My Manager
My Team

Team Cohesion = Performance

Our research shows strong team relationships boost productivity, decision-making and innovation. The My Team factor measures what matters most.
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Colchester Borough Homes

Colchester Borough Homes continues to support employee development and employ a Training Co-ordinator. A wide suite of training is available to Staff and the most highly praised and valued is that of the annual ILM L3 First Line Management programme for new and aspiring managers. Managers carry out annual appraisals identifying objectives and L & D required to meet objectives and regular 1-2-1s to measure performance and identify ongoing training or support required and to listen to employees aspirations. CBH have a strong commitment to Health and Safety training and the multiskilling of their trades workforce where practical and possible. Professional qualifications supported by Colchester Borough Homes include University degree courses, AAT, CIPD, CIH, IOSH, NEBOSH, M.A, ILM3, ILM 5 and ILM7.

Colchester Borough Homes continues to support employee development and employ a Training Co-ordinator. A wide suite of training is available to Staff and the most highly praised and valued is that of the annual ILM L3 First Line Management programme for new and aspiring managers. Managers carry out annual appraisals identifying objectives and L & D required to meet objectives and regular 1-2-1s to measure performance and identify ongoing training or support required and to listen to employees aspirations. CBH have a strong commitment to Health and Safety training and the multiskilling of their trades workforce where practical and possible. Professional qualifications supported by Colchester Borough Homes include University degree courses, AAT, CIPD, CIH, IOSH, NEBOSH, M.A, ILM3, ILM 5 and ILM7.

Colchester Borough Homes continues to support employee development and employ a Training Co-ordinator. A wide suite of training is available to Staff and the most highly praised and valued is that of the annual ILM L3 First Line Management programme for new and aspiring managers. Managers carry out annual appraisals identifying objectives and L & D required to meet objectives and regular 1-2-1s to measure performance and identify ongoing training or support required and to listen to employees aspirations. CBH have a strong commitment to Health and Safety training and the multiskilling of their trades workforce where practical and possible. Professional qualifications supported by Colchester Borough Homes include University degree courses, AAT, CIPD, CIH, IOSH, NEBOSH, M.A, ILM3, ILM 5 and ILM7.

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Clinical Professionals

Annual summer and Christmas events, allows Clinical Professionals to be updated on their aims and objectives and to share in their vision moving forward. This is split between their locations in London and Reading, with all employees in attendance. They run a number of games days throughout the year, for employees to be able to give to charity and for incentives for the business. They also support local charities, and have entered teams into triathlons and candidate social events run by the employees.

Clinical Professionals hold daily WIP meetings, they have an open door policy for Associate Directors, ongoing training and provide support for all employees.

Clinical Professionals hold daily WIP meetings, they have an open door policy for Associate Directors, ongoing training and provide support for all employees.

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Civica UK Limited

Civica UK Limited reward employees by giving them awards, C Star Points and thank you boxes.

Civica UK Limited reward employees by giving them awards, C Star Points and thank you boxes.

The company seek to enhance the wellbeing of employees by offering EAP Service Fresh Fruit, wellbeing days and a wellbeing workshop.

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Chambers Travel Management

The CEO, owner holds quarterly breakfast meetings with pre-selected staff which change for each event, so they can share ideas, be recognised etc. The CEO has an open door policy and all senior management work in their respective areas in an open plan office amongst their teams which creates an environment of sharing and invaluable discussion. The COO asks for feedback, news and ideas for the monthly company update which goes out electronically to all staff.

In line with their company vision, mission and values, they have developed the monthly 'Value Champion Award' which can be for an individual or a team. The latest award was given to a cross discipline team of individuals for their sterling efforts in implementing their new account; Houses of Parliament. They received fantastic feedback from the client about the way in which they worked together and demonstrated the value that the Chambers brand portrays. Each staff member was given a £50 voucher, an award and dinner with the CEO. Their pictures now take pride of place on the 'Value Champion' board on the company wall - alongside previous Value Champions. At the bi-annual staff conferences, staff are recognised and rewarded across a wide range of disciplines and categories for work ethics, performance and going that extra mile.

