L&Q

Hidden mission statement
http://www.lqgroup.org.uk

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

Officially a Global*
Good Company
to Work For

Officially a Good
Company to Work For
Globally*

#
32
Best Company to work for in the UK
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th
Best Company
to work for

THIS IS THE fifth consecutive year that London and Quadrant Housing Trust has been a Sunday Times Best Company to Work For. Maintaining staff engagement for such a prolonged period is testament to the thoroughness with which the association creates a workplace where people want to work. Customer service adviser, the most common role, brings a salary of £24,000 — hardly one to match other Best Companies in the banking or legal industries — but staff do not feel short-changed. They give top 20 positive scores for being happy with their pay and benefits (69%) and think they are paid fairly for the responsibilities they have (64%). There is a training budget of about £1,400 a year per employee. Courses range from basics such as IT and classes about how to get the most out of meetings, to externally-led lessons in dealing with antisocial behaviour. The L&Q Leadership Academy trains current managers, team leaders and those who have been identified as having leadership potential. Employees find their training is of great benefit (71%) and feel they can make a difference at L&Q (79%), both top 25 results. There are 166 part-time workers, six doing job shares, 20 working from home, 70 doing flexitime, two operating on staggered hours, one on a sabbatical and another on a career break. Hard work earns presents such as theatre tickets, bottles of wine, chocolates, CDs and store vouchers. The year's outstanding achievers get a bonus of 2.5% of their salary while the best team gets £250 per person. lqgroup.org.uk

A spotlight on

L&Q

View the latest achievements

Featured Workplace Factors

My Company

86% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

L&Q have team and individual rewards for great work towards targets. This includes dining out, theatre tickets, a bottle of wine, flowers, chocolates, book, CD or store voucher. They also hold annual outstanding achievers awards, they receive 2.5% of salary as a bonus for 5% of staff. The staff also receive an attendance award for 100% attendance of one day's additional annual leave and they have professional qualification awards of £100 for a pass and £200 for a pass with distinction.

My Team

86% of staff agreed

My team is fun to work with

L&Q encourage their employees to use the firstassist health & wellbeing service which provides an online service to assist their employees to measure and improve their overall health. The online service Fitness2live's include health assessments, weight loss, lifestyle plans and expert training programmes for events ranging from fun runs to corporate triathlons. Members also have access to an extensive library of fitness and nutrition articles and hundreds of healthy recipes. They have an employee assistance programme from first assist in order for our employees to receive access to a 24 hour telephone counselling and legal information service, to support them with a wide range of personal and work related problems in areas such as stress, relationship difficulties, bereavement, anxiety, family worries, alcohol/drug abuse, employment or financial concerns.

Personal Growth

83% of staff agreed

The experience I gain from this job is valuable for my future

L&Q have team and individual rewards for great work towards targets. This includes dining out, theatre tickets, a bottle of wine, flowers, chocolates, book, CD or store voucher. They also hold annual outstanding achievers awards, they receive 2.5% of salary as a bonus for 5% of staff. The staff also receive an attendance award for 100% attendance of one day's additional annual leave and they have professional qualification awards of £100 for a pass and £200 for a pass with distinction.

My Company
%

86% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

L&Q have team and individual rewards for great work towards targets. This includes dining out, theatre tickets, a bottle of wine, flowers, chocolates, book, CD or store voucher. They also hold annual outstanding achievers awards, they receive 2.5% of salary as a bonus for 5% of staff. The staff also receive an attendance award for 100% attendance of one day's additional annual leave and they have professional qualification awards of £100 for a pass and £200 for a pass with distinction.

My Team
82%

86% of staff agreed

My team is fun to work with

L&Q encourage their employees to use the firstassist health & wellbeing service which provides an online service to assist their employees to measure and improve their overall health. The online service Fitness2live's include health assessments, weight loss, lifestyle plans and expert training programmes for events ranging from fun runs to corporate triathlons. Members also have access to an extensive library of fitness and nutrition articles and hundreds of healthy recipes. They have an employee assistance programme from first assist in order for our employees to receive access to a 24 hour telephone counselling and legal information service, to support them with a wide range of personal and work related problems in areas such as stress, relationship difficulties, bereavement, anxiety, family worries, alcohol/drug abuse, employment or financial concerns.

Personal Growth
96%

83% of staff agreed

The experience I gain from this job is valuable for my future

L&Q have team and individual rewards for great work towards targets. This includes dining out, theatre tickets, a bottle of wine, flowers, chocolates, book, CD or store voucher. They also hold annual outstanding achievers awards, they receive 2.5% of salary as a bonus for 5% of staff. The staff also receive an attendance award for 100% attendance of one day's additional annual leave and they have professional qualification awards of £100 for a pass and £200 for a pass with distinction.

Quick Facts

Organisation established in
Total number of UK employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)
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Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Latest Achievements

National Ranking
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32
Best Small Companies to work for in the UK
National Ranking
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32
Best Mid-Sized Companies to work for in the UK
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32
Best Mid-Sized Companies to work for in the UK
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32
Best Large Companies to work for in the UK
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32
Best Big Companies to work for in the UK
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32
Best NFP Organisations to work for in the UK
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Best Companies to work for in the UK
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L&Q
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2 Star

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