MITIE Client Services

Hidden mission statement
http://www.mitie.com/

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

Officially a Global*
Good Company
to Work For

Officially a Good
Company to Work For
Globally*

#
45
Best Company to work for in the UK
No items found.
th
Best Company
to work for

MITIE'S REVOLUTION ACADEMY is so life-changing that clients have adopted it, too: the flagship behavioural training programme has benefited more than 1,000 employees since its inauguration and last year was also offered externally in New York and the Middle East. The four-day course, which teaches staff how to deliver five-star service, incorporates a focus on resilience (personal, mental, emotional and spiritual energy management), as well as guidance on healthy eating, exercise and weight loss. The company wins our Training and Development special award this year. MITIE Client Services also upholds one of its core principles: “Be generous, focus on the wellbeing of yourself, your team and your community”, by providing office plants (to moisturise the air), yoga balls (for posture) and vocal management skills (to prevent voices drying out). This dedication to wellbeing has resulted in a 76% positive score for realistic deadlines and work that does not interfere with duties at home (74%). The workforce of 702 clearly benefit from the advice of the academy's resilience experts, hired three years ago, as they do not feel exhausted when they get home (55%). The company, which specialises in front-of-house services, managing facilities and properties for clients across Britain and the globe, also scores highly for its charitable efforts (87%). Besides supporting London's Great Ormond Street hospital with fundraising by means of a variety of sporting events, employees volunteer at The Passage homeless shelter in Victoria, with two or three people given time off work to serve breakfast to the homeless every Monday. Staff collect warm clothing in the winter for the organisation's own “warm hugs” appeal. More than 1,750 items were delivered to hostels and charities last year. People agree that profit concerns are not the only thing driving MITIE (64%). Employees also believe that it cares about the environment, that their company is run on strong principles and that senior managers truly live its values (all three questions scoring 79%). Managing director Debra Ward and David Howorth, director of operations, incorporated the company goal of “creating exceptional, memorable experiences” last autumn, when they spent a week touring the country in a VW Beetle camper van. “Deb & Dave's excellence adventure” aimed to visit as many of the company's team members, working in banks, law firms, media companies and more, and dispersed across 117 sites, as possible, to say “thank you and well done”. This tangible commitment to engaging staff from Edinburgh to Bristol was no doubt one reason why staff feel that senior management does more listening than telling (68%).

Featured Workplace Factors

Giving Something Back

91% of staff agreed

My organisation encourages charitable activities

Debra Ward is unstoppable in achieving their vision. She leads a team that is passionate, talented and dedicated to making their vision a reality. Debra comes up with wacky and fun ways to make sure their culture is lived and breathed every day. Supported by the Senior Leadership team (nicknamed the Jockey Club), they are driven in making every one of their team members engaged, passionate and dedicated to what they do. It is this underlying principle that comes from the Managing Director that makes them unique and a great place to work.Deb and Dave's Excellence Adventure - the national tour. In the Autumn of this year, Debra Ward (Managing Director) and David Howorth (Director of Operations) hired a VW Beetle and toured the UK. Their team members work on client's sites and often do not have much contact with each other (other than our team building events or when attending training courses). The aim was to visit as many of their team members as possible - to say "thank you and well done" for the exceptional contribution they make to the company.

My Company

88% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Debra Ward is unstoppable in achieving their vision. She leads a team that is passionate, talented and dedicated to making their vision a reality. Debra comes up with wacky and fun ways to make sure their culture is lived and breathed every day. Supported by the Senior Leadership team (nicknamed the Jockey Club), they are driven in making every one of their team members engaged, passionate and dedicated to what they do. It is this underlying principle that comes from the Managing Director that makes them unique and a great place to work.Deb and Dave's Excellence Adventure - the national tour. In the Autumn of this year, Debra Ward (Managing Director) and David Howorth (Director of Operations) hired a VW Beetle and toured the UK. Their team members work on client's sites and often do not have much contact with each other (other than our team building events or when attending training courses). The aim was to visit as many of their team members as possible - to say "thank you and well done" for the exceptional contribution they make to the company.

My Team

85% of staff agreed

My team is fun to work with

They volunteer at The Passage- a homeless shelter in Victoria, London. One of their team members volunteered there and recommended it and so the whole team joined in. They found that this was so beneficial to the charity that they agreed to do this permanently. They now nominate two or three people every Monday (and give them time off work) to serve breakfast to the homeless. They also have a collection scheme called 'Warm Hugs', in which their team donate warm clothing in the winter, to give to local hostels and charities. They give coats, gloves, unused underwear and toiletries, which is collected from offices and sites (they also collect from their client's sites - last year over 1750 items).

Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)

Benefits

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Women in Senior Management

At least 40% of senior managers are women.

List Positions

National Ranking
#
45
Best Small Companies to work for in the UK
National Ranking
#
45
Best Mid-Sized Companies to work for in the UK
National Ranking
#
45
Best Mid-Sized Companies to work for in the UK
National Ranking
#
45
Best Large Companies to work for in the UK
National Ranking
#
45
Best Big Companies to work for in the UK
National Ranking
#
45
Best NFP Organisations to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
Sector Ranking
#
Best Companies to work for in the UK
London
#
Best Small Companies to work for in London
London
#
Best Mid Sized Companies to work for in London
London
#
Best Mid Sized Companies to work for in London
London
#
Best Large Companies to work for in London
London
#
Best Big Companies to work for in London
The Midlands
#
Best Companies to work for in the Midlands
East of England
#
Best Companies to work for in the East of England
The North East
#
Best Companies to work for in the North East
The North West
#
Best Companies to work for in the North West
Northern Ireland
#
Best Companies to work for in Northern Ireland
Scotland
#
Best Companies to work for in Scotland
The South East
#
Best Companies to work for in the South East
The South West
#
Best Companies to work for in the South West
Wales
#
Best Companies to work for in the Wales
Yorkshire & The Humber
#
Best Companies to work for in Yorkshire & The Humber
Quote from the top...

Want to work for a Best Company?

If you like what you see and are interested in exploring any opportunities, please visit the organisation's careers page for more information.

Careers