Carrier

We don’t want people to merely see the world, we want them to experience the best of it.
Hidden mission statement
http://www.carrier.co.uk

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Carrier is a luxury tour operator with over 40 years of experience, renowned for providing exceptional travel experiences for its distinguished clientele, including royalty and celebrities. The company's success lies in its commitment to delivering discreet, attentive, and bespoke services, ensuring that clients enjoy unforgettable sojourns and flawless escapades.

The driving force behind Carrier's unique culture is its purpose to inspire people to be who they can be and to make people feel valued. This ethos extends to both clients and employees, creating a vibrant and enriching working environment.

At Carrier, employee engagement is paramount. The company invests significantly in educational trips, allowing employees to visit destinations worldwide, inspect luxury hotels, and experience the attractions first hand. These fully funded trips help employees gain valuable insights and provide exceptional service to clients.

To further support staff development, over 80% of employees have attended a bespoke training programme focused on emotional intelligence rather than hard skills, with the remainder scheduled to participate next year. Additionally, managers have received training in proven coaching methods to build confidence, autonomy, and effectively manage priorities. All managers have completed Mental Health Skills for Managers training, run by Mental Health First Aid England, and staff were invited to attend sessions on stress management.

Carrier's commitment to employee wellbeing is also evident in its menopause training, aimed at recognising and managing menopause within the business. The company has elevated four managers to senior positions, providing them with strategic business tasks and leadership coaching.

A spotlight on

Carrier

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Featured Workplace Factors

Wellbeing

76% of staff agreed

I am happy with the balance between my work and home life

The organisation offers several ways for employees to earn rewards. Sales staff can receive incentives based upon performance and all staff receive gifts or vouchers periodically as a thanks for their hard work and commitment.
Leadership

77% of staff agreed

This organisation is run on strong values / principles

Monthly staff updates are vital for the cascade of business strategy and performance. They are conducted face-to-face in both offices, with a further virtual session for remote staff. There is a deliberately transparent approach, with full budgetary visibility given and regular updates on performance against the business' strategy.
Fair Deal

37% of staff agreed

I am happy with the pay and benefits I receive in this job

The organisation offers several ways for employees to earn rewards. Sales staff can receive incentives based upon performance and all staff receive gifts or vouchers periodically as a thanks for their hard work and commitment.
Wellbeing
%

76% of staff agreed

I am happy with the balance between my work and home life

The organisation offers several ways for employees to earn rewards. Sales staff can receive incentives based upon performance and all staff receive gifts or vouchers periodically as a thanks for their hard work and commitment.
Leadership
%

77% of staff agreed

This organisation is run on strong values / principles

Monthly staff updates are vital for the cascade of business strategy and performance. They are conducted face-to-face in both offices, with a further virtual session for remote staff. There is a deliberately transparent approach, with full budgetary visibility given and regular updates on performance against the business' strategy.
Wellbeing
%

76% of staff agreed

I am happy with the balance between my work and home life

The organisation offers several ways for employees to earn rewards. Sales staff can receive incentives based upon performance and all staff receive gifts or vouchers periodically as a thanks for their hard work and commitment.

Quick Facts

Organisation established in
1982
Total number of UK employees
Number of UK locations
41
Employee average age
13% : 87%
Male : Female employee ratio
44%
Employees earning £35k+
9%
Employee turnover (voluntary)
Quote from the top...
We’re a business built on relationships, where people make the real difference and we’re proud to have some of the most talented, creative, resourceful and caring people in the industry. Creating a culture which cherishes our employees; their well-being, personal development, motivation and ultimately their happiness is a key strategic focus for us. A purposeful culture, driven by how we make people feel is at the heart of our brand and we take the same approach with our employees that we do with our clients; find out what drives and motivates them, what challenges and frustrates them so we can solve problems and create new initiatives to make our workplace even better and provider greater fulfillment. We’ve seen our employee engagement grow year on year after taking action on our results from the Best Companies survey and earning a place on the list as one of the UK’s Best Companies to work for has been a real achievement.

Natasha Towey, Managing Director

Benefits

Family-friendly

Companies offering school hours contracts to all staff.

Profit Related Pay

Companies offering profit related pay to all employees.

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Women in Senior Management

At least 40% of senior managers are women.

Latest Achievements

National Ranking
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Best Small Companies to work for in the UK
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70
Best Mid-Sized Companies to work for in the UK
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70
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70
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70
Best Big Companies to work for in the UK
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70
Best NFP Organisations to work for in the UK
London
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Best Small Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Large Companies to work for in London
London
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Best Big Companies to work for in London
East of England
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The Midlands
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The East Midlands
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The West Midlands
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The North East
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The North West
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61
Best Companies to work for in the North West
Northern Ireland
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Scotland
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The South East
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The South West
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Wales
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Best Companies to work for in the Wales
Yorkshire & The Humber
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Best Companies to work for in Yorkshire & The Humber
Sector Ranking
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14
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
Sector Ranking
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14
Best Companies to work for in the UK
National Position
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70
Best
Mid-Sized
Company to Work For in the UK
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Best
Mid-Sized
Company to Work For in London
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Best Company to Work For in the East of England
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Company to Work For in the North East
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61
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Company to Work For in the North West
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Company to Work For in Northern Ireland
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Company to Work For in Scotland
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Company to Work For in the South West
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Company to Work For in Wales
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Company to Work For in Yorkshire & The Humber
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Company to Work For in the East Midlands
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Best
Company to Work For in the West Midlands
Sector Position
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14
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