Black Country Housing Group

A housing association providing affordable housing and working closely with local communities in Birmingham and the Black Country.
http://www.bchg.co.uk

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An innovative member of staff at Black Country Housing Group (BCHG) adapted an empty bedroom in its care homes so relatives could visit their loved ones after months of being separated from them due to strict Covid regulations. Families can now sit behind Perspex glass in the novel visiting booth and speak to each other over a phone.

Staff from across the social housing provider, based in Rowley Regis, pitched in across different services and helped out where needed including members of the executive board, who offered Covid secure transport to colleagues who were struggling to get to a test centre because they don't drive.

Founded in 1974, this large not-for-profit community organisation employs more than 300 people across its portfolio of more than 2,200 homes and two residential care homes and provides not just a roof over people's head but a wide range of support and services.

During the pandemic BCHG supported more than 400 people in its communities from help to find work to digital inclusion and making debt referrals. It also helped homeless people to find accommodation, provided food parcels for people who had nothing to eat and set up an iPad loan scheme. BCHG created a Lockdown Heroes initiative to recognise those for going above and beyond in the pandemic and all staff received a £100 bonus payment in December for their contribution to ensuring tenants, customers and service users' needs were taken care of despite the pandemic.

Featured Workplace Factors

Personal Growth

76% of staff agreed

The experience I gain from this job is valuable for my future

BCHG launched its Learning Academy in 2020 and despite the pandemic has managed to deliver its training programmes albeit mostly virtually. The organisation has also continued to support staff who are undertaking profession qualifications and apprenticeship programmes, and to enrol employees on courses relevant to their role.

Wellbeing

69% of staff agreed

I am happy with the balance between my work and home life

In addition to weekly emails encouraging staff to remain positive during adversity and reminding them they have access to help and support if they need it, BCHG provided resilience training and ran virtual events including a laughtercise session, yoga and Monday night socials to combat loneliness.

Giving Something Back

87% of staff agreed

My organisation encourages charitable activities

In 2019 BCHG launched its agile working policy, and encouraged colleagues to work more flexibly investing heavily in IT and equipment and in doing has reduced its carbon footprint by reducing travel and office overheads such as heat, light and printing, saving money too.

Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male / female employee ratio
Employees earning £35k+
Employee turnover

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Women in Senior Management

At least 40% of senior managers are women.

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