,” the firm adds.

Featured Workplace Factors

My Company

94% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

The leaders and senior managers work along side all levels of employees in open plan offices and are approachable at any time. Senior managers can often be seen walking around the office, interacting with employees and getting involved. The leader of the organisation truly cares about the staff and values them as the company's best asset and feels everyone at whatever level contributes to the bigger picture and success of the company. The senior management team and directors all contribute to articles on the intranet and in the newsletter to ensure employees are kept informed and up to date with the direction the company is going in.

My Team

89% of staff agreed

My team is fun to work with

Employees are encouraged to take part in charitable activities. Examples of events have included charity walks, car washing, cake sales and sporting events. 50% of all funds raised go to a nominated charity and the balance is made available for employees to nominate local charities to receive donations. An employee engagement team is responsible for raising green issues and finding ways to protect the environment

Leadership

87% of staff agreed

The leader of this organisation runs this organisation based on sound moral principles

The company do not operate a long hour's culture and encourage employees to leave on time. To ensure employees have a healthy balance between work and home life there is no weekend work and families are welcome at social events organised by the company. Fresh fruit is provided to all employees twice a week. Employees have regular one to ones with their manager where employees have the chance to talk about any issues including stress management.

Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Women in Senior Management

At least 40% of senior managers are women.

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