Carrier

We don’t want people to merely see the world, we want them to experience the best of it.
Hidden mission statement
http://www.carrier.co.uk

Officially a Very Good
Company to Work For

Officially a Very Good
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Officially an Outstanding
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Officially an Outstanding
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Officially a World Class
Company to Work For

Officially a World Class
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Officially a Good
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Officially a Good
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Officially a Global*
Good Company
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Officially a Good
Company to Work For
Globally*

#
63
Best Company to work for in the UK
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Best Company
to work for

Luxury tour operator, Carrier, says its culture is driven by wanting to inspire staff to be who they can be. It works to provide an environment where employees feel appreciated, valued and confident about expressing their opinions and contributing ideas.

Royalty and celebrities rank among its clients and Carrier prides itself on the discreet, attentive and bespoke service provided by its knowledgeable and well-travelled staff.

Bespoke trips are created by the Manchester-based company, which curates lavish holidays that are the stuff of dreams — from a night in an ice hotel or the world's only hotel on a Formula 1 race track, to a road trip through California.

Carrier's “it's about how we make people feel” philosophy adorns a wall in the head office and is embedded in the company's culture towards staff and clients. The company doesn't want people to merely see the world, it wants them to experience the best of it. It aims to harness the power of travel to enable travellers and the communities they visit to live extraordinary and more fulfilled lives.

The company, which has a travel boutique in Alderley Edge, Cheshire, cares about staff wellbeing. During the last peak sales period, staff were awarded a "wellness allowance". The money could be spent however the employee wanted. It was designed to allow them to enjoy their leisure time and switch off from work, whether through having a spa treatment, a meal out with a partner or going to the cinema with the family.

Carrier

Latest Achievements

View all achievements

Featured Workplace Factors

Wellbeing

63% of staff agreed

I am happy with the balance between my work and home life

Carrier's team leaders have been on a 'Mental Health for Managers' course, which gives them the confidence and knowledge to have discussions about mental health with their team members and offer the appropriate support. Six mental health first aiders are also available to help staff.
My Company

99% of staff agreed

I feel proud to work for this organisation

Monthly staff updates inform workers about business strategy and performance. They are conducted face to face in both offices and a virtual session is given to remote staff. The company is transparent about finance and performance.
Fair Deal

58% of staff agreed

I am happy with the pay and benefits I receive in this job

With such a high proportion of female employees — 91% — much focus has been placed on implementing policies that allow for an improved work-life balance. These include flexible working hours, increased scope to work from home and generous time off in lieu after work trips.
Wellbeing
%

63% of staff agreed

I am happy with the balance between my work and home life

Carrier's team leaders have been on a 'Mental Health for Managers' course, which gives them the confidence and knowledge to have discussions about mental health with their team members and offer the appropriate support. Six mental health first aiders are also available to help staff.
My Company
82%

99% of staff agreed

I feel proud to work for this organisation

Monthly staff updates inform workers about business strategy and performance. They are conducted face to face in both offices and a virtual session is given to remote staff. The company is transparent about finance and performance.
Fair Deal
96%

58% of staff agreed

I am happy with the pay and benefits I receive in this job

With such a high proportion of female employees — 91% — much focus has been placed on implementing policies that allow for an improved work-life balance. These include flexible working hours, increased scope to work from home and generous time off in lieu after work trips.

Quick Facts

Organisation established in
1982
Total number of UK employees
Number of UK locations
41
Employee average age
16% : 84%
Male : Female employee ratio
18%
Employees earning £35k+
12%
Employee turnover (voluntary)
Quote from the top...
Company culture is really important to us, it is at the heart of our brand, which is why employee engagement and wellbeing remains a key strategic objective for us. We listen to our employees, find out what drives and motivates them, what challenges and frustrates them so we can create new initiatives that make our workplace even better. Earning a place on the list as one of the UK’s Best Companies to Work For has been a real achievement.

Mark Duguid, Managing Director

Benefits

Family-friendly

Companies offering school hours contracts to all staff.

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Latest Achievements

National Ranking
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Best Small Companies to work for in the UK
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63
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63
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63
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63
Best NFP Organisations to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Carrier
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