


On their fifth anniversary, team members are awarded £500 of growth shares and another £1,000 on their 10th. There are now more than 80 shareholders and every year the company meet to celebrate the year they've had, and to announce the new share price.
Chief Executive Officer Charlie is often seen talking to people in the cafe or production kitchen. He's always keen to hear how people feel about working at Bigham's and also what is happening in their personal life.
On their fifth anniversary, team members are awarded £500 of growth shares and another £1,000 on their 10th. There are now more than 80 shareholders and every year the company meet to celebrate the year they've had, and to announce the new share price.

From the outset, employees are made aware of career flow opportunities, either at a ‘fast-track' rate or a ‘slower burn' progression, to harness the power of individuals and enable the bespoke pursuit of personal interests linked to the profession.
Graham visits each of the three schools every week, ensuring he is visible to all staff. The rest of the leadership team also have the same attitude, attending meetings across the schools and promoting a very friendly organisation.
Graham visits each of the three schools every week, ensuring he is visible to all staff. The rest of the leadership team also have the same attitude, attending meetings across the schools and promoting a very friendly organisation.


ACS Office Solutions collect all used printer toners and have their pallets collected and stored by local charities for them to reuse or recycle. They are Trustees of the HOPS Charity and award and distribute funds to nominated charities.
ACS Office Solutions collect all used printer toners and have their pallets collected and stored by local charities for them to reuse or recycle. They are Trustees of the HOPS Charity and award and distribute funds to nominated charities.
ACS Office Solutions collect all used printer toners and have their pallets collected and stored by local charities for them to reuse or recycle. They are Trustees of the HOPS Charity and award and distribute funds to nominated charities.


A dedicated mentor is assigned to each of YWR's Managers who undergo the training programme. They provide ongoing coaching and mentoring based on the training programme provided within all divisions of the company. The management programme has catch-up sessions to ensure peers support one another during the learning process, as well as the senior staff providing general feedback. The company's best feature is their open house session on a monthly basis, whereby learners can speak to YWR's in-house L&D team regarding any aspects of their learning which they are having difficulty translating back to their daily activities. There are a number of ways in which the company measure the performance of Managers, including quarterly reviews with their Line Manager to identify issues and training requirements. They also hold regular engagement sessions with employees to establish any issues with their Line Management, which are then further addressed at review.
YWR supports the learning and development process within the company with talent planning, a detailed career structure and internal promotion process. They also have in house staff dedicated to providing training and bespoke mentoring. All employees have an individualised training programme, which is linked directly to the appraisal format and their career potential.
YWR supports the learning and development process within the company with talent planning, a detailed career structure and internal promotion process. They also have in house staff dedicated to providing training and bespoke mentoring. All employees have an individualised training programme, which is linked directly to the appraisal format and their career potential.


Xceed offer a Line Managers Toolkit in the form of on-going coaching from an external Hogan Assessor and an informal Mentorship programme that is run internally. The Line Managers' Toolkit provides templates, guide-notes, best practices and policies for each step of a Line Manager's role. The Mentoring scheme matches mentors and mentees based on interests, personality and priorities. Line Manager performance is measured inline with the overall company objectives and performance framework. This requires a minimum of Quarterly reviews, with Objectives and PDPs being updated, Performance and Potential ratings being submitted and 360 feedback being solicited, reviewed, analysed and stored. Additionally, the People Function and Leadership Team review results and trends from Xceed's six weekly ‘Pulse Poll', which can highlight areas for focus. Finally, on a quarterly basis, the Board and Leadership team reviews data on attrition, churn and promotion and progress by team and Managers, all with the goal of highlighting and remediating any issues that relate to one team or Line Manager.
Perhaps the strongest indication from the Xceed Leadership Team is that 50% of their bonuses are related to ‘Demonstrating Values'. For many years the company have had Spirit Awards which are now Value Awards. These are ‘surprise' and personalised ‘awards' or prizes for ‘catching someone doing something great' that are always tied to the company values. Xceed's Founders, CEO and Board are actively involved in the business. The CEO hosts a ‘welcome' meeting or call with all new joiners within their first week. The Leadership Team also has a schedule of internal communications so that each area of the business is heard from regularly, as well as a weekly ‘Friday Five' that provides an overview of events and headlines for each week. Xceed also have both Town Halls and Open Forums. The CEO chairs the Future Leaders Programme and has an active role in leading people initiatives and working groups. This is in addition to a strong ‘open door policy', whereby anyone and everyone is encouraged to come straight to the CEO with any concerns or issues.
Perhaps the strongest indication from the Xceed Leadership Team is that 50% of their bonuses are related to ‘Demonstrating Values'. For many years the company have had Spirit Awards which are now Value Awards. These are ‘surprise' and personalised ‘awards' or prizes for ‘catching someone doing something great' that are always tied to the company values. Xceed's Founders, CEO and Board are actively involved in the business. The CEO hosts a ‘welcome' meeting or call with all new joiners within their first week. The Leadership Team also has a schedule of internal communications so that each area of the business is heard from regularly, as well as a weekly ‘Friday Five' that provides an overview of events and headlines for each week. Xceed also have both Town Halls and Open Forums. The CEO chairs the Future Leaders Programme and has an active role in leading people initiatives and working groups. This is in addition to a strong ‘open door policy', whereby anyone and everyone is encouraged to come straight to the CEO with any concerns or issues.

