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What are companies doing with regards to 'Leadership'

Learn about the Factors Effect Model

What effect will focus on the 'Leadership' factor have?

Leadership - How employees feel about the head of the organisation, senior management and the organisation's values and principles

Leadership has the biggest influence on how employees feel about the organisation.

Leaders need to create inspiring visions and provide clear direction to positively Impact the My Company factor.

When it comes to Wellbeing, no amount of free fruit or stress busting classes are going to address an imbalance. Employee Wellbeing is a by-product of the leadership and management culture.

If there’s pressure at the top of your organisation, it won’t take long to be felt throughout.

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Not For Profit Body's

Chartered Management Institute

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CMI has moved away from documentation to conversation. Regular meetings have been put in place for managers and direct reports to discuss objectives, what is going well and what support is needed. All senior managers are studying for the CMI level seven coaching and mentoring qualification.
In 2021, CMI introduced a paid day for all colleagues to give back to the community through voluntary work, as well as supporting those who do additional volunteering throughout the year with flexible working. The organisation continues to encourage recycling across the business and sends zero waste to landfill.
Chief Executive, Ann Francke, holds weekly sessions with all colleagues, providing business updates, shoutouts to good performers and Q&As. Also, she has introduced “Coffee and a chat with Ann”, where five or six colleagues from across CMI get together virtually for 30 minutes.
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Law

BDB Pitmans

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A health and wellbeing fortnight each January aims to increase staff understanding of aspects of health and wellbeing, as well as identify what they can do to boost their own health. Events over the two weeks include training on mindfulness, exercise, sleep and nutrition. A Mental Health Awareness week also takes place in May.
Five business impact groups operate within the firm. Their mission is to raise awareness of particular issues. They are Shine, the firm's multicultural network, Best Self, its LGBTQ+ group, Breaking Even, which focuses on gender equity, Mind and Body, centred on mental health and disability and Balance, for working parents and carers.
Two new programmes are being launched this year: Building Better Managers and Building Better Leaders. The management training will provide participants with the skills to motivate and energise their teams. The leadership scheme is open to those who already have experience and will develop their abilities to inspire people to perform better.
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Manufacturing

CONMED UK

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Surrounding the company's headquarters is the rolling Wiltshire countryside, and many staff take advantage of the walks in the area, getting exercise and fresh air. There is also a gym on the business park.
Chief executive Neville Lorimer walks through the office so that he can see people on their hybrid working days and, so that no one feels left out he stops to have informal chats with them. He is aware of what is happening in each department and is on hand to advise and guide the team.
Last year, ConMed created Embark, a management development programme, which contains learning and competency elements. It covers all aspects of management development, including training on recruitment, onboarding, performance conversations, individual development plans, maximising talent, team building, employee relations and welfare, and recognising and dealing with bullying and harassment.
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Housing Associations

Hexagon Housing Association

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Instant recognition awards are the means by which colleagues can thank staff members who have gone above and beyond to help them or a customer. Nominees are sent a "thank you" message and gift voucher and the awards are publicised on the intranet, where colleagues can comment and add their congratulations.
During Black History Month, staff are encouraged to share their family stories on the intranet. Workshops raise awareness of issues faced by LGBTQ+ customers and staff. The office has recently been refurbished and a new multi-faith room, offering a quiet space for prayer and reflection has been added.
The leadership team has increased the use of the intranet to ensure staff members remain up to date, including opportunities to provide feedback on corporate objectives. Staff conferences include discussion sessions on the organisation's values, led by the directors.
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Utilities

Octopus Energy Group

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A steel drum band was invited into the London office for a Rum and Drums night. The Brighton office has a Pride party before taking to the streets for the parade and, in Leicester, an annual Christmas Lights party celebrates Octopus being part of the city "switch-on" celebration.
Staff can move around the business. This has led to someone who started in customer service as a graduate going on to lead the launch of the customer service in Texas, a smart-meter specialist consulting as an ecologist for tree-planting schemes and a billing specialist heading its green marketing strategy.
If team members want to raise an issue they can approach any one of the senior management team directly, including the chief executive. An important aspect of the company's culture is that it is open, transparent and accessible, so that anyone can speak up if they have problems or ideas they would like to discuss.
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Consultancy

Proxima

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The charity and wellbeing committees often join together to create events, such as the Wellness Fortnight in July, when everyone was encouraged to join in wellbeing initiatives, such as a "lunch and learn" on the benefits of physical exercise, a company-wide "plank" challenge or a 24-hour team charity row.
Chief executive Gareth Evans and the board have daily leadership meetings to ensure there is clarity between them. From these daily meetings, there are regular video updates from Gareth that are posted on our company’s Workplace platform so staff can watch these video updates at a time that works best for them.
The X Fund is run by a committee of six employees, who manage a budget for non-essential training needs. Throughout the year, staff can submit applications to the X Fund to request funding. Paid study leave is given to attend the course.
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Marketing & Media Agencies

Exposure Ninja

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In 2021, most of the management team took an MBA-level course through Nottingham Trent University. The course included modules on women in leadership and effective change management.
A formalised personal development plan process aims to encourage the team to complete a self-reflection exercise before their PDP discussions. Through the employee assistance programme, employees can discuss their career anonymously with a third party who will support them with their ambitions and offer advice.
Last year, the company introduced 20 hours' paid volunteering time a year for each staff member. They can use if for a charity or social enterprise of their choice, or to volunteer for Exposure Ninja’s digital marketing mentoring programme and/or charity event.
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Recruitment

Orion Electrotech

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Office layouts have been reorganised so that senior staff work in an open-plan setting. The move ensures that they continually interact with other employees and creates the sense that everyone is involved in the day-to-day working of the company.
"The beating heart of our business is our people. They are Orion and represent everything that Orion stands for. Therefore, employee engagement is central to our business decisions as we strive to build an environment that our employees both admire and flourish within," says director Ross Benham.
Staff with two or more years' service can take up either free health insurance or gym membership. Employees who are off sick continue to receive full pay, removing the stress caused by a drop in income.
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Charity's

Creative Education Trust

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In a video, Marc Jordon explained to staff the reasons why he created the trust and outlined a new strategy. In March last year, headteachers ran the workshop in their own school. It was part of a mission to embed each school's role within the purpose of the wider organisation.
Last year's Best Companies survey revealed that staff, particularly those in the support (non-teaching) roles did not have sufficient development opportunities. As a result, the trust conducted a training-needs analysis and is in the process of building a development programme.
Middle leaders in the trust's schools have been involved in the development of a trust-wide curriculum, which has been important in recent Ofsted inspections. Senior leaders have the chance to be involved in improvement boards for another school as well as their own to widen their exposure to other ways of working.
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Housing Associations

Port of Leith Housing Association

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During the pandemic, managers held more frequent one-to-ones with staff to offer support and identify any further measures that might be taken to support wellbeing during the lockdowns. Some examples of actions taken include referring staff members to free counselling, providing information on mindfulness and other coping mechanisms, and altering workloads and objectives.
The association promotes an “open-door” approach to all members of the leadership and management teams. The chief executive, directors and managers attend team meetings across the organisation regularly. Discussion and focus groups are run, and shadowing and mentoring opportunities are offered to staff.
Funding of £150,000 was secured from the Scottish government to aid food poverty in the area. Food was distributed though a wide network of local organisations. The association topped up the amount by £57,000. It also ran a community engagement programme in Granton with Granton Gardeners.
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