Moneypenny

We’re the UK’s leading provider of outsourced telephone and web-based communications to business of all shapes and sizes.
http://www.moneypenny.co.uk

Officially a Very Good
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Officially a Very Good
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Officially an Outstanding
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Officially an Outstanding
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Officially a World Class
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Officially a World Class
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Officially a Good
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Officially a Good
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17
Best Company to work for in the UK
May 2021
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th
Best Company
to work for

Answering service Moneypenny manages 20m outsourced telephone and web-based communications every year for over 21,000 companies across the country and in the US. These range from large organisations and legal companies to estate agents and small businesses.

The world's most trusted outsourcing partner, the Wrexham-based company acts as the client's second home for their business. Its knowledgeable PAs and receptionists, all superpowered by proprietary technology, look after customer and prospect calls or chats – and deliver a seamless extension of the client's operation.

Moneypenny has grown rapidly in the past four years and staff numbers have more than doubled to 1,000-plus. More than 400 new team members joined across the year. The American arm of the business has also grown significantly with the recent acquisition of Atlanta-based VoiceNation, and Ninja Number in 2020.

One of Moneypenny's core beliefs is that happy people equal happy customers. The company culture focuses on the wellbeing of staff, who are provided with an exceptional working environment in order to drive productivity and long-term success.

Trust is a core value owned by every employee, from the very top to the frontline team.

Despite the challenges of remote working over the lockdown period, wellbeing has flourished through Moneypenny's innovative ways of keeping employees happy and motivated. The company has very low staff attrition rates, very low absenteeism for illness, and 98% of those on maternity leave return to work.

Featured Workplace Factors

Leadership

90% of staff agreed

I have confidence in the leadership skills of the senior management team

Moneypenny still runs on the family ethos embedded by its sibling co-founders. Everyone treats each other with the same respect, from director to visiting delivery driver. Everyone rolls up their sleeves: from CEO Joanna Swash manning reception or CTO Pete Hanlon picking up laptops for people when everyone moved to remote working.

Personal Growth

71% of staff agreed

This job is good for my own personal growth

The company had an 81.5% internal promotion rate last year, with 103 new roles created, of which 84 were filled internally. Moneypenny says: “We learnt so much from our last survey in 2018, which highlighted a concern by staff about personal development. We launched our Leadership Development Programme and 163 people participated in 2020.”

Giving Something Back

96% of staff agreed

My organisation encourages charitable activities

Company co-founder Rachel Clacher set up national charity WeMindTheGap to provide support and opportunities for young people. Moneypenny adopted 26 different species of animals and raised £1,170 after a Chester Zoo appeal and its charity committee, Raising Pennies, gave £1,000 to a local foodbank, hospital and the Salvation Army.

Quick Facts

Organisation established in
2000
Total number of employees
1
Number of UK locations
33
Employee average age
13% : 87%
Male : Female employee ratio
7%
Employees earning £35k+
22%
Employee turnover (voluntary)

Benefits

Women in Senior Management

At least 40% of senior managers are women.

List Positions

National Ranking
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17
Best Small Companies to work for in the UK
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17
Best Mid-Sized Companies to work for in the UK
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17
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17
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17
Best Big Companies to work for in the UK
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17
Best NFP Organisations to work for in the UK
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3
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3
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3
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3
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3
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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