CLS CARE SERVICES runs its "villages" for older people in northwest England. The 1,485 employees in 32 sites are mainly part-time but know just what is expected of them (a 77% positive score, fifth among the mid-sized bodies). Few have skills that the charity, based in Nantwich, Cheshire, fails to use (60% and the second best score) and the potential to learn and grow is huge (56%): the operations director began as a home manager. clsgroup.org.uk

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Featured Workplace Factors
83% of staff agreed
My work is an important part of my life
83% of staff agreed
My team is fun to work with
80% of staff agreed
This job is good for my own personal growth
The organisation supports employee development and has adopted a ‘coaching for improved performance' approach to people management and development. This approach is understood to be an on-going process, not a series of one-off events and team members record their development journey in the ‘My Personal Development Journal'. Annual Performance Development Reviews focus on individual team members' achievements and development is encouraged by granting people responsibility and authority to take on projects that interest them.

83% of staff agreed
My work is an important part of my life

















83% of staff agreed
My team is fun to work with

















83% of staff agreed
My work is an important part of my life
















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