The CEO, owner holds quarterly breakfast meetings with pre-selected staff which change for each event, so they can share ideas, be recognised etc. The CEO has an open door policy and all senior management work in their respective areas in an open plan office amongst their teams which creates an environment of sharing and invaluable discussion. The COO asks for feedback, news and ideas for the monthly company update which goes out electronically to all staff.

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Cerner

Cerner via First Hand Foundation gives back to community as much as possible. First Hand Foundation does various fundraising activities such as internal cake sales, movie nights to associates entering competitions such as Tough Mudder and The Strongest Man. There is also First Hand Foundation Football series and last but not least The Three Peaks Challenge. All the physical challenges resonate Cerner's efforts, as a health company, to keep associates healthy and active. Funds raised go to qualifying individual cases that have been referred to First Hand Foundation or on regular basis to Stephen Hawking School for children with profound and multiple learning difficulties where they primarily fund Sensory integration therapy that would otherwise not be available at the school. The company have also done a couple of nonmonetary activities - The Buddy Bag programme, which provides and helps children begin the process of restoring a sense of security and safety into their lives easing their transition through tough situations. The bags provide children with belongings they can call “their own”. The Christmas Wish Tree for Stephen Hawking School where the school identified appropriate gift for each child, this got then transferred onto a little card, put on a little Christmas trees around the office and each associate could pick up the card and buy a particular present for a particular child. All the presents were delivered to the school for their last assembly before Christmas.

Cerner via First Hand Foundation gives back to community as much as possible. First Hand Foundation does various fundraising activities such as internal cake sales, movie nights to associates entering competitions such as Tough Mudder and The Strongest Man. There is also First Hand Foundation Football series and last but not least The Three Peaks Challenge. All the physical challenges resonate Cerner's efforts, as a health company, to keep associates healthy and active. Funds raised go to qualifying individual cases that have been referred to First Hand Foundation or on regular basis to Stephen Hawking School for children with profound and multiple learning difficulties where they primarily fund Sensory integration therapy that would otherwise not be available at the school. The company have also done a couple of nonmonetary activities - The Buddy Bag programme, which provides and helps children begin the process of restoring a sense of security and safety into their lives easing their transition through tough situations. The bags provide children with belongings they can call “their own”. The Christmas Wish Tree for Stephen Hawking School where the school identified appropriate gift for each child, this got then transferred onto a little card, put on a little Christmas trees around the office and each associate could pick up the card and buy a particular present for a particular child. All the presents were delivered to the school for their last assembly before Christmas.

Over the course of the year the company have put together a small working group to engage on this topic. They have spent the first half of the year: - reviewing the data - planning key actions - working on Org Clarity - Diving deeper on a number of topics. The second half has been undertaking key actions that help move the meter on Engagement.

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Carey Olsen

Along with regular team meetings, the firm holds an annual employee communications event, which features presentations from the partners and senior managers. Amongst the topics covered are the performance of the various fee earning departments, information on future plans for the business and strategic projects. There is a question and answer session with employees being able to put forward questions and suggestions to the partners leading the discussions.

Along with regular team meetings, the firm holds an annual employee communications event, which features presentations from the partners and senior managers. Amongst the topics covered are the performance of the various fee earning departments, information on future plans for the business and strategic projects. There is a question and answer session with employees being able to put forward questions and suggestions to the partners leading the discussions.

Carey Olsen has a multi stranded approach to underpinning the well being of its employees. This includes the security of a comprehensive employee benefits package with gold standard private medical cover, permanent health insurance, on site gym/gym membership subsidy, free eye tests, annual flu jabs, free fruit, the most modern IT and workstation equipment to name a few. There is a collective strength in all these elements which gives employees a security that the firm cares about their well being both inside and out of work. These tangible aspects are enhanced by a management focus on flexibility and understanding particularly when employees may be experiencing difficulties in their lives. The firm offers an employee assistance programme through UNUM and internal counselling and support where this is needed.

