Service, service, service, this is what C P Hart's Chairman believes sets them apart from the competition at all times. He sees himself as a customer within their business and provides an immense amount of insight into the customer journey, which helps them strive towards the highest level of service for all of their customers. He is passionate about them getting it right and has tremendous energy and drive, which is infectious. He genuinely cares about how their people are feeling and is always receptive to offering more incentives to motivate them.

Annually C P Hart canvass all of their people and ask what charity they would like to support. This year, they voted for Scope. As a result, events have taken place throughout the year with the company matching contributions made. Their people make suggestions all year as to events they would like to host. So far they have supported every suggestion to help raise money for their charity. Events have include keepy uppy, Jenga challenges at their Summer BBQ, sandwich and cake sales, Guess the weight of the cake, Steptember Challenge, HQ and Showroom BBQ's, Christmas Raffle. C P Hart also support individuals raising money for their own charity, by allowing them to ask for sponsorship and posting information on noticeboards and the bulletin. C P Hart publish their achievements and any funds raised in their weekly bulletin. If one of their people supports a team or club outside of work hours, they will sponsor them to enable them to purchase uniforms or equipment that they need. Recently they had a team that took part in a charity football event, in which the company paid for the kit.

C P Hart have always had a training budget, even through difficult times they believe the development of their people is paramount and integral to the business. Their bespoke training academy at their Waterloo showroom provides their sales people with support throughout their career from new joiners to their top sales people. They provide a structural learning programme supporting them through different stages in their career, along with external product training, and visits to manufacturers/suppliers in the UK and Europe. Their sales and non sales teams, have the opportunity to take up an apprenticeship scheme in partnership with their training providers and are encouraged and supported to complete their programme to gain numerous qualifications. They also offer apprenticeships to young people within their local area, and currently have two apprentices at present and are looking to take on more when suitable vacancies become available. Individual development needs are identified through 1-2-1 meetings. This can be provided through formal training, mentoring or being a buddy for a new joiner. They will even support their people if they need an external qualification such as AAT in accounting. C P Hart have a succession plan in place, and will look to see if any of their people are suitable for the vacancy before looking outside of the business, promoting from within wherever possible.