Vacherin

Hidden mission statement
http://www.vacherin.com

Officially a Very Good
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SIR PAUL McCARTNEY is one of Doreen Dunkley's biggest fans. “He was in last week for a playback,” says the restaurant manager at Abbey Road Studios, “and we always have a chat about our families.” In her 25 years at the north London recording facility, she has seen superstars — and catering companies — come and go. When Vacherin took over in 2009, Dunkley was the first person they asked to join them. “It took them a while to get used to this place, because it never stops,” she says. “We have the restaurant and bar, service to the artists' lounges, recordings, gigs and corporate events. Sometimes a booking comes in late and you have to find extra staff in a hurry. With the previous outfit, it was, ‘Why didn't you let us know earlier?' Now I can call the operations manager and know they will help me out.” The enterprise runs 28 units in central London, with two more in the pipeline. “Each one is bespoke,” says Mark Philpott, the managing director. “Whatever the customer asks for, we provide: everything from private fine dining rooms to cafeterias. We employ fabulous people. They are artists and our role is to give them the right tools to do the job.” The respect is mutual, with members of the 265-strong workforce saying that their managers regularly praise their efforts, an 84% positive score, fifth among mid-size firms in our survey, and motivate them to give their best every day (77%, sixth). The industry is demanding, but staff don't feel under pressure (76%, third) or face unrealistic deadlines (78%, fourth). “It's a foodie company where flavour and presentation matter and that appealed to me,” says Kristy Hodgson, who has been part of the team for nine years. “I joined the relief team as a commis chef spending time in a wide variety of kitchens, because the managers understand you need to cook in different ways from one place to another.” She now runs the restaurant at management consultants Bain & Company. Vacherin encourages fundraising activities (85%). Everyone gets together every three months to raise money for Debra, the skin disease charity. www.vacherin.com

Featured Workplace Factors

My Team

92% of staff agreed

My team is fun to work with

Following on from Vacherin's success of the Health Matters their Health and Wellbeing Initiatives, they have now set up similar training sessions for all employees. These include the following to achieve a feeling of optimised health and wellbeing. Planned days - Balancing Blood Sugar Stress Management, Well Balanced meals, Summer Body & Fitness, Food & Mood Optimum Nutrition, Healthy up your Heart, Boost your Immunity, Beat Fatigue.

My Company

92% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Vacherin support and encourage their staff in their work in local communities and charities – allowing 2 days per year off for volunteering activities. They organise volunteering days with the Fareshare charity for their staff to help distribute food to the homeless and in need. Vacherin present to hospitality students to promote the catering industry and build students' understanding of their sector. They encourage fundraising yearly for their chosen charity Debra, and offer the option of fundraising for their own chosen charity. Vacherin regularly present to colleges and universities to promote understanding of their industry, and take placement students from one day up to one year. They have a partnership with Lewisham College whereby they have dozens of staff taking NVQ qualifications, they are setting up apprenticeship schemes and they take students on work placement as well as into their first permanent employment, and hospitality management placement students from Portsmouth & Bournemouth University, giving them invaluable experience in all aspects of the contract catering industry.

Giving Something Back

91% of staff agreed

My organisation genuinely cares about the environment

Following on from Vacherin's success of the Health Matters their Health and Wellbeing Initiatives, they have now set up similar training sessions for all employees. These include the following to achieve a feeling of optimised health and wellbeing. Planned days - Balancing Blood Sugar Stress Management, Well Balanced meals, Summer Body & Fitness, Food & Mood Optimum Nutrition, Healthy up your Heart, Boost your Immunity, Beat Fatigue.

Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)

Benefits

Women in Senior Management

At least 40% of senior managers are women.

List Positions

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10
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