The senior management team constantly promotes core values to their current customer and prospects as it is part of their organisation presentation and introduction. The core values are indeed a real competitive advantage and are definitely part of their strategic objectives and are reflected in their employees individual objectives too.

L&D programmes include: Trusted Advisor (which challenges assumptions they should come up with the right answer in order to build trust with others); Persuasive Communication (challenges a natural reliance on PowerPoint heavy presenting, to instead present in a meaningful, memorable and enjoyable way to the audience); and Coaching Conversations equipping employees with valuable questioning and listening skills so that clients can fully explore their business issues in a supportive way. They also have a programme that aims to equip consultants to feel confident to talk externally about their skills and experience. Shortlisted for CIPD Award Best L&D Initiative, 'Go to Expert' enables individuals to embrace the opportunity to share their expertise, whilst remaining authentic and to think differently about the world of sales - understanding the different stages of the buying cycle, recognising that every conversation is, in some way, a sales conversation and to be viewed as ‘Go to Experts' in their field and effectively equip them to position themselves externally in this way. This programme contributed to achieving ambitious growth targets. Furthermore, they have seen a step change in the way their consultant's position themselves to clients with a greater emphasis on how they help businesses in their terms.

At their full & half year meetings the company awards to those employees that have gone above and beyond the call of duty. They open up nominations for the entire company to be eligible to nominate a peer for an award. The award can be given for any achievement or behaviour that the employee sees as valuable. The whole company is welcomed to attend the event. They have a “peer to peer shout-out” scheme to enable employees to recognise each other. All employees can be recognised, it is a good way to say “thank you”. Every employee has 7 virtual doughnuts per month to give away and at the end of the month they reward the person who has received the most doughnuts (with a box of doughnuts).