Monmouthshire Housing Association

Providing high quality homes and services that transform lives, to realise their ambitions and have a brilliant quality of life.
Hidden mission statement
https://www.monmouthshirehousing.co.uk/

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Affordable-home provider Monmouthshire Housing Association manages and maintains 3,900 homes and 290 leasehold properties in Wales. It aims to boost that number by building 100 homes a year to increase its stock to 5,000 within 10 years.

The association was set up in 2008, when it took over housing stock from Monmouthshire County Council. It is managed by a voluntary board and an executive management team. It ensures its homes are improved to meet the Welsh housing quality standard.

MHA's trading subsidiary, Capsel, provides a range of services, including an estate agency. It also carries out maintenance and builds new homes for sale.

In 2020, it won a Constructing Excellence Award for Innovation for its Homes for the Future, which were developed in partnership with the Welsh School of Architecture, at Cardiff University, and funded by the Welsh government’s innovative housing programme. The homes were built by MHA staff.

The association's new property development programme focuses on future-proof, sustainable designs that can be adapted as tenants' lives change. For instance, one-bedroom homes come with the ability to be altered to create a second bedroom, as young families grow. The energy-efficient houses come with a high thermal performance rating.

A variety of career opportunities are offered by the association, ranging from jobs in the housing and trade departments, to accountancy, surveying, marketing and communications.

A spotlight on

Monmouthshire Housing Association

View the latest achievements

Featured Workplace Factors

Fair Deal

51% of staff agreed

I am happy with the pay and benefits I receive in this job

To recognise their efforts during the pandemic, staff were given an extra day of annual leave. The association also introduced a week-long Christmas shutdown. Both measures have become permanent.
Wellbeing

78% of staff agreed

I am happy with the balance between my work and home life

Online team activities ensure staff maintain team camaraderie and build some fun into the working day. Peer support is offered to those who look after tenants in difficult circumstances. With staff working at home, being able to download about stressful situations and have the support of colleagues is even more important.
Giving Something Back

89% of staff agreed

My organisation encourages charitable activities

Staff use volunteering days to support local charities. One project involved clearing a garden in a children's therapeutic centre in Abergavenny. They also give demonstrations, such as making Christmas decorations, or talks on local history, for example, to groups of older people in the association's sheltered housing schemes.
Fair Deal
%

51% of staff agreed

I am happy with the pay and benefits I receive in this job

To recognise their efforts during the pandemic, staff were given an extra day of annual leave. The association also introduced a week-long Christmas shutdown. Both measures have become permanent.
Wellbeing
82%

78% of staff agreed

I am happy with the balance between my work and home life

Online team activities ensure staff maintain team camaraderie and build some fun into the working day. Peer support is offered to those who look after tenants in difficult circumstances. With staff working at home, being able to download about stressful situations and have the support of colleagues is even more important.
Giving Something Back
96%

89% of staff agreed

My organisation encourages charitable activities

Staff use volunteering days to support local charities. One project involved clearing a garden in a children's therapeutic centre in Abergavenny. They also give demonstrations, such as making Christmas decorations, or talks on local history, for example, to groups of older people in the association's sheltered housing schemes.

Quick Facts

Organisation established in
2008
Total number of UK employees
Number of UK locations
45
Employee average age
49% : 51%
Male : Female employee ratio
16%
Employees earning £35k+
9%
Employee turnover (voluntary)
Quote from the top...
Our services entirely depend on the professionalism and heartfelt determination of our employees to deliver the excellent outcomes that our communities expect. At Monmouthshire Housing we recognise that every one of our employees plays a part in achieving our aims and objectives, and engagement is critical to maintain high levels of satisfaction of all stakeholders. Throughout this period of remote-working, collaboration and communication has remained our top priority to maintain our employees’ and tenants’ well-being.

John Keegan, Chief Executive - Monmouthshire Housing Association

Benefits

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At least 40% of senior managers are women.

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Latest Achievements

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Interested in a career with
Monmouthshire Housing Association
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Monmouthshire Housing Association

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