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Answering service Moneypenny manages 20m outsourced telephone and web-based communications every year for over 21,000 companies across the country and in the US. These range from large organisations and legal companies to estate agents and small businesses.
The world's most trusted outsourcing partner, the Wrexham-based company acts as the client's second home for their business. Its knowledgeable PAs and receptionists, all superpowered by proprietary technology, look after customer and prospect calls or chats – and deliver a seamless extension of the client's operation.
Moneypenny has grown rapidly in the past four years and staff numbers have more than doubled to 1,000-plus. More than 400 new team members joined across the year. The American arm of the business has also grown significantly with the recent acquisition of Atlanta-based VoiceNation, and Ninja Number in 2020.
One of Moneypenny's core beliefs is that happy people equal happy customers. The company culture focuses on the wellbeing of staff, who are provided with an exceptional working environment in order to drive productivity and long-term success.
Trust is a core value owned by every employee, from the very top to the frontline team.
Despite the challenges of remote working over the lockdown period, wellbeing has flourished through Moneypenny's innovative ways of keeping employees happy and motivated. The company has very low staff attrition rates, very low absenteeism for illness, and 98% of those on maternity leave return to work.
