The leader of the organisation is a person of high integrity, committed, passionate and a leader who has never lost sight of the Company's vision to be the premium provider in their sector. He has a most engaging management style, is open to ideas and listens to everyone. He is clear and reasonable, in setting objectives and supportive in their efforts to achieve these goals. In terms of interacting with employees, he is genuinely warm in his approach, has an astonishing capacity to remember names and a scary capability to remember previous conversations. At social events he is never happier than mixing with staff at all levels and always the first man to put his hand in his pocket. In summary he is a man that is recognisable as Casterbridge's leader and a leader who everyone is happy to follow.

Casterbridge use a direct email system called 'Mail Matt', where employees can email Operations Director Matthew Moore directly with any kind of query, idea or feedback. This is available in a link off the intranet site. Additionally there is a 'Directors' email address, allowing employees to contact all the senior team directly. Casterbridge hold a quarterly Employee Forum where questions can be raised and they invite questions at all staff meetings which can be passed through the appropriate communication channels to whoever can serve the question best. Casterbridge aim to engender a feeling of being able to communicate across the organisation freely and easily.

Casterbridge's training department (The Casterbridge Academy) amongst other activities operates internally and runs apprenticeship schemes for Level 2 and Level 3 qualifications in Childcare and Young People's Workforce. The overall aim of Casterbridge Academy is to recruit, train, educate and progress the future leaders of the business. Taking on approximately 120 new learners each year, they are based in Casterbridge's nursery settings which provides them with the right balance of gaining excellent on the job experience with formal training courses and programme assignments and tasks. The apprenticeship programmes and the team of dedicated trainers and assessors work with the learners in order to develop their skills and knowledge to the level of becoming a premium childcare practitioner allowing them to offer only the highest standards of care to all their children and parents. Upon graduating from the Level 3 programme the learners are considered by the industry to be ‘qualified' and are allowed to work independently and even progress on to be Supervisors and Nursery Managers although Casterbridge provide them with a lot more training before then. As far as they are aware, they are the only company in the industry to offer internally run apprenticeship programmes.