ITC Luxury Travel

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

#
44
Best Company to work for in the UK
th
Best Company
to work for

“DON'T FORGET YOUR lipstick,” people tell each other at ITC Luxury Travel (including the 13 men). Last year this luxury tour operator introduced a set of business principles, known by the acronym “lipstick”. The Chester-based company invited its 103 people to love the firm, imagine a successful year, plan, step in to new things, trust themselves, invite others in, celebrate wins and keep it simple. “All staff have been taken through a lipstick coaching course and all managers are utilising the lipstick principles to build teams and confidence,”the firm says. Everything certainly looks immaculate, with its workforce voting ITC a Best Company for a fourth consecutive year. The private organisation was founded in 1974, offering upmarket travel options to the Caribbean, and now puts together holidays for clients from ski trips to wellbeing retreats. It has four offices in northern England, and is (unusually) female-dominated at every level. In total, 87 of its employees are women — most of an age when they could have children — but the firm claims to offer jobs for life and 26 people have been there for more than 10 years. Staff feel My Team is the best part of work (giving a top-20 positive factor score of 90%). To celebrate its 40th year in business, ITC took everyone to a beach for a Caribbean-themed party with a steel band, surfboard simulator and limbo dancing. People may have drained the rum punch but they don't drain each other (81%) and have a lot of fun together (94%). Team events include taking part in a corporate choir competition overseen by Manchester's Hallé Orchestra and a lunch-in to celebrate the 2014 football World Cup. People don't just share a buzz together (88%) — they care about colleagues (93%, the company's own highest-ranked score at 13th). The firm helps people deal with the pressure of peak sales periods with a meditation programme that includes “deep yogic breathing”. Employees don't feel their health suffers because of work (87%) or feel exhausted most days (63%). Staff certainly get away, too. Last year at least half of the workforce had a “privilege trip” on one of ITC's luxury holidays, costing the business £100,000 and netting it a lot of proud people (93%). www.itcluxurytravel.co.uk

Featured Workplace Factors

My Company

96% of staff agreed

This organisation is run on strong values / principles

Each year ITC hold a staff party at the end of their financial year and as this year they were celebrating their 40th year, they celebrated in style. ITC paid to transport all their staff to a sailing club on the beach and hosted a Caribbean themed beach party with a live steel band, hog roast, surfboard simulator, authentic rum punch, volleyball and limbo dancing. All food and drink were paid for. As a result of the success of this year's sailing party they have, as a company, committed to next year hosting 'dash for a splash' as a thank you to all of their staff which will be held abroad.

My Team

94% of staff agreed

This job is good for my own personal growth

Raving Fans is the most effective and significant process in place for engaging staff in giving and receiving feedback and implementing changes that they would like. The process itself has been changed and adapted based on direct feedback from staff using it to now be a fun, creative, easy and effective feedback and action too. The achievements from Raving Fans are numerous, invaluable and include increased inter-departmental communication, praise and thanks for support, constructive feedback to each other and action taken to improve working practices and processes. Raving Fans has given everyone across the business a voice, the opportunity to listen and to take pro-active action based on feedback from their colleagues, in return to give constructive feedback and praise, creating a win/win for everyone in the company and a much greater sense of team spirit. In addition, there is a bright ideas email address with several managers as recipients. Staff members can email ideas and suggestions at any time, which is reviewed monthly by the senior management team where financial support is required. Where there is no financial approval required managers empower and encourage the ideas and suggestions to be actioned.

Leadership

94% of staff agreed

I have confidence in the leadership skills of my manager

Each year ITC hold a staff party at the end of their financial year and as this year they were celebrating their 40th year, they celebrated in style. ITC paid to transport all their staff to a sailing club on the beach and hosted a Caribbean themed beach party with a live steel band, hog roast, surfboard simulator, authentic rum punch, volleyball and limbo dancing. All food and drink were paid for. As a result of the success of this year's sailing party they have, as a company, committed to next year hosting 'dash for a splash' as a thank you to all of their staff which will be held abroad.

Benefits

Profit Related Pay

Companies where Profit Related Pay is available to all employees.

Women in Senior Management

At least 40% of senior managers are women.

List Positions

National Ranking
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44
Best Small Companies to work for in the UK
National Ranking
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44
Best Mid-Sized Companies to work for in the UK
National Ranking
#
44
Best Large Companies to work for in the UK
National Ranking
#
44
Best Big Companies to work for in the UK
National Ranking
#
44
Best NFP Organisations to work for in the UK
Sector Ranking
#
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London
#
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London
#
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London
#
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London
#
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#
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