Quill Pinpoint Ltd

Accountable to our staff, our clients and our communities
Hidden mission statement
https://www.quill.co.uk/

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Underpinned by the belief that if the company looks after its staff, the staff will look after its clients Quill Pinpoint offers a one-stop-shop for law firms' software and service needs. What began in 1978 with a few entrepreneurs selling programmable calculators has developed into a 100-plus team based at offices in Manchester, Liverpool, Colchester, Kirkaldy and Brighton.

Employees help law firms run smarter and more effectively by providing software to manage practices and legal accounts as well as outsourced legal cashiering, bookkeeping, payroll and typing. With more than four decades' experience in the legal industry Quill Pinpoint is proud of its heritage and of its private ownership.

Equal opportunities, professional development and career progression pathways combine with having fun at work to create the Quill Pinpoint culture. It's a winning formula, going by the long service many staff accrue; the average tenure is eight years. The company sent monthly 'How are you?' surveys during the pandemic, to better understand how staff felt and if they had everything they needed to work effectively and comfortably at home.

Communication came thick and fast via a range of media, to ensure no one felt kept in the dark about anything. Managing director Julian Bryan meets all new starters and reinforces the company values of remaining committed, open and honest, respectful and supportive, and efficient.

A spotlight on

Quill Pinpoint Ltd

View the latest achievements

Featured Workplace Factors

Leadership

94% of staff agreed

The leader of this organisation runs this organisation based on sound moral principles

A leadership training programme launched just before the pandemic for all managers, team leaders and directors covering topics such as constructive feedback and mental health awareness. It proved helpful when the company formed a Covid-19 task force at the pandemic's outbreak, to address concerns and communicate with staff early and often.

My Company

93% of staff agreed

I feel proud to work for this organisation

Agile working will continue post-pandemic, although people can still work from the office if they choose. Employees have not had to rely on their personal computers, with new equipment bought for anyone not already set up to work remotely. Everyone (except those in probationary of notice periods) receives a bonus paid in autumn and April.

Giving Something Back

99% of staff agreed

My organisation encourages charitable activities

A percentage of the company's usual spend on milk and fruit has been donated to charity while staff work from home, and the dress down Friday £1 contributions have continued – even though every day is dress down day at home. Julian Bryan leads from the front with charity fundraising, selling cuttings and root divisions from his garden to employees.

Leadership
%

94% of staff agreed

The leader of this organisation runs this organisation based on sound moral principles

A leadership training programme launched just before the pandemic for all managers, team leaders and directors covering topics such as constructive feedback and mental health awareness. It proved helpful when the company formed a Covid-19 task force at the pandemic's outbreak, to address concerns and communicate with staff early and often.

My Company
82%

93% of staff agreed

I feel proud to work for this organisation

Agile working will continue post-pandemic, although people can still work from the office if they choose. Employees have not had to rely on their personal computers, with new equipment bought for anyone not already set up to work remotely. Everyone (except those in probationary of notice periods) receives a bonus paid in autumn and April.

Giving Something Back
96%

99% of staff agreed

My organisation encourages charitable activities

A percentage of the company's usual spend on milk and fruit has been donated to charity while staff work from home, and the dress down Friday £1 contributions have continued – even though every day is dress down day at home. Julian Bryan leads from the front with charity fundraising, selling cuttings and root divisions from his garden to employees.

Quick Facts

Organisation established in
1978
Total number of UK employees
Number of UK locations
40
Employee average age
43% : 57%
Male : Female employee ratio
23%
Employees earning £35k+
5%
Employee turnover (voluntary)
Quote from the top...
Quill holds a unique position in the legal software and service market with agile solutions to both software and outsourced services. Our staff are our biggest asset and they provide exceptional service to our customers, enabling them to support our clients through whatever is thrown at them, from pandemics where work volumes were in some cases adversely affected through to huge growth in volumes. Our core values of committed, open and honest, respectful and supportive, and efficient underpin our company culture to support colleagues, clients and the community. I am very proud to lead such a fantastic team.Tom Wormald, Quill’s Managing Director

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Latest Achievements

National Ranking
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Quill Pinpoint Ltd
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