Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

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Best Company to work for in the UK
th
Best Company
to work for

Featured Workplace Factors

My Team

74% of staff agreed

The experience I gain from this job is valuable for my future

itsu have launched two Leadership Programmes this year for their emerging Leaders and Senior Leaders. An important element is a personalised learning plan for Managers, as this encourages ownership. The company ran a 360 based on the judgement-drive-influence model and each individual was given one to one feedback from the report. They were then asked to present their strengths, opportunities and how they were going to work on them, which has informed their personalised learning path. They will continue to be supported in their development through mentoring and coaching from their Line Manager. All Managers have a twice yearly performance review, which looks at their results and behaviours against itsu's current values. Shop Managers are measured in a champions league format which measures their KPI's. If they are under delivering they are performance managed throughout the year. Those that are meeting expectations will be in line for promotion. As well as this Head Office Managers are measured by personalised KPI's specific to their job role.

My Company

65% of staff agreed

This organisation is run on strong values / principles

When a customer contacts itsu to give brilliant feedback on one of the colleagues in their shops, a member of the Executive Team goes out to that shop to present a custom made Tiffany butterfly charm to them. This is really celebrated throughout the business and photos of these Executive visits are put within the quarterly its-us magazine, which is given to every colleague at itsu.

My Manager

74% of staff agreed

My manager regularly expresses their appreciation when I do a good job

itsu have launched two Leadership Programmes this year for their emerging Leaders and Senior Leaders. An important element is a personalised learning plan for Managers, as this encourages ownership. The company ran a 360 based on the judgement-drive-influence model and each individual was given one to one feedback from the report. They were then asked to present their strengths, opportunities and how they were going to work on them, which has informed their personalised learning path. They will continue to be supported in their development through mentoring and coaching from their Line Manager. All Managers have a twice yearly performance review, which looks at their results and behaviours against itsu's current values. Shop Managers are measured in a champions league format which measures their KPI's. If they are under delivering they are performance managed throughout the year. Those that are meeting expectations will be in line for promotion. As well as this Head Office Managers are measured by personalised KPI's specific to their job role.

Benefits

Women in Senior Management

At least 40% of senior managers are women.

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