Financial Ombudsman Service

http://www.financial-ombudsman.org.uk

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

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30
Best Company to work for in the UK
th
Best Company
to work for

DOING THE MATHS is part and parcel of the job at the Financial Ombudsman Service. The independent body responsible for resolving financial disputes has doubled in size in less than three years, to cope with the exponential growth in cases, which have rocketed to more than 500,000 a year. The organisation, set up by parliament in 2000 to deal with complaints about issues from payday loans and pet insurance to credit cards and financial advice, now employs more than 3,500 people from its London base. To meet the challenge of engaging its rapidly growing workforce, it got all of its 400 managers together for the first time, taking them offsite for a day of motivational workshops, talks and networking. It has also developed a “managers' mela” forum to foster a culture of sharing information and ideas. A comprehensive leadership programme has been introduced to ensure managers have the skills they need to support their teams, including new starters, who undergo intensive training. This investment is paying dividends, according to employee feedback. Bosses don't take advantage of anyone (80% positive, the top score among mid-size organisations), and they ensure that people have the resources they need to do the job (79%). Staff have the benefit of a free gym, plus onsite massages and foot treatments, along with lunch-time guided walks and events run by the sports and social committee. Charitable activities are encouraged (87%). Perks include a non-contributory pension into which the organisation pays 6% of an individual's salary. www.financial-ombudsman.org.uk

Featured Workplace Factors

Giving Something Back

90% of staff agreed

My organisation encourages charitable activities

The Financial Ombudsman really values the importance of team building. You can see managers doing this in a variety of ways from using their reward and recognition budget to arrange an event for the team, to team meetings to allow everyone in the team to get to know one another. It's something they encourage at all levels. Across the organisation they have put a lot of energy and thought into planning events they arrange for their people. As a not-for-profit organisation it's really important there is a purpose and value. They regularly hold events for their management team including their “the big questions” where managers have the opportunity to meet and network and ask their executive questions about the work of the organisation. This is their way of getting their managers together to talk about what's happening in their area. Following great success last year, they took all their managers off site again this year for an event that included various workshops to share knowledge and develop their skills, to focus on their purpose as an organisation and working together on what this means they expect from people working here. This involves a range of different interactive workshops and talks led by senior leaders and inspirational speakers.

My Team

87% of staff agreed

People in my team go out of their way to help me

The Financial Ombudsman participated in National Fitness day, focusing on simple ways to inspire their people to be more active. They ran free power half hour sessions in their on-site gym every hour from 7.00 am and made these available to non-members. They had a high take up and more people have taken up membership of the gym as a result of this. They also ran a series of lunchtime walks for people; they had a number of walk leaders who took their groups on a tour of the local area of between 30 and 60 minutes. These were very popular and also a networking event as people met other people from the organisation. A number of people that took part in the lunchtime walks now meet regularly to go for a walk. They have impacted people at the ombudsman by taking part in this initiative as people are taking exercise that they were not before. They ran a Back Care and Posture Awareness Event in partnership with Nuffield Health and their health and safety department. They put in place a demo desk set up so that their health and safety advisor could show people how to make adjustments to their own work stations for better posture. They were also made aware that they could have a desk assessment. Nuffield did back check with a spinal mouse and there was a physiotherapist to give advice and demonstrate strengthening and relaxing exercises.

My Company

86% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

The Financial Ombudsman really values the importance of team building. You can see managers doing this in a variety of ways from using their reward and recognition budget to arrange an event for the team, to team meetings to allow everyone in the team to get to know one another. It's something they encourage at all levels. Across the organisation they have put a lot of energy and thought into planning events they arrange for their people. As a not-for-profit organisation it's really important there is a purpose and value. They regularly hold events for their management team including their “the big questions” where managers have the opportunity to meet and network and ask their executive questions about the work of the organisation. This is their way of getting their managers together to talk about what's happening in their area. Following great success last year, they took all their managers off site again this year for an event that included various workshops to share knowledge and develop their skills, to focus on their purpose as an organisation and working together on what this means they expect from people working here. This involves a range of different interactive workshops and talks led by senior leaders and inspirational speakers.

Benefits

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Private Healthcare

Companies offering private health insurance to all employees.

Women in Senior Management

At least 40% of senior managers are women.

List Positions

National Ranking
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30
Best Small Companies to work for in the UK
National Ranking
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30
Best Mid-Sized Companies to work for in the UK
National Ranking
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30
Best Large Companies to work for in the UK
National Ranking
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30
Best Big Companies to work for in the UK
National Ranking
#
30
Best NFP Organisations to work for in the UK
Sector Ranking
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Best Companies to work for in the UK
London
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Best Small Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Large Companies to work for in London
London
#
Best Big Companies to work for in London
The Midlands
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East of England
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The North East
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The North West
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Northern Ireland
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Scotland
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The South East
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The South West
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Wales
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Yorkshire & The Humber
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Best Companies to work for in Yorkshire & The Humber