Experian QAS

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

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Best Company to work for in the UK
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Best Company
to work for

STUART JOHNSTON HAS only been in the role for 18 months, but already the Experian QAS workforce is giving the managing director a firm thumbs up. They have a great deal of faith in the boss, giving a positive score of 77%. Johnston's secret? He knows what is important to staff because he started his career with the data management company 12 years ago as a salesman. Having worked his way up the ranks, he makes sure he doesn't lose touch with employees, who report that senior managers do a lot of listening as well as telling (69%). New recruits at the London-based company go out for lunch with a board member to welcome them into the fold. Every quarter Johnston addresses the workforce, in groups of about 50, on the business's performance. A 77% positive score shows staff have confidence in the leadership skills of the senior management team, who they say live the values of the organisation (75%). There are business updates over monthly drinks, and staff from around the company are invited for lunch with the managing director and the head of human resources so they can share their opinions and ideas. Everyone is treated fairly (66%), and employees feel their ideas are really valued, giving a top 10 score of 81%. An annual social budget amounts to £467 per employee, and is spent on events including the Christmas party. Teams work well together, with staff reporting that people go out of their way to help each other (81%), their colleagues aren't disruptive (73%) and workmates care for each other (85%, a top five score). A monthly department entertainment budget means colleagues can let their hair down together regularly. Employees also get together to support the local community, something they agree the company does well (64%). The firm allows them to spend three days a year helping good causes during work time, without sacrificing any pay. The company matches staff's fundraising totals up to a maximum of £250. Senior managers don't leave all the good work to team members — everyone on the board has been involved in the firm's Inspire programme, from increasing financial awareness among children, to building a play park in a disadvantaged area of Nottingham. A top 20 score of 64% positive shows that staff think the organisation's support of good causes is driven by a commitment to giving something back rather than a desire for good publicity. www.qas.com

Featured Workplace Factors

My Company

78% of staff agreed

I have confidence in the leadership skills of the senior management team

Experian QAS have Gazing sales training - this is classroom based training followed up with practical sessions with the trainer or manager to ensure it is being put into practice eg listening into sales calls. The Gazing sales methodology is embedded across the organisation and attended by all customer facing staff. Soft skills training is also offered with a calendar of events for staff to sign up to - this ensures they can organise a trainer to come in house without each person going on an external course. This helps towards achieving their individual PDP objectives in a cost and time effective way.

My Team

85% of staff agreed

The experience I gain from this job is valuable for my future

Experien QAS have participated in two Experian management training programmes for their senior managers (Inspire) and their managers (Engage.) They have also trained 4 senior HR professionals in facilitating 360 degree feedback qualifications so they could roll this out to support all their managers. Experien QAS encourage managers to network and attend relevant management seminars. They also hold an offsite 2 day management meeting once per year with colleagues from the international Experian QAS offices. HR also regularly run bespoke workshops for managers as relevant to their current needs eg Capability workshop or Performance Appraisal workshop.

Personal Growth

91% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

At Experian QAS a specific departmental entertainment allowance of £8 per month per head is provided for teams to spend time together participating in an activity or just socialising to help foster team spirit and working together. This budget is often used with other departments to encourage cross departmental working and to reinforce their culture of people enjoying working together and having fun too. For example, teams might go bowling or attend a comedy night together. At their National Company Meeting this year they had a company wide team building challenge - this was run by the Guinness World Records and consisted of team challenges at the tables staff were seated at during the day and then a company world record attempt!

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Private Healthcare

Companies offering private health insurance to all employees.

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