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C P Hart

Service, service, service, this is what C P Hart's Chairman believes sets them apart from the competition at all times. He sees himself as a customer within their business and provides an immense amount of insight into the customer journey, which helps them strive towards the highest level of service for all of their customers. He is passionate about them getting it right and has tremendous energy and drive, which is infectious. He genuinely cares about how their people are feeling and is always receptive to offering more incentives to motivate them.

Annually C P Hart canvass all of their people and ask what charity they would like to support. This year, they voted for Scope. As a result, events have taken place throughout the year with the company matching contributions made. Their people make suggestions all year as to events they would like to host. So far they have supported every suggestion to help raise money for their charity. Events have include keepy uppy, Jenga challenges at their Summer BBQ, sandwich and cake sales, Guess the weight of the cake, Steptember Challenge, HQ and Showroom BBQ's, Christmas Raffle. C P Hart also support individuals raising money for their own charity, by allowing them to ask for sponsorship and posting information on noticeboards and the bulletin. C P Hart publish their achievements and any funds raised in their weekly bulletin. If one of their people supports a team or club outside of work hours, they will sponsor them to enable them to purchase uniforms or equipment that they need. Recently they had a team that took part in a charity football event, in which the company paid for the kit.

C P Hart have always had a training budget, even through difficult times they believe the development of their people is paramount and integral to the business. Their bespoke training academy at their Waterloo showroom provides their sales people with support throughout their career from new joiners to their top sales people. They provide a structural learning programme supporting them through different stages in their career, along with external product training, and visits to manufacturers/suppliers in the UK and Europe. Their sales and non sales teams, have the opportunity to take up an apprenticeship scheme in partnership with their training providers and are encouraged and supported to complete their programme to gain numerous qualifications. They also offer apprenticeships to young people within their local area, and currently have two apprentices at present and are looking to take on more when suitable vacancies become available. Individual development needs are identified through 1-2-1 meetings. This can be provided through formal training, mentoring or being a buddy for a new joiner. They will even support their people if they need an external qualification such as AAT in accounting. C P Hart have a succession plan in place, and will look to see if any of their people are suitable for the vacancy before looking outside of the business, promoting from within wherever possible.

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Brighthouse

BrightHouse hold an Annual Management Conference each summer, bringing together representatives from every store and engineering and distribution centre from around the country as well as managers and the leadership team to build relationships and learn from each other and to understand the vision and priorities for the year ahead. This is not a single event but the start of a series of regional and local meetings at which all colleagues become involved. Each year within this event a significant amount of time is given over to team building activity. For example in 2013 Brighthouse built 50 children's bikes from scratch and these were donated through the NSPCC to deserving children around the country. As a geographically diverse organisation they fund a range of local team building events. For example, this summer in their Supply Chain Division, the Customer Service Centre based in Manchester put on a BBQ and charity raffle for all colleagues and their families.

At BrightHouse, they recognise that the talent and diversity of their people is the foundation of their success, so they are committed to helping all colleagues develop their personal and professional skills in order to bring out their strengths. With their vision to be an employer of choice, it goes without saying that their people are the masters of their own destiny. Supported by us, they can drive their own learning, their own development and their own career. From day one, BrightHouse treat all colleagues as individuals. They ensure that their induction programme offers a comprehensive introduction to their role and how they fit within their business as a whole. To equip colleagues with the right learning and development at the right time, BrightHouse offer a range of learning opportunities.

