IP Integration

We are the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative solutions that deliver exceptional customer experiences.
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https://www.ipintegration.com/

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It’s the “pure hard work” of IP Integration’s team that has helped it to become the successful Customer Contact Specialist it is today.

Founded in Reading in 2001, the company – which creates intelligent, innovative, and secure contact centre solutions for its multiple clients in the world of customer service – has since opened offices in London, Manchester and abroad.

The organisation supports more than four million customer interactions every day for household names including Co-Op, Northern Ireland Water, Securitas, as well as many frontline NHS Trusts and local government organisations.  

IPI says the skills, commitment, personality, diversity, and emotional intelligence of its employees have helped its clients embrace the challenges brought about by the lockdowns of 2020 and 2021, when the reliance on contact centres to stay in touch with customers and citizens became greater than ever. Its multidisciplinary team was there every step of the way to help clients embrace change, envision a new way of working and ultimately provide the best possible customer experience.

The company comprises a diverse group of people who value each other and their clients. IPI says its people make it the company it is today and believes in creating a culture and environment where its people are encouraged to be who they are and feel part of an amazing team.

Featured Workplace Factors

Giving Something Back

To help young people, mostly from disadvantaged and marginalised communities, get excited about careers in the tech industry, IPI held an afterschool club in partnership with The Mentoring Lab, a black-led youth organisation based in and around Hackney, London. The 10-week programme saw IPI employees lead mentoring sessions on subjects such as building a website, digital marketing and more.

My Company

People, purpose, and values are engrained in the company culture at IPI. Performance reviews are based on the newly launched values of ‘We Succeed Together’, ‘We Aim Higher’, ‘We Are Always Evolving’ and ‘We Own It’, to ensure that they are front and centre of everyone’s focus. Leaders praise individuals for demonstrating values during a weekly call, and quarterly focus groups are held with employees to address where the company could improve.

My Manager

To enable managers to have the resources they need to deal with increased times of uncertainty, IPI carried out a resilience ‘Skill Pill’. The Skill Pill comprised monthly educational sessions on a variety of topics, which provided guidance on what managers needed to do to support their teams. These included how to increase communication and hold informal check-ins.

Quick Facts

Organisation established in
2001
Total number of employees
3
Number of UK locations
42
Employee average age
75% : 25%
Male : Female employee ratio
81%
Employees earning £35k+
Employee turnover (voluntary)

Benefits

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List Positions

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Quote from the top...

"I’m so delighted to have achieved a 2 star accreditation from Best Companies. Purpose and our people are the heart of everything we do to ensure that we deliver an exceptional experience for our clients and partners. We have an amazing team of people who pull together every day to make IPI a better place to work."

Lisa Fradin, Chief People Officer - IP Integration

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