Crossroads Care Hertfordshire North

Crossroads Care Hertfordshire North provides support for unpaid family carers and the people they care for in Hertfordshire.

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

#
44
Best Company to work for in the UK
Feb 2020
th
Best Company
to work for

Crossroads Care Hertfordshire North has been supporting people in the county and surrounding areas for more than 30 years and the team is passionate about making a difference to the daily lives of unpaid family carers – and the people they look after. Supported by qualified and compassionate professionals, clients are enabled to continue living independently at home.

By putting the client's needs at the core of everything it does, Crossroads develops long-lasting relationships and this applies, too, to the way the charity cares for its own.

The management team meets daily to agree decisions needed – and weekly staff meets and regular check-ins encourage discussion. Employees are trained in how to use the correct PPE (personal protection equipment) properly, have a new e-learning platform and a knowledge hub ensures everyone has access to all the information they need to perform their roles.

Many staff are on zero-hour contracts, although treated as employees, with rights and benefits, including paid sick leave. When some saw a reduction in earnings due to clients cancelling the service, Crossroads maintained their average level of pay for three months. Others had to be furloughed or flexi-furloughed to protect their income where this had dropped. People were also unable to work due to shielding, childcare difficulties or home schooling challenges.

The charity has worked hard to ensure a good work/life balance for office staff now working from home through support, managing workloads, time off and flexibility in hours worked to enable them to meet all the responsibilities in their life. Annual leave has been carried forward to next year.

Featured Workplace Factors

Leadership

92% of staff agreed

I feel that my manager talks openly and honestly with me

Senior leaders shared information and stories and photos of clients and staff throughout. Small hubs were set up to facilitate regular contact through video and phone calls. Managers sourced and hand-delivered wellness packs and Christmas gifts to all staff, while thank you cards, and birthday and service anniversary cards reached employees as usual.

My Company

93% of staff agreed

This organisation is run on strong values / principles

Individual discussions took place with staff to determine their current situation and whether they were able to return to work. Adjustments were identified – such as a change in the type of clients they visit or in working hours and a choice of whether to work from home or the office, where relevant.

Wellbeing

81% of staff agreed

I feel a strong sense of family in my team

Crossroads sent out weekly wellbeing updates throughout the pandemic. January 2021 was designated a Wellness Month with extra Teams calls put in place and a newsletter full of useful information. A Mind Wellbeing Action Plan encouraged discussion of how to look after oneself and the sharing of ideas and inspiration.

Benefits

No items found.

List Positions

National Ranking
#
44
Best Small Companies to work for in the UK
National Ranking
#
44
Best Mid-Sized Companies to work for in the UK
National Ranking
#
44
Best Large Companies to work for in the UK
National Ranking
#
44
Best Big Companies to work for in the UK
National Ranking
#
44
Best NFP Organisations to work for in the UK
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