1st Locate UK

We are one of the UK’s largest outsource resources for debt resolution and payment processing.
https://www.1stlocate.com/

Officially a Very Good
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Officially a Very Good
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Officially a World Class
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Officially a World Class
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Officially a Good
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Officially a Good
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Best Company to work for in the UK
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1st Locate are one of the UK's largest outsourcing resources for debt resolution and payment processing for utility sector companies such as British Gas, BT and Scottish Power.

The company, which deals with millions of pounds of transactions every month, has developed some of the UK's most advanced contact centre technology with access to more than 400 million data points for UK customers, combined with government-compliant levels of data security and processing.

Working in a challenging environment, the empathy of its staff towards those in debt is a crucial part of its success. Company culture decrees that behind every account in arrears is a person with a story that requires a sympathetic ear and what First Locate wants to achieve is helping individuals towards a debt-free future. Staff are trained to be positive and not to be judgmental and to understand that individual goals and effort all contribute to the failure or success of the company in difficult times.

With the transition to home working, an Accredited Counsellor has been appointed to help employees cope with isolation from colleagues and other mental health problems. A structure has been put in place to provide professional and confidential meetings in a safe space.

Featured Workplace Factors

Leadership

64% of staff agreed

This organisation is run on strong values / principles

Senior managers use Facetime to call and talk to individual employees, especially those in thee vulnerable category, to check in with them. The feedback was that the calls were enjoyed by staff and a good way to get to know managers better.

My Team

81% of staff agreed

I feel a strong sense of family in my team

Every individual goes through People Performance Management and measured on how they go about their job and what they do. They are graded against Development Needed, Achieving Standards and Exceeding Expectations and their salary and benefits package is linked. Development Needed grades are given a personal development plan.

Giving Something Back

54% of staff agreed

This organisation has a strong social conscience

Teamwork is important to First Contact and staff are encouraged to take part in charitable ventures, including supporting St George's Crypt, which offers help to homeless people, Westways Open Arms, drop in facilities for those in need, and a beach clean-up near Scarborough.

Quick Facts

Organisation established in
1999
Total number of employees
3
Number of UK locations
32
Employee average age
44% : 56%
Male : Female employee ratio
3%
Employees earning £35k+
11%
Employee turnover (voluntary)

Benefits

No items found.

List Positions

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Quote from the top...
"First Locate is a small family run business with a big heart. We are very proud of our approach to Wellbeing which incorporates inhouse accredited wellbeing support, financial wellbeing, employee assistance programmes (EAP) and physical wellbeing strategies. Our People strategy is a bottom up approach which enables a motivated and empowered team from our apprentices to our SMT. We are very proud of Our Best Companies accreditation and it has given us great insight to where we could be better and helps us to keep moving forward with new ideas and innovation."

Ruth Bligh, People Services - 1st Locate UK

Want to work for a Best Company?

If you like what you see and are interested in exploring any opportunities, please visit the organisation's careers page for more information.

Careers