GOOD WORK MAKES good things happen fast at Brooklands Hotel. This spa hotel in Weybridge, Surrey, overlooking the world's first purpose-built motor racing track, built in 1907, gives instant “make it happen” points for employee efforts and guest commendations. Its 106 staff, typically on £17,000 a year, can win cash vouchers, extra paid holiday and trips to hotels in London, Oxford and France. They can monitor their performance in a staff league table on the hotel's operations app. A Best Small Company since 2014, Brooklands has slipped from its top -10 spot last year but has an excellent management team (winning an 88% positive score for My Manager). Bosses regularly express appreciation for good work and are excellent role models (both 90%). Twice a year Brooklands holds team events that contribute to a strong sense of family (90%). Although 43 employees have zero-hours contracts, senior managers listen (87%) and the business has committed to paying everyone the national living wage. When it upgraded mattresses last year, it donated the old ones to Syrian hospitals. www.brooklandshotelsurrey.com
