It’s the “pure hard work” of IP Integration’s team that has helped it to become the successful Customer Contact Specialist it is today.

Founded in Reading in 2001, the company – which creates intelligent, innovative, and secure contact centre solutions for its multiple clients in the world of customer service – has since opened offices in London, Manchester and abroad.

The organisation supports more than four million customer interactions every day for household names including Co-Op, Northern Ireland Water, Securitas, as well as many frontline NHS Trusts and local government organisations.  

IPI says the skills, commitment, personality, diversity, and emotional intelligence of its employees have helped its clients embrace the challenges brought about by the lockdowns of 2020 and 2021, when the reliance on contact centres to stay in touch with customers and citizens became greater than ever. Its multidisciplinary team was there every step of the way to help clients embrace change, envision a new way of working and ultimately provide the best possible customer experience.

The company comprises a diverse group of people who value each other and their clients. IPI says its people make it the company it is today and believes in creating a culture and environment where its people are encouraged to be who they are and feel part of an amazing team.