BOUNCING ON A chair with enthusiasm is not what you might expect of a senior manager, but Tangy Morgan is bursting to say what she loves about Lloyd's. "It's the community programme," says the American with gusto. "The company has really worked hard to encourage people to get involved." Morgan, the deputy head of underwriting at the world's leading insurance market, has volunteered as a reading partner at a local school and is helping an eight-year-old to read once a week. She was among 46% of the firm's London team of 742 employees to get involved last year, donating a total of 2,500 hours to the Lloyd's Community Project. Even the firm's chief executive, Richard Ward, is working in a soup kitchen and joining in other projects. "It's meant a lot to me. When you live away from home you create your own family and I wanted to be a kind of role model," says Morgan. "I would like to think that I have done that and I hope to do more." Our survey shows Morgan's enthusiasm is infectious. Employees give Lloyd's its highest overall ranking in the Giving Something Back factor with a 68% positive score, a top 30 result. Budgets and profit aren't the only things driving the organisation, say its people (67%). They think the company puts a lot back into the community (68%) and that it does enough to protect the environment (76%), both top 20 scores in our survey. Tim Martin, the IT operations manager, has been with the firm for 13 years and says he has seen some dramatic changes in that time. "When I began you were very much siloed to your department and team areas," he says. "It has now actually become an organisation that really focuses on its employees and you can talk to anyone quite candidly and freely." For Martin, what has meant the most is the personal care, attention and support he has received from the company while caring for his disabled son, who has Angelman syndrome, a neuro-genetic disorder. He says colleagues from senior managers down have been understanding in helping him to deal with trials such as arranging an emergency hospital appointment or organising parking for a bring-your-child-into-work day. "It does change your career views because I feel my personal challenges are taken into account," Martin says. "I don't know whether I would get that from another company and you can't put a monetary value on it." In our survey, employees say they are happy with their work and home life balance and that the job is not interfering with responsibilities at home (both 68%). They also say they have not had stress-related symptoms in the past year (73%). "There's a flexibility with working hours, so we are able to respond to people's requests and it allows people to have a balance," says Suzy Black, head of human resources. "We have very good provisions in place to help with emergency leave and good tech to enable people to work from home." Employees are proud to belong to an organisation that has been around for more than 300 years (83%). The company began in 1688 as Edward Lloyd's coffee house, which soon became recognised as the place for obtaining marine insurance. Waiters would flit about delivering messages from one trader to another — and "waiter staff" still wear their traditional livery today. The Lloyd's building in London's Lime Street is a modern icon yet steeped in the firm's history. The main underwriting area still works like a street market where underwriters and brokers create an unmatched choice of insurance for their clients. The ground floor houses the Lutine Bell, which is still rung on ceremonial occasions. The company even has an 18th-century dining room, the Adam Room, rebuilt on the 11th floor. Employees feel Lloyd's provides a great service to its clients (79%) and they are willing to go out of their way to provide that service (88%). "We love the traditions here at Lloyd's and people take great pride in being part of this historic institution," Black says. lloyds.com