Carrier is a luxury tour operator with over 40 years of experience, renowned for providing exceptional travel experiences for its distinguished clientele, including royalty and celebrities. The company's success lies in its commitment to delivering discreet, attentive, and bespoke services, ensuring that clients enjoy unforgettable sojourns and flawless escapades.
The driving force behind Carrier's unique culture is its purpose to inspire people to be who they can be and to make people feel valued. This ethos extends to both clients and employees, creating a vibrant and enriching working environment.
At Carrier, employee engagement is paramount. The company invests significantly in educational trips, allowing employees to visit destinations worldwide, inspect luxury hotels, and experience the attractions first hand. These fully funded trips help employees gain valuable insights and provide exceptional service to clients.
To further support staff development, over 80% of employees have attended a bespoke training programme focused on emotional intelligence rather than hard skills, with the remainder scheduled to participate next year. Additionally, managers have received training in proven coaching methods to build confidence, autonomy, and effectively manage priorities. All managers have completed Mental Health Skills for Managers training, run by Mental Health First Aid England, and staff were invited to attend sessions on stress management.
Carrier's commitment to employee wellbeing is also evident in its menopause training, aimed at recognising and managing menopause within the business. The company has elevated four managers to senior positions, providing them with strategic business tasks and leadership coaching.
