Whitbread PLC

Hidden mission statement
http://www.whitbread.com

Officially a Very Good
Company to Work For

Officially a Very Good
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Officially an Outstanding
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Officially an Outstanding
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Officially a World Class
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Officially a World Class
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Officially a Good
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Officially a Good
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Officially a Global*
Good Company
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Officially a Good
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Globally*

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Best Company to work for in the UK
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WORK IS NO daily grind at Whitbread, owner of the Costa coffee chain and Premier Inn hotels. Staff love their jobs, scoring 73% positive, which ranks Whitbread eighth among big companies. They have fun together (82%, ninth) at the UK's biggest hospitality company, which includes restaurant brands Brewers Fayre, Beefeater Grill, and Whitbread Inns in its portfolio. Established in 1742 by brewer Samuel Whitbread, the firm, based in Houghton Regis, Bedfordshire, employs more than 49,500 people at 2,399 sites around the country and is led by Alison Brittain, appointed chief executive last year. The business offers opportunities from job shadowing and elearning to management development schemes and apprenticeships up to masters level. Staff find the training benefits them (72%, third) and believe they can make a valuable contribution to the success of the business (81%). Profits rose by 12% last year to more than £546m. Perks include free private healthcare, share options, profit-related pay, subsidised meals and free drinks. Managers care about how satisfied people are in their job (74%, fourth) and regularly express their appreciation for good work (78%, seventh). Whitbread, which serves 25m customers every month, celebrates company success through events such as last year's summer party for 4,000 Premier Inn and restaurant staff at the Ricoh Arena in Coventry, featuring performances by bands All Saints, Rudimental and singer Fleur East. www.whitbread.com

Featured Workplace Factors

My Team

87% of staff agreed

My team is fun to work with

Whitbread strive to support and encourage development within their Management populations. When Managers are appointed to a new role they are assigned a mentor who will be an experienced and high performing operator at the same level. In Premier Inn the ‘Shooting Stars' programme supports team members as they progress into their first management role all the way through to being an experienced multi-site manager. Whitbread also have Apprenticeships programmes to develop and support team members, starting from an Intermediate level 2 through to an MSC level 7 in Multi Site Management. Across Premier Inn 398 Apprentices have been promoted, 102 to Operations Manager, 58 to Assistant Operations Manager, 166 to a Premier Inn Host, 58 to Head Housekeeper and 14 to Head Chef. Health & Safety also features heavily, with bi-annual audits conducted by an external provider to ensure that all sites and Managers are compliant with health & safety laws and internal targets relating to the safety of team members. Across Whitbread they measure management performance through their Whitbread in numbers card or ‘WINcards', which is split into four central measures: Winning Teams, Customer Heartbeat, Profitable Growth and Good Together.

My Manager

85% of staff agreed

I feel that my manager talks openly and honestly with me

Whitbread strive to support and encourage development within their Management populations. When Managers are appointed to a new role they are assigned a mentor who will be an experienced and high performing operator at the same level. In Premier Inn the ‘Shooting Stars' programme supports team members as they progress into their first management role all the way through to being an experienced multi-site manager. Whitbread also have Apprenticeships programmes to develop and support team members, starting from an Intermediate level 2 through to an MSC level 7 in Multi Site Management. Across Premier Inn 398 Apprentices have been promoted, 102 to Operations Manager, 58 to Assistant Operations Manager, 166 to a Premier Inn Host, 58 to Head Housekeeper and 14 to Head Chef. Health & Safety also features heavily, with bi-annual audits conducted by an external provider to ensure that all sites and Managers are compliant with health & safety laws and internal targets relating to the safety of team members. Across Whitbread they measure management performance through their Whitbread in numbers card or ‘WINcards', which is split into four central measures: Winning Teams, Customer Heartbeat, Profitable Growth and Good Together.

My Company

85% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Whitbread strive to support and encourage development within their Management populations. When Managers are appointed to a new role they are assigned a mentor who will be an experienced and high performing operator at the same level. In Premier Inn the ‘Shooting Stars' programme supports team members as they progress into their first management role all the way through to being an experienced multi-site manager. Whitbread also have Apprenticeships programmes to develop and support team members, starting from an Intermediate level 2 through to an MSC level 7 in Multi Site Management. Across Premier Inn 398 Apprentices have been promoted, 102 to Operations Manager, 58 to Assistant Operations Manager, 166 to a Premier Inn Host, 58 to Head Housekeeper and 14 to Head Chef. Health & Safety also features heavily, with bi-annual audits conducted by an external provider to ensure that all sites and Managers are compliant with health & safety laws and internal targets relating to the safety of team members. Across Whitbread they measure management performance through their Whitbread in numbers card or ‘WINcards', which is split into four central measures: Winning Teams, Customer Heartbeat, Profitable Growth and Good Together.

Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Private Healthcare

Companies offering private health insurance to all employees.

Profit Related Pay

Companies where Profit Related Pay is available to all employees.

List Positions

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