Simon Dolan, CEO has created a relaxed, empowered and friendly environment so that his employees enjoy coming to work. He has an open or no door policy and empowers staff to make decisions, rather than be burdened with problems they are never actually given the responsibility to self-solve; which would result in increased stress. He provides an environment which encourages self-sufficiency and delivers positive feedback for all decisions made, good and bad. At SJD they ensure that the workspace and environment is comfortable for all employees. Quite recently an employee had an operation on her back; to ensure she was comfortable upon her return she was bought an orthopaedic chair for her desk giving her the support she needed.

The main social events that SJD hold at the organisation in which all employees get involved in are Charity events. These include; Breast Cancer Care Pink Friday; Children in Need; Jeans for Genes day, Sport Relief and the Macmillan Coffee Morning. Lots of employees bake cakes to help raise money and our Receptionists organise games such as; "Guess the Number of Sweets in the Tub" and "Bingo". At lunch time all employees come together to take part in the cake sale and the games that are available. In the last 6 months alone they have raised over £1000 for charity.

SJD support employee development through their internal campaign titled ‘How did I IMPRESS my client today?'. IMPRESS is an anagram that employees can easily remember to use as part of their day to day interaction with clients: INFORMATION – Ensure all information is clear, concise and informative. MANAGEMENT – Manage and maintain a good client relationship. PROMISE – Never break the SJD Promise – Put yourself in the client's shoes! REASSURANCE – Reassurance is key to referrals. EMPATHY – Clients will not always remember what you said but they will remember how you made them feel. SPEECH – How well you communicate is as important as the service itself. SUCCESS – The key to success is clients going away feeling that they've made the right decision. This campaign was supported by internal merchandise, leaflets and posters. This campaign forms part of internal training, training programmes and material, merchandise, employee objectives and reviews.