Crossroads Care Hertfordshire North

Crossroads Care Hertfordshire North provides support for unpaid family carers and the people they care for in Hertfordshire.
https://crossroadshn.org.uk/

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37
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May 2021
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Crossroads Care Hertfordshire North has been supporting people in the county and surrounding areas for more than 30 years. The team is passionate about making a difference to the daily lives of unpaid family carers – and the people they look after.  

Supported by qualified and compassionate professionals, clients are able to continue living independently at home.

By putting the client's needs at the core of everything it does, Crossroads develops long-lasting relationships, and this also applies to the way the charity cares for its own.  

To help them navigate the changes necessary for Covid-19, the management team met daily to agree decisions needed – and weekly staff meetings and regular check-ins encouraged discussion and sharing of concerns through video calls.  

The organisation implemented a new e-learning platform and a knowledge hub to ensure all employees can access information needed to perform their roles, such as training on the correct use of personal protection equipment (PPE).  

During the pandemic, Crossroads maintained the average level of pay for frontline staff for three months to ensure financial stability when clients had to cancel services because of concerns around Covid-19. Staff were also fully supported if they were unable to work due to shielding, childcare difficulties or home-schooling challenges.

The charity has worked hard to ensure a good work/life balance for everyone and office staff now working from home are supported with managing workloads, time off and flexibility in hours worked to enable them to meet all the responsibilities in their life. Employees have also been allowed to carry annual leave forward.

Featured Workplace Factors

Leadership

93% of staff agreed

This organisation is run on strong values / principles

Senior leaders shared information and stories and photos of clients and staff throughout. Small hubs were set up to facilitate regular contact through video and phone calls. Managers sourced and hand-delivered wellness packs and Christmas gifts to all staff, while thank you cards, and birthday and service anniversary cards reached employees as usual.

My Company

98% of staff agreed

I feel proud to work for this organisation

Individual discussions took place with staff to determine their current situation and whether they were able to return to work. Adjustments were identified – such as a change in the type of clients they visit or in working hours and a choice of whether to work from home or the office, where relevant.

Wellbeing

86% of staff agreed

I am happy with the balance between my work and home life

Crossroads sent out weekly wellbeing updates throughout the pandemic. January 2021 was designated a Wellness Month with extra Teams calls put in place and a newsletter full of useful information. A Mind Wellbeing Action Plan encouraged discussion of how to look after oneself and the sharing of ideas and inspiration.

Quick Facts

Organisation established in
2007
Total number of employees
1
Number of UK locations
49
Employee average age
8% : 92%
Male : Female employee ratio
2%
Employees earning £35k+
25%
Employee turnover (voluntary)

Benefits

No items found.

List Positions

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37
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37
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37
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37
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37
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37
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5
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5
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5
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5
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5
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5
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5
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