InterContinental Hotels Group

Hidden mission statement
http://www.ihg.com

Officially a Very Good
Company to Work For

Officially a Very Good
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Officially an Outstanding
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Officially an Outstanding
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Officially a World Class
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Officially a World Class
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Officially a Good
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Officially a Good
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Officially a Global*
Good Company
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Officially a Good
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Globally*

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Best Company to work for in the UK
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Best Company
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WHEN SARAH CALLAGHAN phoned about a vacancy at the Holiday Inn Edinburgh, she found herself speaking directly to general manager Philip Counsell, who invited her for an interview later that day. “That to me was impressive,” says Callaghan, who landed the position as senior reservations manager after a second interview. Now, nearly three years later, she's still at the 303-bedroom hotel next to Edinburgh Zoo, and still impressed. “There is a nice atmosphere,” says Callaghan, who also runs reservations at a smaller sibling hotel in the west of the city. “People are happy and they like their job. I've got a good work-life balance and that's important to me. I do not want to go anywhere else.” She's not alone. Employees at InterContinental Hotels Group (IHG), which also includes the brands InterContinental, Crowne Plaza and Hotel Indigo, have fun with their colleagues (a positive score of 84%) and care a lot about each other (77%). They also find that work doesn't interfere with their responsibilities at home, and they wouldn't leave tomorrow if they were offered another job (both 70%). “There are so many opportunities for people,” adds Callaghan, whose role includes overseeing the training and development of eight staff. “There is a review of what they want to do over the next three years and how we can help them progress to the next stage. We do a plan and make sure they are on track.” IHG comes first in our Personal Growth category, with a score of 75% — staff feel the experience they gain is valuable for their future (79%). The pay and benefits go down well, too (63%). While almost 60% of the 7,351 staff earn £15,000 or less a year — some on a basic salary of £11,309 — they do get to use the leisure facilities and have big discounts at the company's 4,600 hotels in nearly 100 countries. IHG has more guest rooms than any other hotel group in the world, with more than 677,000. “It's great,” says groups and incentives manger Gosia Malkowska, who once stayed at a five-star InterContinental hotel in Cancun, Mexico, for £25 a night. She also gets an annual free anniversary weekend stay in one of IHG's managed hotels in the UK, plus a night at her hotel on her birthday. Across IHG, employees go out of their way to help each other (80%) and feel a strong sense of family in their team (79%). Last year, staff from across the country walked, ran, swam and cycled 185,000 miles to raise funds for charity — including Counsell, who rode his bike 120 miles. “We treat people well,” says Counsell, adding: “Without the right people, we really are absolutely nothing.” www.ihgplc.com

Featured Workplace Factors

My Company

90% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

The organisation created the IHG Academy - a public:private partnership model, helping local people develop their skills and take a first step into employment. One model is sector based work academy that is delivered in partnership with JobCentrePlus and targeted towards those not in education, employment or training. The model includes a City & Guilds qualification, work experience in their hotels and an interview with the opportunity to secure employment and continued development. During 2013, 27% attendees of an IHG Academy have 'graduated' into employment in our hotels. The IHG Academy won business in the community work inspiration award for work on the academy programme across the UK&I, specifically in Leeds, for the excellent work the academy programme does in the local communities, providing learning and job opportunities. Graduates follow a robust training programme to develop their careers which is aligned to nationally recognised qualifications. Hence, the IHG Apprenticeship programme started where employees can gain an NVQ level 2 and be assessed by their line manager whilst completing daily tasks. IHG's apprenticeship scheme has been recognised at the National Apprenticeship Awards 2013. The company achieved ‘highly commended' in the ‘new employer' category for the Thames Valley Region because of their commitment to offering new apprentices and excellent career opportunities, with over 100 places offered to date. A video of candidate success stories has been produced to promote this initiative.

Giving Something Back

89% of staff agreed

My organisation encourages charitable activities

The organisation created the IHG Academy - a public:private partnership model, helping local people develop their skills and take a first step into employment. One model is sector based work academy that is delivered in partnership with JobCentrePlus and targeted towards those not in education, employment or training. The model includes a City & Guilds qualification, work experience in their hotels and an interview with the opportunity to secure employment and continued development. During 2013, 27% attendees of an IHG Academy have 'graduated' into employment in our hotels. The IHG Academy won business in the community work inspiration award for work on the academy programme across the UK&I, specifically in Leeds, for the excellent work the academy programme does in the local communities, providing learning and job opportunities. Graduates follow a robust training programme to develop their careers which is aligned to nationally recognised qualifications. Hence, the IHG Apprenticeship programme started where employees can gain an NVQ level 2 and be assessed by their line manager whilst completing daily tasks. IHG's apprenticeship scheme has been recognised at the National Apprenticeship Awards 2013. The company achieved ‘highly commended' in the ‘new employer' category for the Thames Valley Region because of their commitment to offering new apprentices and excellent career opportunities, with over 100 places offered to date. A video of candidate success stories has been produced to promote this initiative.

My Team

88% of staff agreed

My team is fun to work with

On 22nd February 2013 IHG held their annual recognition awards ceremony for the hotel employees in the UK and Ireland managed estate. This was held at the prestigious Intercontinental Hotel, Park Lane and everything possible was done to ensure that our nominated employees had an evening to remember, from offering assistance with outfits, providing travel to the venue, a drinks reception followed by a gala dinner, to the awards ceremony followed by dancing to the small hours and then transport back to their pre-arranged accommodation for a well-earned rest. A variety of awards were up for grabs, including ‘engagement hotel of the year', ‘aim higher' and ‘employee of the year'. Those employees nominated to attend were chosen by their managers and colleagues, most having been an ‘employee of the month' on one or more occasion previously. The perfect end to a fantastic celebration was the delivery of an OK style magazine to all employees who attended the awards which was slipped under their door ready for the next morning, giving everyone plenty to talk about over breakfast! The build up to this event runs throughout the whole year, and really backs all of their recognition programmes, as everyone wants an invite to the annual awards night. The momentum that the awards drive through the hotels is amazing and they ensure it remains on the agenda across all properties each month.

Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Women in Senior Management

At least 40% of senior managers are women.

List Positions

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