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Provide CIC

All staff at Provide have an annual Performance and Development Review when a personal development plan is agreed and implemented. This applies to all their staff across all pay bands, clinical and non clinical. A 6 monthly review is held to review progress with objectives and personal development plans. A range of internal and external training opportunities are available and an annual learning prospectus is produced for staff. A strategic learning and development group is in place whose main purpose is to ensure that learning & development across Provide supports the safe and effective delivery of health care to all their customers and patients and also supports the vision and values of the organisation. A blended learning approach is in place so that staff can learn and update their training in different ways. E learning is in place and can be used for the majority of essential training updates as well as CPD and clinical updates. Monthly lunch and learn sessions are held, using in house specialists or external speakers for a range of topics and updates.

In the last year the company have focused on building relationships between Senior and Middle Managers. In June they held a very successful event called Appreciating Managers where they facilitated lively debate between peer managers on what they valued and what could be improved to make their working lives better. They were also asked what they would like to be appreciated for and a letter was subsequently sent to the delegates by their own manager thanking them for this. As part of the workshop, teams were given a cake, icing, glitter and other decorations and asked to compete against each other to decorate the best cake before eating it at tea break. This exercise was highly successful in getting managers to work together and getting people talking to colleagues they did not know well.

The company have a 'Your Rewards' programme which pulls together the whole range of benefits offered by Provide. There is a website detailing over 8000 discounts and savings that staff can access on retail and leisure services, supported by a glossy A5 booklet giving discount codes. This has been helpful in engaging staff who do not have ready access to IT. The booklet is handed out at Corporate Induction where details of the scheme are communicated. The programme also details contractual benefits and explains the options staff have around the range of pension and assurance benefits they offer. It includes details of the Credit Union membership they have put in place for staff and their Employee Assistance Programme which offers legal and consumer advice as well as counselling services. The site also promotes healthy lifestyle initiatives run by their own in house teams.

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Powertecnique

Their managing director does his utmost to engage with staff at all levels in a friendly manner. He's not afraid of being the butt of a joke & their regularly published internal newsletter (PowerNews) often leads with a terrible picture of Darren.

Since their last engagement survey Powertecnique have implemented a dress down Friday policy to allow staff a more casual day in the office. This has improved morale without negatively affecting productivity. A win win! They are also currently in the process of investigating improved private health & pension offerings for their staff. A company wide pay review is also due to be commenced as pay was raised as a concern from the latest survey.

Since their last engagement survey Powertecnique have implemented a dress down Friday policy to allow staff a more casual day in the office. This has improved morale without negatively affecting productivity. A win win! They are also currently in the process of investigating improved private health & pension offerings for their staff. A company wide pay review is also due to be commenced as pay was raised as a concern from the latest survey.

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PM Group

The company work closely with a local college as part of a local government initiative called 'Step Up Programme'. This involves presentations to students, workshops and work experience for students aged 16 - 18 they have been involved in this scheme for the last two years. The company are also involved with local universities and attend Graduate Recruitment Fayres across the UK.

Line Managers often take their teams out for meals on completion of very hectic work schedules. A young lady in her mid 20's has been part of their talent management programme for the last 6 years and on completion of Part III Architect Programme the company has awarded her with a promotion as well as a bouquet of flowers and article in the Group wide company magazine. One Employee who won substantial work for the company was awarded a fully paid weekend away with his spouse.

In order to enhance the wellbeing of their employees, PM Group display posters from their Health & Safety Department which are displayed on all office and site notice boards and the intranet.

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Plastribution Ltd

Plastribution has recently moved into new larger open plan offices, which has provided employees with the chance to take relaxing breaks in their working environment, create meals, obtain snacks and free squash in the adjoining kitchen and enjoy a light, warm and well ventilated workplace.

A suggestion for an in-work tuck shop – this has now been now implemented and snacks are available via an honesty box in the offices kitchen. Creation of social committee to coordinate events and activities on behalf of employees. Supported time for charity, social commitments.

Plastribution has recently moved into new larger open plan offices, which has provided employees with the chance to take relaxing breaks in their working environment, create meals, obtain snacks and free squash in the adjoining kitchen and enjoy a light, warm and well ventilated workplace.

