Impact Housing Association

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BACK IN 1975, people in Cleator Moor protested against plans to knock down their homes and established Impact (improvement through action). Now a social landlord based in Workington and operating across Cumbria, its 194 employees say that their managers support staff and care for people as individuals (both 76%). Bosses — the majority of whom are women — also take an active interest in their wellbeing (78%). Salaries are fair for the sector (58%) and people are happy with other benefits, which include free private healthcare (65%). The organisation helps protect the environment through recycling white goods and old furniture. impacthousing.org.uk

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Impact Housing Association

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85% of staff agreed

My work is an important part of my life

Impact Housing Association regularly hold management training sessions especially the Institute of Leadership and Management qualification and internal events on managing attendance, discipline and grievances. They are currently running a CIH Management Development Programme. Where appropriate they pay for management qualifications. Impact hold four managers meetings a year where all the organisation's managers come together to discuss development and service improvement.

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My Team

79% of staff agreed

People in my team go out of their way to help me

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My Manager

78% of staff agreed

I feel that my manager talks openly and honestly with me

All staff carry out equality and diversity, customer service, personal safety, bullying and harassment training etc. Other popular training courses are NVQ Level 3 Advice and Guidance, ILM level 5 in Management. Normally these will be carried out in work time and funded by Impact. Also study time is provided at 2/5th of the working week for higher level courses.

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85% of staff agreed

My work is an important part of my life

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79% of staff agreed

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