Thomas Carroll Group

We are a leading provider of insurance, risk and wealth services to business and private clients across the UK.
Hidden mission statement
http://www.thomascarroll.co.uk

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

Officially a Global*
Good Company
to Work For

Officially a Good
Company to Work For
Globally*

#
49
Best Company to work for in the UK
May 2021
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Best Company
to work for

From top to bottom, a traditional family culture is embedded into the Thomas Carroll Group, a leading independent insurance broker which gave all its employees a £400 bonus last Christmas.

With headquarters in Caerphilly, near Cardiff, the award-winning group has moved closer to its clients, opening local offices in Swansea, Pembrokeshire, Newport, Hereford and London. For nearly 50 years it has provided “a voice you can trust” in a range of fields including both business and personal insurance broking, wealth management services and consultancy services on health and safety and employment law.

CEO Rhys Thomas, the son of the company's founder, leads an approachable senior management team and says he is “always listening” to the workforce. During the coronavirus pandemic, employees were given the freedom to voice any concerns during the CEO's weekly video chats. Staff were updated on everything from the financial position of the company to where they could find support for health and wellbeing if they needed it. Thomas Carroll also created plenty of virtual events for colleagues to get together to raise morale.

The company's charitable trust was busy supporting local people during lockdown. Its Operation Santa appeal collected more than 300 Christmas gifts for disadvantaged children after overwhelming support from team members. The trust was also able to provide specialist gym equipment for a child with challenging health conditions and a stairlift for a man who had suffered a brain haemorrhage. Its next project will be to provide help to as many local food banks as possible.

Featured Workplace Factors

My Manager

87% of staff agreed

My manager cares about me as an individual

Managers develop their skills through a mentoring programme using a creative coaching style. Thomas Carroll uses links with other independent insurance brokers which hold similar values to give managers the chance to share ideas and gain a new perspective on their role.

Personal Growth

86% of staff agreed

The experience I gain from this job is valuable for my future

The business aims to provide a stage where its people can thrive. The Thomas Carroll Academy offers a fast track to gain a chartered qualification within three years. Financial support is available while working towards extra qualifications – and there are rewards for finishing the course. Tutors hold weekly study sessions.

Fair Deal

80% of staff agreed

I am happy with the pay and benefits I receive in this job

Showstopping benefits go beyond a pension, employee assistance programme and personal accident insurance to include free fruit and subsidised lunches, a day off on your birthday, discounts for employees and their families and an annual luxury holiday prize draw.

Quick Facts

Organisation established in
1972
Total number of employees
6
Number of UK locations
44
Employee average age
43% : 57%
Male : Female employee ratio
54%
Employees earning £35k+
5%
Employee turnover (voluntary)

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Private Healthcare

Companies offering private health insurance to all employees.

List Positions

National Ranking
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49
Best Small Companies to work for in the UK
National Ranking
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49
Best Mid-Sized Companies to work for in the UK
National Ranking
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49
Best Mid-Sized Companies to work for in the UK
National Ranking
#
49
Best Large Companies to work for in the UK
National Ranking
#
49
Best Big Companies to work for in the UK
National Ranking
#
49
Best NFP Organisations to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
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7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
London
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Best Small Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Large Companies to work for in London
London
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Best Big Companies to work for in London
The Midlands
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Best Companies to work for in the Midlands
East of England
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Best Companies to work for in the East of England
The North East
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Best Companies to work for in the North East
The North West
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Northern Ireland
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Scotland
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The South East
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Best Companies to work for in the South East
The South West
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Best Companies to work for in the South West
Wales
#
16
Best Companies to work for in the Wales
Yorkshire & The Humber
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Best Companies to work for in Yorkshire & The Humber
Quote from the top...
“The Best Companies survey has, for many years, provided us with a consistent and reliable measure of progress. We have an ambition to continually improve so that we are creating the ideal environment in which our colleagues can thrive. It is our view that by investing in our team we develop engaged and high performing people, who then provide the best possible service to our clients. This leads to financial success which can be reinvested in the business and our people, and the cycle repeats.”

Rhys Thomas, CEO - Thomas Carroll Group

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