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Leadership

Leadership Drives Engagement

Clear vision, trust and alignment from senior leaders shape how employees feel about the organisation - impacting company culture and wellbeing.
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Creative Education Trust

In a video, Marc Jordon explained to staff the reasons why he created the trust and outlined a new strategy. In March last year, headteachers ran the workshop in their own school. It was part of a mission to embed each school's role within the purpose of the wider organisation.
Last year's Best Companies survey revealed that staff, particularly those in the support (non-teaching) roles did not have sufficient development opportunities. As a result, the trust conducted a training-needs analysis and is in the process of building a development programme.
Middle leaders in the trust's schools have been involved in the development of a trust-wide curriculum, which has been important in recent Ofsted inspections. Senior leaders have the chance to be involved in improvement boards for another school as well as their own to widen their exposure to other ways of working.
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Port of Leith Housing Association

During the pandemic, managers held more frequent one-to-ones with staff to offer support and identify any further measures that might be taken to support wellbeing during the lockdowns. Some examples of actions taken include referring staff members to free counselling, providing information on mindfulness and other coping mechanisms, and altering workloads and objectives.
The association promotes an “open-door” approach to all members of the leadership and management teams. The chief executive, directors and managers attend team meetings across the organisation regularly. Discussion and focus groups are run, and shadowing and mentoring opportunities are offered to staff.
Funding of £150,000 was secured from the Scottish government to aid food poverty in the area. Food was distributed though a wide network of local organisations. The association topped up the amount by £57,000. It also ran a community engagement programme in Granton with Granton Gardeners.
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Southern Housing Group

A new set of company values have been embraced by colleagues, thanks to them being relatable for everyone in the business. These values are used when launching new initiatives, from projects and programmes through to general announcements and events to help add clarity and purpose for employees.
Following a Group-wide awareness exercise for World Menopause Day, which was accompanied by a personal blog from one of the company’s directors, several initiatives have been launched. These include managers menopause guidance, live workshops for menopause awareness and a Yammer page for menopause support, amongst many others in what is an ongoing campaign.
Thanks to Chief Executive, Alan Townshend’s natural leadership style, authentic engagement with colleagues in the Group is achieved through monthly meetings with managers and regular email communications to staff. He also attends staff forums where he invites open questions from all colleagues, enabling him to keep in touch with how colleagues are feeling.
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Housing Associations
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Swale Borough Council

The council operates hybrid working and promotes the benefits of this new style when advertising job vacancies. It hopes the new strategy will aid the retention of staff who have expressed support for a more flexible way of working.
The Developing Everyone Framework, provides a tool for managers and their team to discuss performance and career aspirations, and discover the appropriate training and development for all. It has helped to identify the top talent and rising stars, as well as those who need additional support.
Chief executive Larissa Read says: "Our commitment to staff engagement is that every member of Swale Borough Council and our Mid Kent colleagues will be supported to make their voice heard, be it positive or negative."
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The Charity for Civil Servants

The Charity runs social hubs for staff to share their interests and hobbies while building relationships and supporting each other. For those who love singing, there is a staff choir.
Everyone is encouraged to speak to Graham Hooper, the chief executive, and offer ideas, ask questions or raise any issues. He has introduced all-staff away days, which now take place online, and invite staff to have a say in how the organisation develops.
The Charity partners with others, from Anxiety UK and Dementia UK to Relate, to support those in the civil service community. Many staff support charities on a personal level. One took part in the Roy Castle Lung Cancer Foundation’s Strictly Ballroom event to raise funds with the backing of his colleagues.
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Sofology

Senior leaders often engage with others on the workplace platform by adding comments on posts from others, commending them and encouraging staff. Feedback is welcomed and leaders openly promote the Sofologist Say forum, which enables people to submit ideas, suggestions or ask questions for response from leaders and stakeholders.
Charities supported by Sofology include Papyrus, which works to prevent young suicide, Cancer Awareness for Teens and Twenties and Grace House, which provides a home for children with disabilities. In partnership with the Woodland Trust, the company also planted a tree for every order it received last year and more than 115,000 were planted.
The company runs immersive campaigns across the workplace platform, providing information and signposting on a range of themes. It encourages staff across all business areas to interact and share stories with each other. A great example of this was Sofology's Pride campaign.
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iQ Student Accommodation

A ‘Think Green’ campaign put a focus on the environment thanks to its aim of improving the energy efficiency of buildings through engagement programmes for both employees and student residents. The campaign included both e-learning and building technical programmes, as well as encouraging better recycling and simple tips for energy conservation.

Leaders consistently refer to iQ’s values through communication, live events, or business updates and play a key part in recognising when the values are being demonstrated. Recently, the Senior Management Team sponsored and supported the development and rollout of a behavioural framework aligned to the values, which is now being adopted across the business.

As well as an extensive catalogue of learning provided via our LMS, every team member has access to an unlimited number of funded Level 1, 2 and 3 qualifications in a range of subjects such as Mental Health, Customer Service and Fitness and Health. There are also talent programmes, apprenticeship schemes and a high-performance coaching programme.

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Young Devon

The charity has a good mix of senior leaders who have been in the organisation for up to 20 years and those for fewer than five. This keeps some of the history and narrative of Young Devon in balance with the constant need to develop to meet young people's needs.

Young Devon has developed a set of annual workforce commitments and in the past year these have included improving public awareness of its work – achieved through changes to its marketing and partnerships with the BBC and local companies – and reviewing pay and benefits, including implementing the national living wage.

Employees get 30 days' annual leave – in effect 38, including bank holidays and the like. This amounts to 10 days more than statutory and five days more than UK average. The charity believes this is crucial recovery and rest time for staff who undertake demanding work with young people.

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Withers LLP

Senior management led a series of engagement campaigns after the coronavirus emerged. These included a video series called Desert Island Lockdown, with chairperson Justine Markovitz in the finale. She also took part in 73 “Meet Justine” Skype sessions for all staff.

A graduate recruitment app is being developed to help Withers reach a wider pool of diverse candidates. The app will also help the firm meet the need to recruit differently, which became apparent during the pandemic. Social media is playing an increasing role in the search for talent.

The Withers World Tour set staff the challenge of walking the equivalent of the distance between all the firm's offices, a total of 23,000 miles. They exceeded the miles target and raised more than £30,000 for charity, including the Mental Health Foundation.

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UMi

Senior leaders have held have held regular and ad hoc Teams calls to individuals, regardless of their line management – and live recorded sofa sessions with the CEO and team members have discussed current projects, plus veered into light-hearted chat like your favourite takeaway, film, and more.

The last engagement survey showed results consistent with previous years – at more than 90% positive sentiment. The feedback was shared with everyone during business update sessions. The group also shares results of the UMi Pulse survey and makes people aware of any relevant changes it may undertake in response to feedback.

The so-called Positive Posse creates ideas, as well as the time and space for them, to encourage wellbeing. Offerings have covered virtual meditation sessions, coffee and catch-ups, lunches, socially distanced dance routines and quizzes. The posse also pushes out top tips on how to keep motivated and active.

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Understand your organisational health across all eight factors

You’ve explored the Factors - now discover how your organisation can gain deeper insight into what truly drives engagement and workplace culture.

Our approach measures organisational health across eight core areas: My Team, Leadership, My Manager, Personal Growth, My Company, Wellbeing, Fair Deal, and Giving Something Back. Together, they give you a complete view of how your people think, feel, and experience work.

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