Each of the Columbus Senior Management team has worked at Columbus for more than 10 years. The Managing Director, 17 years, the Service Director 15 years and the Consultancy and Sales Director have both been employed by Columbus for over 10 years. They are all passionate about Columbus as a company, the employees and the customers. Throughout that time as the company has grown there has been a common goal around driving continuous improvement into all aspects of the company. The latest goal sums this up, “Employees and Customers for Life”. The management team continuously seek feedback from employees and customers, through surveys, roundtables, face to face meetings, suggestion boxes and brainstorming, and they act on the results. All of the team are extremely approachable and their door is always open. A key initiative for the team at present is a mentoring programme for other managers so that they can gain greater insight in to business and to help them with their career aspirations.

Many of the company's employees work on customer sites and it is therefore vital that they give them sufficient support to help make them successful and satisfied. The company does this in two ways. Number one is technology. Team members need to have access to relevant resources, collaborate with team members no matter where they are in the world and have up to date information. Along with Skype for Business, Yammer and an Intranet they also use OneNote from Microsoft. This gives every member of the project access to all the working notes, and as it is hosted in the cloud it is always available and up to date. Every project is broken up into sections such as must does, escalations, technical plans, communications, meetings and every one of the project inputs all their information. Projects can last for multiple months and involve many Columbus consultants, plus there are up to 30 projects on the go at any one time. So this collaborative tool has proved to be a great success. We also use a number of mobile apps to help the team, for example an expenses app helps the whole interaction with finance. The second key ingredient is people. The consultants in particular may not see much of their team mates even when they are working on the same project. So it is essential that the company bring the teams together on a regular basis to help build the bonds that form amazing teams. This is done on a departmental level and companywide level.

Each of the Columbus Senior Management team has worked at Columbus for more than 10 years. The Managing Director, 17 years, the Service Director 15 years and the Consultancy and Sales Director have both been employed by Columbus for over 10 years. They are all passionate about Columbus as a company, the employees and the customers. Throughout that time as the company has grown there has been a common goal around driving continuous improvement into all aspects of the company. The latest goal sums this up, “Employees and Customers for Life”. The management team continuously seek feedback from employees and customers, through surveys, roundtables, face to face meetings, suggestion boxes and brainstorming, and they act on the results. All of the team are extremely approachable and their door is always open. A key initiative for the team at present is a mentoring programme for other managers so that they can gain greater insight in to business and to help them with their career aspirations.