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My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work
Comstor support their employees by allowing flexibility to work from home where possible and accommodate personal and medical appointments. They also give access to qualified external counselling. They recognise that family life is important and employee's families are invited to events.
Comstor has an absolute open door policy and most managers work with employees in open plan areas. They interact with employees through day to day availability and during one to ones. Communication is through quarterly staff updates, in newsletters and via the intranet. The Leader is very open, approachable and inclusive.
The Commission for Rural Communities uses action learning sets to support the management development programme. Managers will also receive external support from third party coaches or mentors should it be deemed beneficial for the individual. If a manager's personal development plan outlines a need for it then the CRC will support them in achieving extra qualifications to develop them within the role.
They recently held an all staff conference. This involved a combination of some site visits, so people can see the results of the policies that they influence have on the ground. Feedback was really positive and the feedback to other groups at the conference unleashed peoples innovative and creative sides. Some groups acted out their feedback, others made creative use of technology and produced a short slide show. The CRC is small, flexible, friendly and fun. It attracts people who are dedicated to the organisations remit who have expert knowledge that others value.
The pay system is very transparent throughout the organisation and everyone knows what they need to do achieve certain levels within the appraisal process which is directly linked with the pay each year. There are plenty of great schemes and benefits in place to reward employees for the work they do including fitness sessions, language sessions, a pension fund, childcare vouchers and various clubs and societies.
The Central Office of Information have their own welfare officer who can offer advice on topics such as stress management whilst annual health checks help employees to monitor their overall health. Employees are encouraged to maintain a fit and active lifestyle through cycle to work schemes, gym memberships and free fitness sessions.
The organistaion pursue a policy of supporting charities close to the heart of the Center Parcs brand, they focus support on children's and environmental charities and have long standing arrangements with several charities for terminally ill children, providing much need holidays for seriously ill children and their families. Recently adopted the Great Ormond Street Hospital Children's Charity as their main corporate charity. They have two purpose built Nature Educational Centre's and a biodiversity programme which protects species, plants and wild flowers and they engage local naturalists to carry out ecological monitoring on all villages. In addition to this they run a 'Community Hero' programme, which recognise's employees who do work for local charities and community groups.
The organistaion pursue a policy of supporting charities close to the heart of the Center Parcs brand, they focus support on children's and environmental charities and have long standing arrangements with several charities for terminally ill children, providing much need holidays for seriously ill children and their families. Recently adopted the Great Ormond Street Hospital Children's Charity as their main corporate charity. They have two purpose built Nature Educational Centre's and a biodiversity programme which protects species, plants and wild flowers and they engage local naturalists to carry out ecological monitoring on all villages. In addition to this they run a 'Community Hero' programme, which recognise's employees who do work for local charities and community groups.
CA has a range of toolkits/support available for managers via their management academy site on their learning management system. CA have been running a series of management coaching programmes where each manager gets three personal one on one coaching post programme. They also run a mentoring scheme where employees are given a mentor they can speak confidentially with. All Managers are encouraged to join professional appropriate organisations and to attend seminars and conferences.
CA has a range of toolkits/support available for managers via their management academy site on their learning management system. CA have been running a series of management coaching programmes where each manager gets three personal one on one coaching post programme. They also run a mentoring scheme where employees are given a mentor they can speak confidentially with. All Managers are encouraged to join professional appropriate organisations and to attend seminars and conferences.
They have a dedicated team of a dozen people representing advisers and back-office staff who meet on a regular basis to champion the organisations efforts to reduce their impact on the environment. They have various monitoring programmes set up to monitor use and consumption, including mileage, energy consumption and paper consumption, against their targets. All programmes are updated on a weekly/monthly basis on the intranet site. They also recycle paper, glass and plastics. Internally they now use 100% recycled paper, purchase 100% recycled print toner cartridges for main/shared office printers and use 100% renewable electricity. They also strive to give back to the local community. They have adopted a charity to sponsor for the year ahead, have offered cardiac first aid courses to willing staff as a public service and have conducted a range of student placement opportunities which allow students to gain value from experiencing core business activities in a dynamic working environment.
Employees are recognised for their achievements in many ways. Individual recognition, for example, for the most generated leads, is given within individual teams; peer recognition is posted on the company intranet site and individualised letters of recognition accompanying the pay review letters are also sent.
Burnley Borough Council are in the process of developing a total rewards booklet which will be designed to give employees a full breakdown of their salary and benefits package. Benefits include final salary pensions, equal pay structure, market supplements, generous leave allowance, flexi-time and incremental pay scales.
The Council was awarded funding to plant a million trees in the Forest of Burnley. The bid was prepared by a member of staff from the Planning Service. They have developed a Carbon Management Plan which includes advice on how all local organisations can embed carbon management into their own organisations and the Council itself is following this plan. They have also signed the Nottingham declaration on climate change and also signed the 10-10 initiative pledging to cut their carbon footprint by 10% by 2010. This is on top of a wider pledge to reduce carbon emissions by 25% by 2013. In signing up to the 10-10 initiative the Council took a leadership role and actively challenges other organisations to follow suit.
This organisation provides both formal and informal activities such as recognition of teams' success is given through celebatory dinners and away days. Employees with long service are invited to attend a long service award lunch and for those employees retiring there is a retirement party held.
This organisation provides both formal and informal activities such as recognition of teams' success is given through celebatory dinners and away days. Employees with long service are invited to attend a long service award lunch and for those employees retiring there is a retirement party held.
The Leader of this organisation operates an open door policy throughout the organisation and encourages interaction with open plan floor arrangements. The Leader and senior management also interact with employees through organisational walks, participation in charity fundraising events in-house and regular departmental meetings.
Buhler Sortex promote wellbeing within the organisation through a range of different programmes such as a no smoking policy where employees have been offered assistance to give up smoking, eating healthily and providing healthy options in staff canteen. There is also a sports club that provides activities such as salsa dancing, badminton and football. They have a flexible approach to accommodate personal or medical appointments through time credit under flexi time rules and provide opportunities where employees' families are invited to events such as family open day, children's parties and staff dinner dances.
Bottomline Technologies Europe Limited supports a wide range of charitable activities and offer a ‘give as you earn' through payroll. To encourage charitable activities employees receive charity sponsorship for marathons and the total raised by the employee is matched by the company through their company contributions. With many of their charitable donations made to local charities and organisations, they also provide financial support to the Reading Boys Boxing Club, through both direct donations and through hire of the facility for fitness classes.
Bottomline success plays a tremendous part in the high morale of the employees and as more employees are being rewarded with stock options, they are also shareholders and therefore personally invested in the company's success. This organisation recognises that employees sometimes work long hours and hard to achieve excellence, with this in mind they understand the importance of work/life balance and operate a flexible working policy, time off in lieu and attendance at family events.
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