LINES OF COMMUNICATION were opened up when staff at Salix Homes took on the “10 call challenge”, fielding tenants' inquiries to its call centre. This helped to build up their understanding of the responsibilities of different sections of the social housing provider, which owns and manages 8,500 properties in and around Salford. Salix Homes, which is new to our not-for-profit list, operated on behalf of Salford city council before taking over the authority's housing stock in 2015. It has a workforce of 344, which goes out of its way to help each other, scoring 80% positive, in the top 20 among mid-size operations. There were 49 voluntary redundancies last year but staff are content with their pay and benefits (61%). Half the employees work from home and find their jobs good for their personal growth (72%). People also have fun with their teams (76%). www.salixhomes.org