There is a tangible commitment by Leo McKee, the Chief Executive to be visible across the organisation. He has visited every Brighthouse store. He spends at least one day every week visiting stores, service centres and distribution centres, thereby ensuring he has a chance to regularly meet colleagues and customers and find out more about them and their families. The entire senior management team follow similar principles to ensure they are visible to the teams and functions they head up. All managers are encouraged to operate the principle, ‘don't say something to someone over email if it can be done over the phone, or over the phone if it can be done in person'. Senior Managers lead by example, keep the Green Sheet with them at all times and seek to treat others as they would like to be treated. On the Green Sheet there is a section ‘Four words or phrases Senior Managers should learn'. They are: please, thank you, I'm sorry – it's my mistake and I don't know.

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Brandbank Ltd

Brandbank receive approximately 125,000 product samples a year. They have ‘staff shops' where staff are asked to donate at least 30p per item, and in the past 12 months they have raised over £47,800 for charity. Brandbank give a lot of products to local housing trusts and soup kitchens. They give Easter eggs, toys and chocolates to local Children's Hospices, animal food to animal shelters, etc. The local East Anglian Children's Hospice (EACH) receives a weekly donation of products, which has helped them to cut their costs significantly. Staff are invited to nominate charities to whom they would like to send the money they raise. Staff are all invited to take part in things such as Children in Need and Movember during work time. They also do fundraising activities throughout the year at work to help raise funds, such as fancy dress days, MacMillan Coffee Mornings and cake sales.

Brandbank receive approximately 125,000 product samples a year. They have ‘staff shops' where staff are asked to donate at least 30p per item, and in the past 12 months they have raised over £47,800 for charity. Brandbank give a lot of products to local housing trusts and soup kitchens. They give Easter eggs, toys and chocolates to local Children's Hospices, animal food to animal shelters, etc. The local East Anglian Children's Hospice (EACH) receives a weekly donation of products, which has helped them to cut their costs significantly. Staff are invited to nominate charities to whom they would like to send the money they raise. Staff are all invited to take part in things such as Children in Need and Movember during work time. They also do fundraising activities throughout the year at work to help raise funds, such as fancy dress days, MacMillan Coffee Mornings and cake sales.

Brandbank held a companywide end of year event in May 2014 offsite. During this event, Directors and senior managers gave an overview of the previous year and discussed the strategic direction and plans for the coming year. After the meeting they had a party in the evening which was attended by all senior managers and Directors. This enabled them socialise and engage with staff who they might not ordinarily interact with on a daily basis. This gives them a chance to get to know staff on a personal level and is greatly appreciated and noted by all staff. This whole event really motivates and engages all employees.

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Box UK

Box UK hosts external events and activities on a quarterly basis, paid for by the organisation and to which all employees are invited. In the past 12 months these events have included a company BBQ, end of year party and go-karting. They also hold quarterly internal company ‘mingles' where employees are encouraged to take time away from their desks to get to know each other and celebrate successes. These events are catered for by the organisation and company time is also allocated to facilitate them. These mingles often coincide with internal competitions organised by the Personnel team. Previous competitions have included a photo competition, caption competition and “guess who?” competition, with the results revealed at the mingle so all team members are encouraged to participate and share in the celebration.

Box UK hosts external events and activities on a quarterly basis, paid for by the organisation and to which all employees are invited. In the past 12 months these events have included a company BBQ, end of year party and go-karting. They also hold quarterly internal company ‘mingles' where employees are encouraged to take time away from their desks to get to know each other and celebrate successes. These events are catered for by the organisation and company time is also allocated to facilitate them. These mingles often coincide with internal competitions organised by the Personnel team. Previous competitions have included a photo competition, caption competition and “guess who?” competition, with the results revealed at the mingle so all team members are encouraged to participate and share in the celebration.

The Box UK Handbook, which is home to all process and policy, has a forum in which staff can submit questions about any of the documentation to the Personnel team. These submissions are reviewed and actioned monthly. Additionally, Box UK utilises Trello as an online suggestion box which can also track further comments and feedback from the entire company, ensuring maximum visibility. Most importantly, Box UK runs regular company meetings, focus groups and internal sessions to have face-to-face discussions about current issues, including those raised by employees where relevant.

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