My Team - Employees' feelings towards their immediate colleagues and how well they work together
My team benefits from a high scoring My Manager factor as the manager is key to creating and sustaining a productive and positive work environment.
An employee’s perceived team will be those they work with on a daily basis.


Along with regular team meetings, the firm holds an annual employee communications event, which features presentations from the partners and senior managers. Amongst the topics covered are the performance of the various fee earning departments, information on future plans for the business and strategic projects. There is a question and answer session with employees being able to put forward questions and suggestions to the partners leading the discussions.
Along with regular team meetings, the firm holds an annual employee communications event, which features presentations from the partners and senior managers. Amongst the topics covered are the performance of the various fee earning departments, information on future plans for the business and strategic projects. There is a question and answer session with employees being able to put forward questions and suggestions to the partners leading the discussions.
Carey Olsen has a multi stranded approach to underpinning the well being of its employees. This includes the security of a comprehensive employee benefits package with gold standard private medical cover, permanent health insurance, on site gym/gym membership subsidy, free eye tests, annual flu jabs, free fruit, the most modern IT and workstation equipment to name a few. There is a collective strength in all these elements which gives employees a security that the firm cares about their well being both inside and out of work. These tangible aspects are enhanced by a management focus on flexibility and understanding particularly when employees may be experiencing difficulties in their lives. The firm offers an employee assistance programme through UNUM and internal counselling and support where this is needed.


Service, service, service, this is what C P Hart's Chairman believes sets them apart from the competition at all times. He sees himself as a customer within their business and provides an immense amount of insight into the customer journey, which helps them strive towards the highest level of service for all of their customers. He is passionate about them getting it right and has tremendous energy and drive, which is infectious. He genuinely cares about how their people are feeling and is always receptive to offering more incentives to motivate them.
Annually C P Hart canvass all of their people and ask what charity they would like to support. This year, they voted for Scope. As a result, events have taken place throughout the year with the company matching contributions made. Their people make suggestions all year as to events they would like to host. So far they have supported every suggestion to help raise money for their charity. Events have include keepy uppy, Jenga challenges at their Summer BBQ, sandwich and cake sales, Guess the weight of the cake, Steptember Challenge, HQ and Showroom BBQ's, Christmas Raffle. C P Hart also support individuals raising money for their own charity, by allowing them to ask for sponsorship and posting information on noticeboards and the bulletin. C P Hart publish their achievements and any funds raised in their weekly bulletin. If one of their people supports a team or club outside of work hours, they will sponsor them to enable them to purchase uniforms or equipment that they need. Recently they had a team that took part in a charity football event, in which the company paid for the kit.
C P Hart have always had a training budget, even through difficult times they believe the development of their people is paramount and integral to the business. Their bespoke training academy at their Waterloo showroom provides their sales people with support throughout their career from new joiners to their top sales people. They provide a structural learning programme supporting them through different stages in their career, along with external product training, and visits to manufacturers/suppliers in the UK and Europe. Their sales and non sales teams, have the opportunity to take up an apprenticeship scheme in partnership with their training providers and are encouraged and supported to complete their programme to gain numerous qualifications. They also offer apprenticeships to young people within their local area, and currently have two apprentices at present and are looking to take on more when suitable vacancies become available. Individual development needs are identified through 1-2-1 meetings. This can be provided through formal training, mentoring or being a buddy for a new joiner. They will even support their people if they need an external qualification such as AAT in accounting. C P Hart have a succession plan in place, and will look to see if any of their people are suitable for the vacancy before looking outside of the business, promoting from within wherever possible.