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Pension Insurance Corporation

All staff, along with their partners and children (under 18) are invited to an away weekend at a 5 star hotel each Summer. The weekend is informal and all activities, accommodation, and entertainment are provided by the Company. This assists in enabling a growing company to get to know each other informally and enormously improves day to day communication. The employees and their family really appreciate the weekend and feel that the wider family is acknowledged for their support of their employees.

Pension Insurance Corporation provide the following: Daily delivery of fruit, Offer private healthcare with Pruhealth, which offers proactive well-being management scheme, as well as discounts for gym membership. Provision of access to a local doctor based a walking distance away from the office for emergency visits. Offer an influenza inoculation once a year to all employees, their company doctor comes into the office to do this.

All staff, along with their partners and children (under 18) are invited to an away weekend at a 5 star hotel each Summer. The weekend is informal and all activities, accommodation, and entertainment are provided by the Company. This assists in enabling a growing company to get to know each other informally and enormously improves day to day communication. The employees and their family really appreciate the weekend and feel that the wider family is acknowledged for their support of their employees.

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Penrose Options

Penrose have an Employee Assistance Programme that is available to all staff 24/7 and refer to Occupational Health when a condition arises that prevents an employee from working to their full potential. Penrose encourage staff to make healthy choices by offering cycle to work interest free loans and environmental choices by encouraging using public transport (they no longer offer company cars).

Penrose operates an effective supervision and appraisal process which involves staff creating and maintaining their own Personal Development Plan which helps staff reach their own individual and as well as organiational needs. Following feedback from their staff conference, when they are seeking training, both internal and external, they try, where possible, to source training that is accredited which sits alongside their mandatory core training.

Penrose have an Employee Assistance Programme that is available to all staff 24/7 and refer to Occupational Health when a condition arises that prevents an employee from working to their full potential. Penrose encourage staff to make healthy choices by offering cycle to work interest free loans and environmental choices by encouraging using public transport (they no longer offer company cars).

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Pennaf Housing Group

The company have a suite of Management Development Programmes to assist their existing and aspiring managers and supervisors in developing skills and knowledge to equip them for current and future managerial roles. Two programmes are accredited with the Institute of Leadership and Management (ILM), and tailored to aligned them with their managerial competencies and values. Their third programme is a bespoke modular Leadership Development Programme, coupled with 360 Degree feedback before and after with coaching and support provided. Considerable time is invested for studying, day release, and coaching over a 5 month period for each Programme. Celebrations are held at the end of each programme, with the presentation of certificates and a monetary recognition reward.

Their organisation's Primary Purpose of Opening Doors, Enhancing Lives has a variety of medium term priorities driven by Delivery Outcomes for the Community. These are categorised under 2 key themes, one of which is Enhancing Resources and Governance to ensure they deliver high quality, cost effective and efficient services. One of their key Business Plan priorities therefore focuses on Value for Money and Boosting Productivity. Examples include: Homeworking introduced for 20+ staff to allow better quality of life, saving time and mileage costs going unnecessarily to hot-desking facilities. An app was written to access their HR system to enable mobile users to request holidays and see their wage slips using a tablet and personal computers – removing the need for paper copies and needing to login from a work PC. Automated the collation of information on ‘Notices Seeking Possession' saving 1hr a week compiling stats for housing. A new process agreed with British Gas to immediately transfer gas and electricity supply to BG when a property becomes void, thereby ensuring utility supplies are working allowing work to be carried out immediately on the property by their contactors. This ensures quicker entry and turnaround of void properties, avoids time wasting chasing to get utility supplies transferred.

The company have a suite of Management Development Programmes to assist their existing and aspiring managers and supervisors in developing skills and knowledge to equip them for current and future managerial roles. Two programmes are accredited with the Institute of Leadership and Management (ILM), and tailored to aligned them with their managerial competencies and values. Their third programme is a bespoke modular Leadership Development Programme, coupled with 360 Degree feedback before and after with coaching and support provided. Considerable time is invested for studying, day release, and coaching over a 5 month period for each Programme. Celebrations are held at the end of each programme, with the presentation of certificates and a monetary recognition reward.

