Apex Hotels

We operate ten luxury hotels in some of UK's most popular cities including London, Bath, Edinburgh, Dundee & Glasgow.
http://www.apexhotels.co.uk

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A “warmer welcome” for guests is the aim of Apex Hotels, a four-star, independent, family-owned hotel group. It is headquartered in Edinburgh and operates 10 hotels in London, Edinburgh, Glasgow, Dundee and Bath. The group's ethos of “recruiting for attitude and training for skill” is how it achieves its aim.

It employs 500 people across a fast-paced labour-intensive industry and has demonstrated sustainable growth, opening a new property about every two years.

Through research involving its customers and employees, Apex has curated an individual approach to acknowledging its guests and has developed a programme to tailor their experience into memories and moments they want to share with others. Customer feedback is monitored and evaluated via ReviewPro, a platform that collates guest experiences.

The business continually seeks to improve and personalise the customer journey. Its executive team finalises recommendations that will shape the guest journey, by viewing it from the consumers' point of view.

Innovation is key to the group's continued success, with investment in its portfolio of hotels and its Apex Facilities division, the largest hotel-owned laundry in the UK. The laundry services the hotel group, which ensures it meets the high standards that are expected for guests.

Featured Workplace Factors

Leadership

73% of staff agreed

I have confidence in the leadership skills of the senior management team

Apex's management and leadership programme is based on The 7 Habits of Highly Effective People, by Stephen Covey. The executive team, general managers and all 100 department heads train in it. A common language of leadership that supports the Apex Warmer Welcome culture is being adopted.

My Company

77% of staff agreed

I love working for this organisation

Apex carries out annual performance reviews. There is no performance-related pay system, as the group prefers to use an across-the-board approach to pay increases each year, but the performance review helps to determine which learning and development activities are most needed in line with individual, department and hotel requirements.

Wellbeing

73% of staff agreed

I am happy with the balance between my work and home life

An employee app was launched during the pandemic, providing information to support wellness. It also helped those still working to deal with the challenges they faced. Employees shared what they were doing at home, which created a sense of togetherness. Staff are more aware of colleagues who work hundreds of miles away.

Quick Facts

Organisation established in
1996
Total number of employees
12
Number of UK locations
38
Employee average age
39% : 61%
Male : Female employee ratio
11%
Employees earning £35k+
Employee turnover (voluntary)

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

List Positions

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Quote from the top...
"We are absolutely delighted to have been recognised as a two star Employer this year. It is testament to the way in which the entire workforce lives the Apex family values of trust, teamwork friendliness and passion on a daily basis. This result is even more poignant when it is realised against an incredibly challenging 12 months."

Robert Allan, HR Director -  Apex Hotels

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