An annual bonus system is in operation and is based upon three criteria; Innovation – business development and process improvement, Satisfaction – retention of clients and quality of relationships with peers, Financial – meeting financial targets. All employees have a “BIG boasting sheet” where they are encouraged to record their evidence under these categories throughout the year. They are also regularly rewarded on an ad hoc basis, with champagne or a meal out with their partner for service/ results/dedication above and beyond the call of duty at the directors' discretion.

Employees may undertake a range of training activities from Managing & Motivating Staff, Client Handling Techniques, Selling Skills and Time & Project Management. The whole focus of their annual appraisal system is to challenge and enthuse staff to create their own “luck” and opportunities and they are open to suggestion from employees regarding their own development. Those with an interest in networking, membership of industry bodies, or in a specific business sector are encouraged and where appropriate, financially supported to pursue this. Younger staff are also encouraged to “shadow” more experienced staff and to attend networking, pitch and new business opportunities to advance their skills and experience.

An annual bonus system is in operation and is based upon three criteria; Innovation – business development and process improvement, Satisfaction – retention of clients and quality of relationships with peers, Financial – meeting financial targets. All employees have a “BIG boasting sheet” where they are encouraged to record their evidence under these categories throughout the year. They are also regularly rewarded on an ad hoc basis, with champagne or a meal out with their partner for service/ results/dedication above and beyond the call of duty at the directors' discretion.