BrightHouse hold an Annual Management Conference each summer, bringing together representatives from every store and engineering and distribution centre from around the country as well as managers and the leadership team to build relationships and learn from each other and to understand the vision and priorities for the year ahead. This is not a single event but the start of a series of regional and local meetings at which all colleagues become involved. Each year within this event a significant amount of time is given over to team building activity. For example in 2013 Brighthouse built 50 children's bikes from scratch and these were donated through the NSPCC to deserving children around the country. As a geographically diverse organisation they fund a range of local team building events. For example, this summer in their Supply Chain Division, the Customer Service Centre based in Manchester put on a BBQ and charity raffle for all colleagues and their families.
At BrightHouse, they recognise that the talent and diversity of their people is the foundation of their success, so they are committed to helping all colleagues develop their personal and professional skills in order to bring out their strengths. With their vision to be an employer of choice, it goes without saying that their people are the masters of their own destiny. Supported by us, they can drive their own learning, their own development and their own career. From day one, BrightHouse treat all colleagues as individuals. They ensure that their induction programme offers a comprehensive introduction to their role and how they fit within their business as a whole. To equip colleagues with the right learning and development at the right time, BrightHouse offer a range of learning opportunities.
There is a tangible commitment by Leo McKee, the Chief Executive to be visible across the organisation. He has visited every Brighthouse store. He spends at least one day every week visiting stores, service centres and distribution centres, thereby ensuring he has a chance to regularly meet colleagues and customers and find out more about them and their families. The entire senior management team follow similar principles to ensure they are visible to the teams and functions they head up. All managers are encouraged to operate the principle, ‘don't say something to someone over email if it can be done over the phone, or over the phone if it can be done in person'. Senior Managers lead by example, keep the Green Sheet with them at all times and seek to treat others as they would like to be treated. On the Green Sheet there is a section ‘Four words or phrases Senior Managers should learn'. They are: please, thank you, I'm sorry – it's my mistake and I don't know.


Brandbank receive approximately 125,000 product samples a year. They have ‘staff shops' where staff are asked to donate at least 30p per item, and in the past 12 months they have raised over £47,800 for charity. Brandbank give a lot of products to local housing trusts and soup kitchens. They give Easter eggs, toys and chocolates to local Children's Hospices, animal food to animal shelters, etc. The local East Anglian Children's Hospice (EACH) receives a weekly donation of products, which has helped them to cut their costs significantly. Staff are invited to nominate charities to whom they would like to send the money they raise. Staff are all invited to take part in things such as Children in Need and Movember during work time. They also do fundraising activities throughout the year at work to help raise funds, such as fancy dress days, MacMillan Coffee Mornings and cake sales.
Brandbank receive approximately 125,000 product samples a year. They have ‘staff shops' where staff are asked to donate at least 30p per item, and in the past 12 months they have raised over £47,800 for charity. Brandbank give a lot of products to local housing trusts and soup kitchens. They give Easter eggs, toys and chocolates to local Children's Hospices, animal food to animal shelters, etc. The local East Anglian Children's Hospice (EACH) receives a weekly donation of products, which has helped them to cut their costs significantly. Staff are invited to nominate charities to whom they would like to send the money they raise. Staff are all invited to take part in things such as Children in Need and Movember during work time. They also do fundraising activities throughout the year at work to help raise funds, such as fancy dress days, MacMillan Coffee Mornings and cake sales.
Brandbank held a companywide end of year event in May 2014 offsite. During this event, Directors and senior managers gave an overview of the previous year and discussed the strategic direction and plans for the coming year. After the meeting they had a party in the evening which was attended by all senior managers and Directors. This enabled them socialise and engage with staff who they might not ordinarily interact with on a daily basis. This gives them a chance to get to know staff on a personal level and is greatly appreciated and noted by all staff. This whole event really motivates and engages all employees.


