Focus Group

Let's connect. Let's grow. Connecting our customers, our people and our communities.
Hidden mission statement
http://www.focusgroup.co.uk

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Best Company to work for in the UK
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Business telecommunications provider, Focus Group, dialled into the needs of its local community by providing NHS workers and vulnerable people with free meals from its canteen during the pandemic. Despite the global health crisis, it also continued holding regular fundraising events for its charity of the year Chailey Heritage Foundation which supports young people with complex disabilities.

Founded in 2004 by Ralph Gilbert and Chris Goodman, Focus Group began trading from a tiny office in Hove Technology Centre, with just enough room for three desks, a white-board and a kettle. Its products centred on the re-sale of voice minutes, commonly referred to as “calls and lines” complimented by sales of telephone systems and broadband via strategic partners through direct sales and a reseller community and it took the opportunity to diversify its portfolio with complementary products and services.

Today the privately-owned enterprise, has an annual turnover in excess of £60m, delivers a range of services including managed services, IT support, security and energy. Based in Shoreham-by-Sea, West Sussex, it employs more than 400 people in offices throughout the UK and provides telecommunications solutions to more than 15,000 organisations.

Its staffing policy is simple; finding good staff is one of the biggest challenges, so when you find them, keep them.

The company ethos is built on respect, integrity, ambition and teamwork. New ideas are encouraged and its regular Focus Fun events encourage collaboration and help people get to know each other better.

A spotlight on

Focus Group

View the latest achievements

Featured Workplace Factors

Wellbeing

67% of staff agreed

I am happy with the balance between my work and home life

The groups intranet platform provides a wellbeing centre containing advice, information, and videos around mindfulness, diet, finance, exercise, and is available for employees to access at all times. It also provides an Employee Assistance Programme (EAP) which offers a 24/7 counselling service for any of our employees or their direct family that may be struggling.
Personal Growth

83% of staff agreed

The experience I gain from this job is valuable for my future

A learning hub is available to all staff, enabling them to focus on their development. The hub provides onboarding information, details of talent management, details of our learning lunches designed to project positivity and promote life skills, and a training calendar where employees can book themselves onto training workshops such as effective communication and presentation.
My Team

84% of staff agreed

My team is fun to work with

Each year colleagues are invited nominate their peers for a wide range of awards, that are presented at an annual awards ceremony. This not only encourages employees to recognise the hard work and efforts of their employees, but also provides a good social setting for employees across the business to interact.
Wellbeing
%

67% of staff agreed

I am happy with the balance between my work and home life

The groups intranet platform provides a wellbeing centre containing advice, information, and videos around mindfulness, diet, finance, exercise, and is available for employees to access at all times. It also provides an Employee Assistance Programme (EAP) which offers a 24/7 counselling service for any of our employees or their direct family that may be struggling.
Personal Growth
82%

83% of staff agreed

The experience I gain from this job is valuable for my future

A learning hub is available to all staff, enabling them to focus on their development. The hub provides onboarding information, details of talent management, details of our learning lunches designed to project positivity and promote life skills, and a training calendar where employees can book themselves onto training workshops such as effective communication and presentation.
My Team
96%

84% of staff agreed

My team is fun to work with

Each year colleagues are invited nominate their peers for a wide range of awards, that are presented at an annual awards ceremony. This not only encourages employees to recognise the hard work and efforts of their employees, but also provides a good social setting for employees across the business to interact.

Quick Facts

Organisation established in
2004
Total number of UK employees
Number of UK locations
35
Employee average age
65% : 35%
Male : Female employee ratio
24%
Employees earning £35k+
16%
Employee turnover (voluntary)
Quote from the top...
Our people and culture are what make Focus Group such a special place to work. We have an in-house Talent Development Programme for our top talent to encourage people to continue their careers with us. Social events such as the Annual Awards, speedy networking and Christmas Parties are an important part of the calendar and really bring everyone together.

Claire Cathcart, Head of HR - Focus Group

Benefits

Gym / Sports

Companies offering free or subsidised sports facilities / activities / gym memberships to all employees.

Latest Achievements

National Ranking
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Best Companies to work for in the UK
Interested in a career with
Focus Group
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Focus Group

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