Intercity Technology operates through its “genuine passion” to offer innovative technologies to support public and private businesses in managed, cloud infrastructure, enterprise mobility, collaboration and security services. “Tech,” its says, “is in its DNA.”

Their aim is to make certain through an exceptional workforce that they deliver outstanding levels of service with tangible business benefits for their customers.

The Birmingham-based company wants to be known as the best technology partner to work for and with. Leadership teams see this as a key goal. Every manager is tasked with creating an action plan based on previous staff surveys to improve engagement scores.

Training, guidance and career development are seen as crucial to Intercity's success. Every manager, also now schooled in managing remote workers, creates a “plan on a page” for his team, which is linked back to company objectives. These detail team objectives for each quarter, with performances managed through one-to-ones with team members.

Workplace connection to maintain mental health has remained a focus for Intercity Technology. Remote team building events such as quizzes, charades, trivia games aim to bring colleagues across the business together, while weekly email competitions known as the Intercity Games, provide an opportunity for staff to win prizes and enter a quarterly leader board.