WDP's monthly Line Manager supervision process is very supportive, as well as focused on performance management. Employees Managers conduct a one to one return to work interview after every absence, which includes ensuring that the individual is indeed well enough to be at work and to help identify any underlying issues. The organisation also offers 360 coaching, 360 feedback and an annual appraisal for staff.
WDP operates a Health, Safety & Wellbeing handbook. They also have a Staff Handbook that includes a stress management policy and guide aimed at Managers and team members. The handbook includes suggestions about how to notice and mitigate stress. WDP's approach to flexible working contributes to employee wellbeing, as does their investment in employee learning and development. The company's L&D team delivers training open to all employees, which is particularly useful for practitioners engaging with service users. It covers noticing signs of stress, supporting team members, stress reduction techniques, ways to minimise stress and next steps if more than self-care is required. Most teams engaging directly with client caseloads also receive group clinical supervision with an external clinical supervisor or an alternative suitable reflective space.
Westminster Drug Project (WDP) has in the past had a fully funded internal OCN accredited staff qualification course to help new practitioners evidence their competency. The company's commitment to employee development includes investing in competency, qualifications and also continuing their professional development programmes. The organisation believes in growing talent and approximately 40% of their Managers are home grown. The annual WDP Staff Away Day took place on Monday 21st and Tuesday 22nd November, hosted at the Irish Centre in Camden. Both days were a resounding success, with a number of achievements from the past year discussed and celebrated. Each day began with some introductory words from the Chair Yasmin Batliwala and the joint Chief executives, Arun Dhandayudham and Manish Nanda. The morning and afternoon workshops followed, consisting of Breaking Free Online, Informal Learning at WDP, Teamwork and Change and Working with Young People. All workshops were informative and interactive, highlighting WDP's intention of growing. The SAVA awards further emulated this theme, celebrating the diligence and dedication of WDP staff throughout their various centres.


As a rapidly growing company, Total Assist runs a regular and dedicated internal recruitment academy for new staff. This gives new team members a fully supported environment to learn their new role amongst their peers before they progress to a consultant desk of their own. The company have also found this is a great way for new starters to mix with existing employees and promotes a family feel within the company.
As a rapidly growing company, Total Assist runs a regular and dedicated internal recruitment academy for new staff. This gives new team members a fully supported environment to learn their new role amongst their peers before they progress to a consultant desk of their own. The company have also found this is a great way for new starters to mix with existing employees and promotes a family feel within the company.
Senior Management operate an open door policy and actively spend their time amongst floor staff to support and provide assistance, promoting a feeling of all employees being on the same level and encouraging team members to talk to Senior Managers about any concerns that they may have. Senior Management perpetually seek ways to recognise and reward outstanding achievement, for example floor walking, taking the time to get to know every team member personally and taking an active interest in team members' well-being and personal development.
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