Box UK hosts external events and activities on a quarterly basis, paid for by the organisation and to which all employees are invited. In the past 12 months these events have included a company BBQ, end of year party and go-karting. They also hold quarterly internal company ‘mingles' where employees are encouraged to take time away from their desks to get to know each other and celebrate successes. These events are catered for by the organisation and company time is also allocated to facilitate them. These mingles often coincide with internal competitions organised by the Personnel team. Previous competitions have included a photo competition, caption competition and “guess who?” competition, with the results revealed at the mingle so all team members are encouraged to participate and share in the celebration.
Box UK hosts external events and activities on a quarterly basis, paid for by the organisation and to which all employees are invited. In the past 12 months these events have included a company BBQ, end of year party and go-karting. They also hold quarterly internal company ‘mingles' where employees are encouraged to take time away from their desks to get to know each other and celebrate successes. These events are catered for by the organisation and company time is also allocated to facilitate them. These mingles often coincide with internal competitions organised by the Personnel team. Previous competitions have included a photo competition, caption competition and “guess who?” competition, with the results revealed at the mingle so all team members are encouraged to participate and share in the celebration.
The Box UK Handbook, which is home to all process and policy, has a forum in which staff can submit questions about any of the documentation to the Personnel team. These submissions are reviewed and actioned monthly. Additionally, Box UK utilises Trello as an online suggestion box which can also track further comments and feedback from the entire company, ensuring maximum visibility. Most importantly, Box UK runs regular company meetings, focus groups and internal sessions to have face-to-face discussions about current issues, including those raised by employees where relevant.


Any member of staff at Botanix can nominate anyone who they work with for a spot payment. Nominations may be made for a whole team if is believed that it has performed exceptionally as a whole and it would be unfair to pick out individuals for special praise. The nominations will then be reviewed at the Business Team in that month and will decide who will receive a spot payment, taking into account all the reasons put forward, while at the same time being aware that there is a limit to the amount of money available in the bonus pot. Reasons why an employee/team might receive a bonus include but are not limited to: showing an unusually accelerated personal development; completing a particularly onerous or demanding task or project; displaying a high degree of professionalism during the year; doing a large amount of extra work, for example because of a staff shortage or the need to complete an important project; coming up with something particularly innovative within the job; exceeding a sales target by an amount to be decided by individual managers and notified to employees in advance of the bonus period and acting in a way that has led to particular success for Botanix, in terms of both financial gain and enhanced reputation, for example the winning of an industry award.
Demonstrably, the senior management team are seen to work well with one another, treating all individuals with respect, whether they are members of the company, suppliers or customers, striving to achieve high levels of customer service. They recognise that they are part of a larger business organisation through their willingness to engage and share information with other managers in the group, being seen to be flexible and adaptable to changing business priorities and pressures.
HR at Botanix issued in August 2014 a reward statement to show all employees what benefits they can take advantage of. Each year Botanix has a financial advisor come in to ensure all employees are aware of the advantages of joining the Botanix Pension, and if applicable receive advice from them on their personal circumstances. When new joiners start as part of the induction, HR ensure they are aware of Botanix benefits package and encourage sign up soonest.


The construction of BMW change groups has created a mechanism for collecting real life feedback from key individuals and also the opportunity for those giving the feedback to also have the power to make recommendations for improvements and the authority to bring these recommendations to life.
The construction of BMW change groups has created a mechanism for collecting real life feedback from key individuals and also the opportunity for those giving the feedback to also have the power to make recommendations for improvements and the authority to bring these recommendations to life.
BMW believe development should be access by all through each year, therefore they ran a range of learn at work sessions are short, snappy and on a diverse range of topics that are accessible to all in the company. They are delivered locally, run for up to half a day and book able by anyone that wants to come. In 2014 they also ran a Leadership programme for 200 of their managers focusing on cultural change and their leadership style. This programme was connected to the wider change programme in the business and also allows managers to prepare for the change in environment when they move to their new home in November. This is in additional to normal more formal training that is on a needs basis.


