Target Group

To transform customer and employee experience
Hidden mission statement
https://www.targetgroup.com/

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Best Company to work for in the UK
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Target Group is a leading provider of business process servicing and operational transformation for over 50 major financial institutions across the globe.

With over 1,000 staff, the organisation’s fintech platform manages assets in excess of £25 billion, delivering competitive advantage and enabling clients to automate complex critical processing, servicing and administration of loans, as well as investments and insurance

Target’s commitment to CSR and Giving Back is an important part of its business. During the pandemic, the company worked hard to highlight volunteering opportunities to its employees, including Re-Engage Call Companions for the elderly and Cinnamon Trust dog walking support for those who were unable to get out and about with their pets. These opportunities allowed colleagues to re-connect with each other whilst helping charities in great need of the support.

This year, Target also has placed a huge emphasis on Environmental Social Governance (ESG), achieving ISO14001 Accreditation and demonstrating the company’s ongoing commitment to environmental management and sustainability. The organisation recently completed its goal of making its Cardiff, Chester and Newport offices Zero Waste and plans on offsetting its carbon footprint by reducing energy consumption, travelling, and waste, as well as introducing electric car changing facilities at the organisation’s headquarters.

To recognise a job well done, Target has two staff recognition programmes – ‘TargetWise’, which is held quarterly and rewards winners with cash prizes, and ‘MyRecognition’, an internal portal that allows colleagues to nominate others to praise and reward.

A spotlight on

Target Group

View the latest achievements

Featured Workplace Factors

Personal Growth

69% of staff agreed

The experience I gain from this job is valuable for my future

Designed to develop the capability of its future leaders, Target Group’s Aspire programme ensures a smooth transition to - and enhanced performance in - an employee’s future role. The course creates and prepares individuals for development opportunities, whilst increasing the talent pool within the organisation.
Wellbeing

71% of staff agreed

I am happy with the balance between my work and home life

This year Target Group placed focus on employee wellbeing, introducing services such as Mental Health First Aiders, Help @ Hand remote GP and an Employee Assistance Programme (EAP). The organisation also enrolled all managers and team leaders onto their inhouse mental health training, covering topics such as the importance of wellbeing.
My Company

80% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Eager to remain connected to its employees, Target Group introduced communications platforms, Yammer and Teams, as a way to communicate and engage with its people whilst many worked from home. Regular company updates are shared by the SLT with teams across the business, and company-wide calls are held monthly.
Personal Growth
%

69% of staff agreed

The experience I gain from this job is valuable for my future

Designed to develop the capability of its future leaders, Target Group’s Aspire programme ensures a smooth transition to - and enhanced performance in - an employee’s future role. The course creates and prepares individuals for development opportunities, whilst increasing the talent pool within the organisation.
Wellbeing
82%

71% of staff agreed

I am happy with the balance between my work and home life

This year Target Group placed focus on employee wellbeing, introducing services such as Mental Health First Aiders, Help @ Hand remote GP and an Employee Assistance Programme (EAP). The organisation also enrolled all managers and team leaders onto their inhouse mental health training, covering topics such as the importance of wellbeing.
My Company
96%

80% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Eager to remain connected to its employees, Target Group introduced communications platforms, Yammer and Teams, as a way to communicate and engage with its people whilst many worked from home. Regular company updates are shared by the SLT with teams across the business, and company-wide calls are held monthly.

Quick Facts

Organisation established in
1975
Total number of UK employees
Number of UK locations
37
Employee average age
49% : 51%
Male : Female employee ratio
20%
Employees earning £35k+
39%
Employee turnover (voluntary)
Quote from the top...
Our work over the next few years will get us to a place where we have world class employee engagement and are recognised as an employer of choice.

Matthew Davies HR Director

Benefits

Gym / Sports

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Latest Achievements

National Ranking
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Best Companies to work for in the UK
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Best Companies to work for in the UK
Interested in a career with
Target Group
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