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Peaks & Plains Housing Trust

The SMT demonstrate all of their values on a daily basis by thanking people when a piece of work is outstanding, by questioning what they do to always find a better way in their processes and by always putting the customers first and explaining why this is to the wider audience. One example of displaying their values was that this year the senior management team of the Trust engaged staff by holding listening sessions as to how they could make the Trust a better place to work. They did this by sharing the results of Best Companies for last year and reviewing what great things had been achieved and by looking at what they could do different/better to make it a better workplace. They did this by choosing the top 3 scoring factors per employment group and reviewing the bottom 3 thus celebrating what that employment group is great at and reviewing what areas are required for improvement. This seemed to work well as it involved front line managers sharing this message with their teams which gave them autonomy and gravitas to show they believe and want to make the Trust a better place to work. This displays 'question what we do to find a better way' whilst also celebrating successes of last years achievements.

They offer to refund up to 3 prescriptions per year per employee in support of them giving up smoking. This can be used on any aid the employee chooses to support their individual need. In line with their healthy eating regime they provide all staff with free fruit twice a week. They have declined the option of a on-site vending machine because they felt this goes against the healthy eating style, since the supply of products would be dictated by supply and demand. They have a big focus on mental health as part of their everyday life since a large proportion of the customers suffer from it. They run internal training and awareness sessions for all staff. Mental health has been a key focus for them in the last 2 years covering key elements of mental health and how staff can spot the signs and sign post customers if required.

The SMT demonstrate all of their values on a daily basis by thanking people when a piece of work is outstanding, by questioning what they do to always find a better way in their processes and by always putting the customers first and explaining why this is to the wider audience. One example of displaying their values was that this year the senior management team of the Trust engaged staff by holding listening sessions as to how they could make the Trust a better place to work. They did this by sharing the results of Best Companies for last year and reviewing what great things had been achieved and by looking at what they could do different/better to make it a better workplace. They did this by choosing the top 3 scoring factors per employment group and reviewing the bottom 3 thus celebrating what that employment group is great at and reviewing what areas are required for improvement. This seemed to work well as it involved front line managers sharing this message with their teams which gave them autonomy and gravitas to show they believe and want to make the Trust a better place to work. This displays 'question what we do to find a better way' whilst also celebrating successes of last years achievements.

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Overbury

Delivery teams are rewarded on customer feedback and perfect delivery metrics as well as annual recognition awards. In addition to an annual pay review pay is constantly being monitored and adjusted to reflect the market and individual staff members contribution.

As an organisation with little hierarchy the CEO Chris will regularly work directly with delivery teams preparing for bids and/or act as a point of contact for clients to build senior relationships as required. As part of normal practice the teams hold regular meetings that Chris will always make himself available for. In addition Chris, and his Board support their Induction Programme facilitating discussion on the company's core values. At a more strategic level Chris provides oversight and guidance to the team MDs as required but more importantly provides the space and resources for them to deliver against divisional and group targets and objectives. Chris focuses on initiatives that cut across teams and helps prioritise activity across Overbury to best support team delivery and maximise resource efficiency. This is managed through a business forum governance structure.

Overbury have various channels for feedback and continuous improvement. The most direct is through Delivering Exceptional Experience Tours. These are run fortnightly and give members of staff an opportunity to visit their sites and see how sites are being managed and run. The tours facilitate and promote the sharing of ideas and best practice. Another important source of feedback comes from their clients. Customer Experience Questionnaires (CEQs) are completed on every job and the feedback is shared across the business so others can see what the client has liked and not liked. Ideas can be filtered to management through team meetings, forum meetings or in ad hoc one to ones. Culturally they consider themselves to be an open organisation where innovation and challenge are encouraged. This is manifested physically in the open plan nature of each of their offices.

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Order Dynamics

Founding partner has set up Labs workshops for all analysts to mentor and develop talent. Senior management don't ask anything of their teams that they would not do themselves. Senior Management encourage work across departments and readily share their resources across depts. for the greater good of the company.

OrderDynamics provide Time Out Tuesday's - a complimentary massage service for all staff every Tuesday in the office. They also provide complimentary fresh fruit smoothies all year round made on site. They provide a keeping fit allowance that's not just a Gym subsidy. It's an allowance of £25 each month that employees can use towards anything they do which makes them feel healthy - taking the kids swimming, paying for Boris Bike fees, even towards their family fresh veg & fruit bill each month. We pay 50% of onsite Yoga class fees.

OrderDynamics have launched a Talent Management Programme which recognises future Leaders of the business to build on their achievements and develop the strengths of the top 5% of future Leaders in the company. Currently, the CEO hand writes anniversary cards for all employees commending them for their achievements over the past year. 5 year anniversaries are spend with the cofounders and other employees over dinner.

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