North Wales Housing

North Wales Housing provides homes and delivers services to over 2,700 households across North Wales.
http://nwha.org.uk

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North Wales Housing sent a Valentine's card to each one of its staff – an illustration of its commitment to caring for employees as well as tenants.

NWH provides more than 2,700 homes across north Wales and is building more. The not-for-profit organisation was founded in 1974 and today has about 170 employees.

Many worked from home during the pandemic, with regular briefings from the senior leadership. Post-coronavirus, NWH aims to have an agile working strategy, rather than requiring people to return to the office.

Of course, staff missed mixing with colleagues, so NWH set up a “Kitchen” channel on Microsoft Teams to encourage chats like they would have had at work.

An Around the World in 80 Days challenge also kept the team connected. Staff, friends and family walked, ran and cycled – not only making it back to base in Llandudno Junction with three days to spare but travelling a further 2,150 miles. Other events included a February French Challenge and a March Welsh Challenge.

The NWH team covers Gwynedd, Anglesey, Conwy, Denbighshire and Wrexham. Staff briefings and listening sessions take place every three months.

The organisation has developed expertise in housing people aged over 55. It also offers supported units and services for people with drug and alcohol problems, mental health issues or learning disabilities, and others such as ex-offenders and young people leaving care. The aim is to give them the confidence and know-how to take control of their lives.

Featured Workplace Factors

Personal Growth

69% of staff agreed

The experience I gain from this job is valuable for my future

Staff on the Rising Stars programme visit other organisations to look at best practice. They meet the chair of NWH, the chief executive and staff from around the organisation to find out how they got into their roles and what advice they can give.

Wellbeing

67% of staff agreed

I am happy with the balance between my work and home life

NWH has signed up to Time to Change Wales, a pledge to spread the message that mental health is something that can be talked about, and that stigma and discrimination are not welcome. All line managers have undertaken i-act mental health training. Health and wellbeing champions offer help to colleagues.

Giving Something Back

89% of staff agreed

My organisation encourages charitable activities

Some NWH maintenance staff helped vulnerable tenants during the pandemic by shopping and collecting medication for them. NWH's latest annual charity was Awyr Las, or Blue Sky, which supports the NHS in north Wales by providing everything from cutting-edge technology to comfortable chairs for waiting rooms

Quick Facts

Organisation established in
1974
Total number of employees
6
Number of UK locations
44
Employee average age
43% : 57%
Male : Female employee ratio
10%
Employees earning £35k+
9%
Employee turnover (voluntary)

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Women in Senior Management

At least 40% of senior managers are women.

List Positions

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Quote from the top...
"Ahieving the One to Watch status this year has been fantastic for our whole NWH Family. The last 12 months has been such a difficult year but everyone has pulled together and continued to put our customers at the heart of what we do. We have been there for each other and still managed to have some fun along the way too."

Lynne Williams, Head of People - North Wales Housing

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