blu eCigs have a fairly relaxed environment, which means their employees feel able to offer feedback and regularly suggest ideas openly and they do this in a variety of ways. They conduct SurveyMonkey online questionnaires, encourage people to send ideas using their postbox and make the most of iPad technology. Every Friday, when they meet at the end of the day for a blether over a glass of wine or beer, they have an informal Q&A session, opening the postbox and answering the questions posed on the postcards. Originally they only had a few questions asked, but it's really snowballed with people wanting to find out anything from how much money they made that week to what the weather's going to be like at the weekend. blu eCig's SurveyMonkey questionnaires generate a great response too, and whenever they're unsure of the right direction to take, such as where to book for the Christmas night out, they put it to the vote. They are a democracy after all! At their September all-staff, they used iPads for staff to vote on questions posed throughout the session. This was the basis for a competition and kept the audience alive and engaged throughout the entire day.
blu eCigs changed “you time” to “blu time.” As a thank you, they give each employee £100 to spend on themselves as part of their new wellbeing scheme. This money, which will be awarded every year, can be put towards anything that keeps people healthy and happy. This could be anything from playing sports, cooking classes, yoga or dance lessons. They also provide a healthcare scheme for employees offering gym memberships throughout the UK as part of their private healthcare account.
blu eCigs changed “you time” to “blu time.” As a thank you, they give each employee £100 to spend on themselves as part of their new wellbeing scheme. This money, which will be awarded every year, can be put towards anything that keeps people healthy and happy. This could be anything from playing sports, cooking classes, yoga or dance lessons. They also provide a healthcare scheme for employees offering gym memberships throughout the UK as part of their private healthcare account.


Big Ideas have introduced something called '90 day sprints' where each team is targeted to work towards between each quarterly meeting. Each team has a list of goals they need to achieve within the next 90 days and progress reviews are discussed weekly during management meetings. At the end of each quarter each team presents their progress on their previous 90 day sprints to the company at the quarterly meeting and then announces their new 90 day sprints for the next quarter. These 90 day sprints help to align their business goals and objectives across all of their teams and departments and by regularly communicating these in weekly management meetings and quarterly meetings this helps to ensure that everyone is on the same page and the strategy of the company is understood by all parties.
Big Ideas' staff are important to them and so is their development. Line managers meet with their team members regularly to discuss their personal development. Each person is issued with a training road map containing set objectives. These objectives are always decided with the employee and if training/certifications are involved the company will reimburse the cost upon successful completion of the training/exam and they will also receive a £200 salary increment per exam they pass. Big Ideas also take an interest in staff participating in non-work related training. Each term they offer to pay for a range of evening classes. Each person can pick one course each term and these range from languages to art, dancing, sport and massage.
Big Ideas' staff are important to them and so is their development. Line managers meet with their team members regularly to discuss their personal development. Each person is issued with a training road map containing set objectives. These objectives are always decided with the employee and if training/certifications are involved the company will reimburse the cost upon successful completion of the training/exam and they will also receive a £200 salary increment per exam they pass. Big Ideas also take an interest in staff participating in non-work related training. Each term they offer to pay for a range of evening classes. Each person can pick one course each term and these range from languages to art, dancing, sport and massage.


BHA's annual Star Awards is now the most eagerly anticipated event of the year. It combines an afternoon of fun with a series of individual and departmental awards, voted on by customers, colleagues and board members. This gives high visibility recognition to BHA's people's efforts. Throughout BHA they have a culture of saying ‘thanks' and recognising instantly those little deeds and efforts that can go unnoticed. All their managers and team leaders are trained to do that.
BHA's annual Star Awards is now the most eagerly anticipated event of the year. It combines an afternoon of fun with a series of individual and departmental awards, voted on by customers, colleagues and board members. This gives high visibility recognition to BHA's people's efforts. Throughout BHA they have a culture of saying ‘thanks' and recognising instantly those little deeds and efforts that can go unnoticed. All their managers and team leaders are trained to do that.
Two Action Learning Sets are organised monthly between the CEO and front-line staff to spot early the challenges that BHA's people face day-to-day that might previously have isolated and stressed them. These are now aired and reflected on. Ideas generated are taken to their respective team meetings, but what has made these sessions so highly valued is that people know that no tension or difficulty they face goes unnoticed and that there is always a solution to be found. In the process, BHA have found for example that words spoken in anger by a customer, often have deeper significance. Taken at face value they can demotivate and leave staff and customers feeling dissatisfied. As a result of these reflective discussions front line staff are being more proactive by anticipating customer stresses and dealing with them before they become a problem.
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