Marsden Building Society

The Marsden’s mission is to build a better future and leave a lasting impression on its members, colleagues and communities.
Hidden mission statement
http://www.themarsden.co.uk

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Founded in Nelson, Lancashire in 1860, Marsden Building Society started life as The Great and Little Marsden Permanent Benefit Building Society.

Created to build a better community, members paid a monthly subscription to pool funds and help finance their own homes. Over time, this resulted in more funding being generated and more homes built.

Marsden Building Society continues to grow, supporting its members with savings, mortgages, and more.

In 2020, Marsden Building Society’s balance sheet increased to £638 million, and as a mutual building society, the organisation is run for the benefit of its members, not for the benefit of its shareholders. All profits made are reinvested so that the organisation can continue to grow, improve its product offering, and deliver first-class customer service.

Marsden Building Society believes in ‘building something better’, and this isn’t only in relation to the homes it helps to finance. The organisation regularly supports its local communities through charitable giving, annual affinity account donations, sponsorships, and fundraising events.

The organisation also prides itself on being a great place to work and strives to improve its practices to increase employee engagement across its 100+ employees situated in its branch network and Principal Office. Dedicated to encouraging a ‘family feel’ within the organisation, Marsden Building Society’s core value is to ensure a happy and supportive workplace for all employees.

A spotlight on

Marsden Building Society

View the latest achievements

Featured Workplace Factors

Fair Deal

89% of staff agreed

I am happy with the pay and benefits I receive in this job

Marsden Building Society completed salary benchmarking to ensure all employees are paid a fair wage, comparative to people within the sector. It also provided an additional increase to support employees through the cost-of-living crisis. Colleagues earning under £40,000 received a minimum pay increase of 7.5% and those earning over £40,000 a £3,000 market adjustment payment.

Personal Growth

69% of staff agreed

This job is good for my own personal growth

Collaborating with Future Lives, the organisation created two bespoke development programmes. The first programme targeted junior colleagues, developing self-awareness, resilience and learnt skills to help them take ‘the next step’. The second programme is an internal mentoring scheme geared towards middle and senior managers, supporting the development of junior colleagues and developing feedback culture.

My Manager

94% of staff agreed

My manager shares important knowledge and information with me

The organisation’s STEP appraisals assist with the development of managers within their role alongside the training programmes available to them. STEP meetings include open and honest conversations about wellbeing. It encourages all employees, not just managers, to discuss wellbeing and work-life balance, providing resources if needed.

Fair Deal
%

89% of staff agreed

I am happy with the pay and benefits I receive in this job

Marsden Building Society completed salary benchmarking to ensure all employees are paid a fair wage, comparative to people within the sector. It also provided an additional increase to support employees through the cost-of-living crisis. Colleagues earning under £40,000 received a minimum pay increase of 7.5% and those earning over £40,000 a £3,000 market adjustment payment.

Personal Growth
%

69% of staff agreed

This job is good for my own personal growth

Collaborating with Future Lives, the organisation created two bespoke development programmes. The first programme targeted junior colleagues, developing self-awareness, resilience and learnt skills to help them take ‘the next step’. The second programme is an internal mentoring scheme geared towards middle and senior managers, supporting the development of junior colleagues and developing feedback culture.

Fair Deal
%

89% of staff agreed

I am happy with the pay and benefits I receive in this job

Marsden Building Society completed salary benchmarking to ensure all employees are paid a fair wage, comparative to people within the sector. It also provided an additional increase to support employees through the cost-of-living crisis. Colleagues earning under £40,000 received a minimum pay increase of 7.5% and those earning over £40,000 a £3,000 market adjustment payment.

Quick Facts

Organisation established in
1860
Total number of UK employees
Number of UK locations
45
Employee average age
26% : 74%
Male : Female employee ratio
30%
Employees earning £35k+
11%
Employee turnover (voluntary)
Quote from the top...

Colleague engagement is so important to us, and we’re always looking at ways to improve. Whether it’s support around wellbeing, perks through the post to keep us all connected as we operate our hybrid working model, or our monthly colleague magazine, creating and maintaining colleague engagement is a top priority for us. Our continued investment in our people and culture has created some great outcomes in terms of engagement; we really go above and beyond to make the Marsden a great place to be. We’re committed to listening to our colleagues and making sure we respond, actioning changes and working together to create a happy and vibrant workplace.

Rob Pheasey, Chief Executive - Marsden Building Society

Benefits

Development

Companies that provide support to all employees for non-work related training.

Gym / Sports

Companies offering free or subsidised sports facilities / activities / gym memberships to all employees.

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Women in Senior Management

At least 40% of senior managers are women.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Latest Achievements

National Ranking
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Marsden Building Society
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