Crossroads Care Hertfordshire North

Crossroads Care Hertfordshire North has been supporting people in the county and surrounding areas for more than 30 years. The team is passionate about making a difference to the daily lives of unpaid family carers – and the people they look after.  

Supported by qualified and compassionate professionals, clients are able to continue living independently at home.

By putting the client's needs at the core of everything it does, Crossroads develops long-lasting relationships, and this also applies to the way the charity cares for its own.  

To help them navigate the changes necessary for Covid-19, the management team met daily to agree decisions needed – and weekly staff meetings and regular check-ins encouraged discussion and sharing of concerns through video calls.  

The organisation implemented a new e-learning platform and a knowledge hub to ensure all employees can access information needed to perform their roles, such as training on the correct use of personal protection equipment (PPE).  

During the pandemic, Crossroads maintained the average level of pay for frontline staff for three months to ensure financial stability when clients had to cancel services because of concerns around Covid-19. Staff were also fully supported if they were unable to work due to shielding, childcare difficulties or home-schooling challenges.

The charity has worked hard to ensure a good work/life balance for everyone and office staff now working from home are supported with managing workloads, time off and flexibility in hours worked to enable them to meet all the responsibilities in their life. Employees have also been allowed to carry annual leave forward.