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My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work
All employees from Senior Account Manager level and above attend the BCL Academy Line Manager Training.
All employees from Senior Account Manager level and above attend the BCL Academy Line Manager Training.
Europ Assistance held a free Family Fun day at Warden Park School. The event also raised money for their two staff charities, Hurstwood Park Neurological Centre and St Peter & St James Hospice. All members of staff at Europ Assistance were invited and encouraged to bring along their friends and family. The day started with traditional races; egg & spoon race, sack race, three legged race etc. This was enjoyed by both the children and adults! There were various prizes for the winners but the adults were definitely more competitive which provided good entertainment for all those spectating. Other events included; face painting, balloon modelling, a bouncy castle for the children, giant jenga, rounders and table tennis. Food was laid on with a fish and chip van followed by ice creams for all from an ice cream van. Raffle tickets were sold on the day and prior to the event with donated prizes including; Champagne, Family Portrait and Cinema voucher, plus many more. Everyone enjoyed the day whether they were taking part in the events or simply relaxing and soaking up the sun. The Social and Charity Committee members put a great deal of effort into organising the event and feedback from members of staff was extremely positive!
Europ Assistance Holdings Limited provides intranet wellbeing, charity work and a discounted gym. The organisation also has a ride to work scheme and provides flu jabs.
Argos believes the wellbeing of all their colleagues is vitally important and something they are widening over the next year. At their distribution centres, the company are currently trialling a wellbeing programme which will potentially be rolled out to other distribution sites and the rest of Argos. This trial aims to prevent and/or incorporate early detection, therefore maintaining and improving the health and wellbeing of the workforce. A regular monthly calendar of events incorporates health awareness campaigns including mental health, diet & exercise, cancer, stopping smoking and flu vaccinations, corporate benefits promotion, managing money and fun/team building events. Across the whole business the company offers the below, under the umbrella of wellbeing: All colleagues have access to a confidential telephone line to support facilities that provide guidance on health, financial and legal advice. In addition to the actual health of their colleagues, other elements of wellbeing including financial help.
Across the business, employees have the opportunity to develop through different training schemes. The Raising the Bar programme is more than the run of the mill training programme. It is based around changing the mind-set of the company's senior store colleagues, and giving them the tools to inspire and lead their teams to be the best they can be and enhance service to customers. STEPS is a tool that helps Argos' non-management employees achieve desired levels of performance, it is used for stores to develop their teams, whilst delivering exceptional customer service. Idevelop is used in Argos' Head Office and is an online development tool which facilitates learning. Distribution: Connecting You, is designed for the senior team, to give them the tools to understand the needs of their teams. SkillPac – includes the distribution induction, and specific training including H&S/manual handling and department role training. Professional training: Across the whole business, any employee can opt to do a funded professional course related to their role including paid study leave.
The company frequently celebrate successes.
The company frequently celebrate successes.
On December 10 2010, the company held their annual Christmas Party and put on a stunning Venetian-style Masquerade Ball and invited everyone at Albany Software to buy or create a mask for the occasion. On the night, there were awards for the most spectacular mask, the most creative mask, the most striking male and the most dazzling female. The Ball was well attended by 40 staff and 21 of their partners and everyone there enjoyed themselves, seeming to relish the occasion to let their hair down at the end of a challenging year. As always, these events are a great opportunity for staff at all levels including the Senior Management team to communicate and interact.
On December 10 2010, the company held their annual Christmas Party and put on a stunning Venetian-style Masquerade Ball and invited everyone at Albany Software to buy or create a mask for the occasion. On the night, there were awards for the most spectacular mask, the most creative mask, the most striking male and the most dazzling female. The Ball was well attended by 40 staff and 21 of their partners and everyone there enjoyed themselves, seeming to relish the occasion to let their hair down at the end of a challenging year. As always, these events are a great opportunity for staff at all levels including the Senior Management team to communicate and interact.
Giving back to the wider community is very important to Abel & Cole. Every week they give food to local hospices and charities. Every week, through their Farmer's Choice not-for-profit scheme, they sell wholesale organic fruit and veg to schools, so they can sell them to parents and teachers, keeping the profit for school equipment and other fundraising projects. Every month Abel & Cole donate approximately 15 free boxes of fruit and vegetable to small charities, for auctions, raffles and other fundraising activities. Since June 2010 they have collected hundreds of unwanted bicycles from their customers, repaired them and shipped them to community projects in Ghana.
Keith Abel and Ted Bell, the leaders of the organisation, make regular ‘pilgrimages' to every sight in the company and meet with every single employee either as an individual or in small groups for a Q&A session. Managers are not present at the employees' meetings. This sometimes involves visits to the drivers' depots at 3.00 am and a lot of travelling around. These meetings have a huge impact on employee engagement as they cut out the middle-man and allow employees from all levels to sit down with those at the top of the company. Employees are invited to ask questions and give feedback and often the sessions can be quite intense and challenging from the directors. Afterwards, lists of actions are produced for each department and all employees are regularly updated on the progress of these actions.
Zeus have quarterly CEO awards, one to an individual in each team in the business, in recognition of outstanding achievement or efforts. The most recent awards in one department were i-Pads.
Zeus have quarterly CEO awards, one to an individual in each team in the business, in recognition of outstanding achievement or efforts. The most recent awards in one department were i-Pads.
Staff at QC Supplies are given the opportunity to earn bonuses and commission by achieving agreed goals. Also, staff are frequently taken to events involving refreshments, entertainment and meals as a 'Thank you' for their whole-hearted committment to the company to ensure that they feel they are rewarded for their efforts.
QC Supplies have a nominated charity which receives their organisation's support and employees are actively involved in choosing which charity to support. They support the Send a Cow Charity, to which they donate a percentage of their Own Brand turnover towards provision of cows in Africa. In addition they also sponsor events held by local schools and charities.
To ensure employees feel rewarded they send Thank you letters and hard work is always acknowledged .
Leads by example, ultimate professional, consistent and fair and commands respect without having to ask for it.
There are many courses that employees can take part in: Manual Handling, HACCP Auditor courses, IOSH NEBOSH Environment Awareness, Forklift Training, HR Workshops, Management Programmes, Finance for non Finance Managers, NVQ's in Warehousing, iTQ,Business Skills, Business Improvement Techniques, ESOL Skills for Life, Food Hygiene, Diversity.
There is internal support counselling and recommendations for external providers to assist employees if required through Andover Mind and other counselling services. These can also be part or full funded by the company. Vitacress have a professional therapeutic massage consultant that comes in weekly and conducts 15 minutes head and shoulder massages for any employee that would like to participate. The employee pays for this service but Vitacress pay the employee whist they receive their massage.
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