Processes are ‘lean' at Coastal Housing Group, and the place is in great shape. The Swansea-based housing provider gives its 196 people the power to make decisions, without restrictive policies. When it wanted to find out how it was doing, instead of posting surveys, staffers went knocking on tenants' doors to find out how a good life looks to them. They rank their own working lives highly, giving the best scores for wellbeing.
